Description

The primary function of the Team Lead is the overall management of the operations for their designated team.  This includes providing leadership, coaching, training and mentoring to their team, and to ensure all critical aspects of department issues are met and resolved appropriately. The Team Lead will meet with and provide coaching and feedback to their employees around areas of improvement and identify areas of success.  

The Team Lead will be instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success. The Team Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.

What you'll do:

• Supervising the work of their assigned group on a day to day basis which may include delegation of work assignments to various team members
• Provide training and assist with coaching and development of new and existing team members
• Facilitate business or team update communications through regularly occurring meetings, 1:1s or team huddles
• Are expected to provide input and recommendation to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager
• Developing and collaborating with management on best practices and ways to improve the team’s performance
• Developing and implementing action plans to improve team or individual performance
• Positively and effectively handle escalated issues from customers or internal teams in a collaborative “win-win” approach.
• Subject matter expert in key areas of their department

Education and Experience

• Ability to demonstrate past experience taking an ownership role in group responsibilities
• Previous experience with Payroll systems a strong plus
• 2 years’ experience in Payroll and HR Industry is required
• 2 years’ experience in customer service, and/or prior supervisory/ mentoring experience preferred
• Introductory SQL knowledge a plus
• Bachelor’s Degree preferred or equivalent experience in related field 
• Prior experience in Partner Integration is a strong plus 
• Prior experience dealing with financial concepts
• Knowledge of data retrieval from a relational database, (such as Access), is vital as all of the work done will involve the retrieval and modification of data from relational databases is a plus