Lead Network Automation Engineer

| North Suburbs
  • Discover. A brighter future.

    With Discover, you’ll have the chance to make a difference at one of the world’s leading digital banking and payments companies. From Day 1, you’ll do meaningful work you’re passionate about, with the support and resources you need for success. We value what makes each employee unique and provide a collaborative, team-based culture that gives everyone an opportunity to shine. Be the reason millions of people find a brighter financial future, while building the future you want, here at Discover.

    Job Description 

     

    Job Summary

    Responsible for providing tier 2/3 level support of a large scale global mixed media network communications environment supporting mission critical customer applications. Provides problem solving, analysis, resolution, post mortem and support of the more advanced efforts in support of Production environments. Implements and supports changes, performs proactive Trend Analysis to ensure optimal performance of the network and audit compliance and provides analysis and consultation to peers.


    Discover’s Network Operations Technical Services team is seeking a Network Automation Engineer whose primary responsibilities are to develop applications for automating network-related functions, gathering telemetry data for monitoring and reporting, and identifying areas that can benefit from automation. Tech Services team members are top-level technical contributors with advanced industry knowledge and company-related expertise in automation development, programming, networking, and related hardware and software. Individuals must demonstrate a versatile skill set in a variety of technologies applicable to developing automation for networking infrastructure. This role will specifically focus on deploying automation and analytics to support Discover’s network.

    The Network Operations Center supports a large and complex array of devices that require monitoring, telemetry, configuration management and custom analytics. The focus of this developer is to create tools that enable the organization to be able to resolve problems faster, proactively resolve problems before they become critical and reduce the amount of service impacting events.

     

    Responsibilities:

    • Production Support Efforts - provides Tier 2/3 suppport for problem solving and fault isolation of of extended, complex and/or chronic network issues, provide 7x24x365 on-call support, perform post mortem review and analysis on significant outages, analyze network outages and recommendations for improvement, develops plans for chronic issues, performs Carrier analysis, manages Disaster Recovery efforts/scripts, develops tools and procedures for the network to enhance the monitoring capabilities for the Network Operations Center and maintain all Network Operations Management Systems
    • Manages Engineering Implementation and Change Activity, consults and provides support the Engineering team related to Change activity, Validation of Change activiy, perform Change activity for Network Operations activity, develop Network Operations Validation and Certification plans, and support all Engineering projects.
    • Performs a variety of recurring activities to maintain PCI Compliance, support and provide information for multiple Audits, provide training to the Network Operations team.
    • Provides guidance to other Engineers as Subject Matter Experts.
    • Deliver on automating routine task completion, troubleshooting, alerting & tooling to resolve complex networking issues.
    • Develop & manage internally developed tools for managing & maintaining critical network infrastructure.
    •  Gathering metrics, telemetry, and configuration data from a variety of networking devices
    • Use data to develop tools & systems used IT staff & troubleshoot & resolve networking issues.
    • Work with the networking team to understand requirements for infrastructure automation.
    • Provide New and ongoing Employee Training.

     

    Minimum Qualifications:

    • Bachelor Degree in Information Technology
    • 2+ years Networking or IT, or related experience
    • In lieu of education, 4+ years Networking or IT, or related experience

     

    Preferred Qualifications:

    • Cisco Industry Certification - CCNA or higher, ITIL foundations, or related certification
    • 4+ years Networking or IT, or related experience Preferred
    • Strong software development background with 3+ years leading software development projects in the network engineering space & Experience developing custom API's
    • Automation experience on multiple platforms e.g. Cisco (Routing/Switching and ASA/FP), Palo Alto, F5 Load Balancer.
    • 3+ years with Ansible, and other Python tools related to network engineering (e.g. Netmiko)
    • 3+ years network engineering experience (route/switch + network services such as DNS/DHCP, Load Balancing & Firewalls).
    • Experience working with external REST API's
    • Working knowledge of relational (e.g. SQL style database) and nonrelational database systems (e.g. Splunk)
    • Working knowledge with event and process management platforms (e.g. ServiceNow, Moogsoft)
    • Working knowledge with data dashboarding platform (e.g. Grafana)
    • Ability to work in a team environment (including, but not limited to sharing and reusing of existing code, strong documentation, and leveraging Git for code management

     

    #LI-SY1

     

    What are you waiting for? Apply today!

     

    The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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Location

Our headquarters is located in the northwest suburbs of Chicago and we also have a downtown Chicago office which is known as the“The 606”.

An Insider's view of Discover

What’s the vibe like in the office?

The cool thing about working at Discover is the wonderful collaborative environment we have and all the smart, talented and fun people we work with every day to continuously work on innovations.

Hiba

AWS Cloud Engineer

What does your typical day look like?

I enjoy working at Discover because I get to work with and collaborate with talented people who are passionate about what they do, and together we get to help others. We work constructively and cross-functionally to provide the best and newest products for our users and provide exceptional support for our customers!

Mandy

Project Manager, Advanced Analytics Platform

How does the company support your career growth?

There are two reasons I enjoy working at Discover. First, I enjoy the challenging and meaningful work. Second, my career path at Discover is mine to shape. My managers have supported me when I wanted to learn more and move within the company.

George

Senior Manager, Software Engineering

What is your vision for the company?

My vision of the company is that we create rewarding experiences in lives of our customers every day through analytics.

Kumar

SVP, CDO Advanced Analytics Platforms

What’s the vibe like in the office?

I love working at Discover because of how the company invests in its people and innovation. The environment is encouraging and the smart people around you makes it an amazing experience every day!

Brent

Director, Digital Analytics

What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers.Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with Nonprofits
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability Insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental Benefits
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision Benefits
Discover offers two vision plan options — Standard and Premier through VSP.
Health Insurance Benefits
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life Insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet Insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness Programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Onsite Gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Retirement & Stock Options Benefits
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) Matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee Stock Purchase Plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid Volunteer Time
Paid Holidays
Discover provides 7 paid holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company Outings
Game Room
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Diversity Program
Promote from within
Online course subscriptions available
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