About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
The Impact You Will Make
Vendor Management

• Daily communication with vendors to answer questions, provide updates, and prioritize volume via Slack and Gmail
• Lead regular meetings with vendors to discuss weekly/monthly/quarterly performance, projects, business needs, and changes
• Run, evaluate, and summarize data of vendor performance for contractual SLAs, like quality and turnaround time
• Create and maintain process documentation to ensure accuracy for vendor tasks to adhere to Grubhub's quality and policies
• Roll out new processes and guidelines to vendors based on fluctuations in company policies, legal compliance, and changes in task instructions
• Be the primary contact and act as the subject matter expert for the entire workflow

Data & Reporting

• Build, run, and track reports daily/weekly/monthly/quarterly for relevant business metrics
• Understand and proactively speak to the metrics for why they increased or decreased
• Actively impact metrics within the workflow to meet goals and improve performance
• Edit and maintain all reports using Salesforce and SQL based on changes within the workflow to ensure data accuracy
• Regularly audit reports to cleanup any "bad data" and communicate to vendors any bad practices to prevent further errors
• Analyze data to identify problems and gaps within processes

Project Planning & Execution

• Regularly brainstorm and create project ideas to directly impact and improve business metrics by thinking creatively, outside the box, and trying what hasn't been done before
• Build project proposals to present to management and senior leadership that outline the project, reasoning, cost, increased revenue, resources needed, and expected outcome
• Plan and execute projects within the team and send to vendors, taking into account all aspects of the project (ie: deadline, training, consistency, reporting)
• Manage many projects and responsibilities without negative impact to business in an extremely fast-paced business
• Track all project data's impact to metrics and report to management regularly
• Make adjustments to tasks as needed to hit desired results
• Meet all deadlines and communicate regularly with stakeholders about a project's status

Teamwork

• Work collaboratively with team members and other teams within the company
• Attend meetings to discuss business updates, projects, vendor performance, and other relevant topics
• Actively participate in team events and meetings by speaking up, listening, and engaging with coworkers
• Offer expertise, resources, and assistance to help team members when needed

What You Bring to the Table

• Bachelor's degree or high school diploma + equivalent years of experience
• Excellent time management skills with the ability to be self-motivated and work independently
• Ability to think critically, influence, and creatively prioritize to solve problems
• Flexibility to adapt, balance, and tackle new challenges in an extremely fast-paced and dynamic environment
• Ability to influence third-party teams to meet company goals & expectations
• Ability to build and maintain relationships and rapport with diverse audiences
• Excellent attention to detail and a drive to find and correct errors
• Ability to analyze and optimize processes
• Excellent written and verbal communication skills
• Strong knowledge of SQL, Salesforce, and Excel
• Previous experience in data, project management, and/or vendor partnerships

And Of Course, Perks!

• PTO. Grubhub employees are provided a generous amount of time to recharge their batteries.
• Health and Wellness. We provide programs that support your overall well-being such as generous medical benefits, employee network groups, company-wide fitness challenges, and a comfortable and casual workplace! We also support our parents by offering 8 weeks of paid parent bonding time, a 4-week returnship program, and 6-8 weeks paid medical leave.
• Learning and Career Growth. Your personal and professional development is a priority at Grubhub. From day one, we empower you to lead and be an active participant in your career growth. We provide continuous learning opportunities, training, and coaching and mentorship programs.
• MealPerks. Who's ready for some lunch? We provide our employees with a weekly Grubhub credit to enjoy and support local restaurants. We also offer company-wide meals several times a year to bring our Grubhub family together.
• Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives. Some of our popular past events include: Wing-eating contests, Grubtoberfest, 5k Runs, Bring Your Child to Work Day, regular happy hours, and more!
• Social Impact. We believe in the importance of serving the communities that support our business. In addition, employees are given paid time off each year to support the causes that are important to them.

Vaccination Requirement: Grubhub employees are required to be fully vaccinated, and must be able to show proof of full-Covid-19 vaccination, and booster if eligible, prior to starting employment. Fully vaccinated is defined as: "2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson's vaccine." Those eligible to receive the booster must receive the booster to be considered fully vaccinated, and those not yet eligible will be required to obtain the booster once eligible (6 months post last dose).
Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].