Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description 

Lead for Credit Operations Messaging strategy, directly responsible for customer engagement/re-engagement leading to higher application submit and conversion rates, driving new accounts growth and best in class customer experience. Focused on automation and new capability road map for channel in Credit Ops, and working closely with cross-functional partners to ensure alignment to company goals to drive Digital Everywhere for Everyone.

Responsible for managing the delivery of strategic projects that improve customer experiences through tracking, managing, and optimizing customer communication touchpoints. Manages the development and daily support for systems. Defines project requirements, plans project stages, assess business implications for each stage, develops, tests, implements, and supports projects or systems. Manages project prioritization, design, and usability reviews. Monitors progress and assure deadlines and standards are met. Analyzes, tests, troubleshoots, and evaluates existing applications and systems. Serves as a liaison between the business and technology teams for the technical aspects of projects. 

Responsibilities 

· Identifies potential system and process efficiencies. Provides system ticket support for issues. 

· Provides technical and analytical guidance to project teams. Assists with defining project scopes, objectives, requirements, work plans, and project cost and time estimates. Reports on the effectiveness of telephony systems. Manages project prioritization, graphical user interface (GUI) design, and usability reviews. Performs user acceptance and implementation testing. 

· Manages customer service application projects from beginning to end. Acts as a liaison between the business and technology teams. Assists with the development of project documentation. Ensures projects are completed on time, meet requirements, and meet customer expectations. 

· Leads project meetings. Tracks and analyzes project progress. Provides end users with information and status updates. Documents agendas, meeting minutes, action items, project plans, and maintains an issues log. 

Minimum Qualifications 

At a minimum, here’s what we need from you: 

· H.S. Diploma or GED in Computer Science, Information Technology, or related field 

· 4+ years of experience in Management/Leadership role 

· 2+ years of experience in IVR and Telephony Systems 

Preferred Qualifications 

If we had our say, we’d also look for: 

· Bachelor's Degree in Computer Science, Information Technology, or related field 

· 2+ years of experience in Project Management 

· In lieu of a degree, 4+ years of experience in Project Management 

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.