Lead Desktop Engineer at OCC

| Chicago
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Summary:

 

Responsible for improving the overall end user experience through automation and design.  This position will be responsible for developing and improving the end user desktop environment.

 

The role will provide support for the existing and future end user computing architectures. Responsibilities also include designing solutions to support existing and future services, and enhance security posture.

 

Primary Duties and Responsibilities:

 

  • Packages application deployments for end user environment using VMware AppStacks
  • Preserves end user profile settings with VMware UEM\DEM
  • Troubleshoot application installation, performance, and runtime issues within the desktop and mobile environments
  • Maintain Operating System base builds to include feature updates, software updates, and/or vulnerability remediation
  • Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment
  • Challenge the status quo with new ideas and drive innovation for the end user experience
  • Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments
  • Automate processes in the end user experience space
  • Designs, develops, enhances, debugs, and implements software
  • Troubleshoots production problems related to desktop and mobile software applications
  • Addresses problems of systems integration, compatibility, and multiple platforms
  • Assists in the evaluation and recommendation of application software packages, application integration and testing tools
  • Remove barriers and obstacles from end user technology to enable the business
  • Provide tactical and strategic input on the overall End User experience
  • Provide on-call support according to assigned schedule
  • Document changes, policies and procedures and drawings
  • Provide cross-training and mentoring to fellow team members
  • Project manage/lead multiple projects of various sizes and schedules.
  • Perform other duties as assigned

 

Supervisory Responsibilities:

  • Project manage and lead multiple projects of various sizes and schedules 

Qualifications:

  • Excellent presentation skills including planning, material preparation and public speaking
  • Excellent typing skills
  • Clear, concise and precise written and verbal communication skills to effectively communicate with people of various backgrounds
  • Negotiation skills including listening and persuasion
  • Strong interpersonal, leadership, project management and mentoring skills
  • Strong ability to use solution-oriented approach towards problem resolution
  • Ability to work independently and with a team, be a team player

 

Technical Skills:

 

  • Minimum of 7 years supporting Windows desktop operating system environments
  • Minimum of 5 years of experience deploying applications across the enterprise desktops using modern tools
  • Minimum of 5 years of experience with a scripting language
  • Minimum of 5 years of experience packaging software for deployments
  • Minimum of 5 years of experience with Microsoft Windows profile management
  • Minimum of 1 year of experience with VMware UEM\DEM
  • Experience with delivering VDI environment leveraging VMware Horizon and instant clone desktops
  • Desktop Application Troubleshooting
  • Experience operating in a DevOps culture
  • Passion to identify, investigate, and drive new technology within the organization

 

Education and/or Experience:

 

  • Bachelor of Science in Computer Science or related degree or equivalent experience
  • Minimum of 7 years’ experience in a desktop engineering or end user experience role

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.  

 

Step 2
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Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location. 

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Technology we use

  • Engineering
    • .NETLanguages
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    • SwiftLanguages

Location

Adjacent to the Willis Tower, close to CTA, Metra and expressways with plenty of food and entertainment options nearby.

An Insider's view of OCC

What are some social events your company does?

Monthly happy hours, summer and winter outings and cultural celebrations to honor our diverse workforce.

Yemi

Director, Diversity and Inclusion

What are OCC Perks + Benefits

OCC Benefits Overview

Educational Assistance and Student Debt Forgiveness, 12-week paid parental leave, technology stipend up to $2,000, mobile data reimbursement of $35 per month. Open offices, online health coaching.

Culture
Volunteer in local community
Each year, OCC employees select a locally-based charitable organization for each of our three offices (Chicago, Dallas and Washington, D.C.). We offer multiple opportunities to get involved.
Friends outside of work
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
OCC provides employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 6% of an employee's annual gross pay.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
OCC provides employees with a flexible work schedule that includes Flexible start and end times.
Vacation & Time Off Benefits
Generous PTO
OCC employees receive between 22 and 32 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 8 hours per year of paid volunteer time.
Sabbatical
Eligible employees get 30 days of paid sabbatical after their first 10 years of working at the company.
Paid Holidays
Perks & Discounts
Commuter Benefits
OCC Offers pre-tax commuter benefits for employees in Chicago and Washington, D.C.
Happy Hours
Happy hours are hosted Once per month.
Relocation Assistance
OCC offers relocation assistance which varies based on the position level and location.
Professional Development Benefits
Job Training & Conferences
OCC offers employees professional development opportunities including onsite training courses and the ability to attend job related certification courses, conferences and seminars.
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $1000.
Lunch and learns
OCC hosts leadership lunches on a regular basis so you can learn about your colleagues and their unique backgrounds.
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
Employees are strongly encouraged to stay current in relevant technologies and supports certification programs.
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