Learning Management Systems Administrator

| Chicago
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Overview:
The Learning Management Systems Administrator provides technical leadership and assistance in the support of DBRS Morningstar's learning management system (LMS). This position is responsible for the support, implementation, delivery, and maintenance of content, assets, and other resources used for instructional functions. The Learning Management System Administrator is the primary DBRSM operational stakeholder and collaborates with Talent and Culture (T&C) and technology personnel to ensure the seamless installation of all system updates and upgrades, as well as tools and software integrated with the LMS. Work is performed under the supervision of the Vice President of Business Operations and in consultation with the Director of Learning and Development.
Responsibilities:
General:
  • Works on assignments dealing with the routine and daily operation, use, and configuration of the DBRSM LMS.
  • Helps manage common areas within the LMS including functionality, appearance, tabs, and settings.
  • Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
  • Acquires and maintains knowledge of current technology as it applies to LMS software and systems.
  • Writes and maintains procedure and policy documentation to ensure the security and integrity of the LMS and related systems.
  • Collaborates with the T&C Business Partner on training needs and opportunities for the expansion of talent development within the organization.
  • Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives.
  • Creates and updates resources to train and support learners on how to use the technology for compliance purposes and professional development.

User Management:
  • Manages user licenses and logins and assigns user permissions as necessary.
  • Creates and manages user structures including the creation of user groups and learning cohorts.
  • Manages course enrollment including progress tracking.

Course Management:
  • Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources.
  • Works with the Information Technology department to manage the course asset library.
  • Populates course information and assigns learners.
  • Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports.
  • Analyzes reporting data and recommends strategic direction to T&C, team directors, or others, as appropriate.
  • Manages tracking of course revisions and history.

Troubleshooting:
  • Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses.
  • Troubleshoots and resolves issues relating to system functionality and software systems.
  • Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
  • Reviews and monitors system performance.
  • Works with Information Technology and T&C to troubleshoot and resolve technical issues related to accessing the LMS and course content.

Required Qualifications:
  • Bachelor's degree
  • Ability to troubleshoot and resolve technical issues
  • Customer service skills, responsive attitude
  • Ability to collaborate with others at all levels of the organization
  • Ability to gain new technical skills quickly
    • Technical skills including troubleshooting, and understanding of directory, file structures, and systems
  • Strong oral and written communication skills; ability to communicate complex technical concepts in layman's terms
  • Proficient with Microsoft Office in general and Excel and PowerPoint in particular

Preferred Qualifications:
  • Experience as an LMS administrator or in a similar position
  • Coursework and/or certifications relating to learning management system administration
  • Social media or knowledge management experience
  • Familiarity with course design and development
  • Understanding of eLearning standards (AICC, SCORM, xAPI)

About Us
DBRS Morningstar is a global credit ratings business, currently with 700 employees in eight offices globally. Formed through the July 2019 acquisition of DBRS by Morningstar, Inc., the ratings business is the fourth-largest provider of credit ratings in the world.
DBRS Morningstar is committed to empowering investor success, serving the market through leading-edge technology and raising the bar for the industry. DBRS Morningstar is a market leader in Canada, the U.S. and Europe in multiple asset classes.
DBRS Morningstar rates more than 2,600 issuers and 54,000 securities worldwide and is driven to bringing more clarity, diversity of opinion, and responsiveness to the ratings process. DBRS Morningstar's approach and size provide the agility to respond to customers' needs, while being large enough to provide the necessary expertise and resources.
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Technology we use

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Location

22 W. Washington , Chicago, IL 60602

An Insider's view of Morningstar

What does your typical day look like?

Every day is a little different. Our team is focused on POC (Proof of Concepts). My work involves problem-solving, development and software design. I work on the Data collections team, currently most of this involves, on a high level, automating the process currently used to collect data from raw sources through Machine Learning.

Upasna

Software Engineer, Data Collections - AI R&D

How does the company support your career growth?

We believe in promoting from within, based on previous impact to the team. Whenever possible, we will stretch our employees to take on expanded roles that aligns with the career progression they are interested in.

Jeff

Head of Technology and Product

What are Morningstar Perks + Benefits

Morningstar Benefits Overview

At Morningstar, your contributions have meaning and can drive change. Across our 27 offices worldwide, we’ve invested in fostering a community where talented, driven people can grow. Our entrepreneurial spirit and uncompromising ethics guide everything we do. It’s all in the name of empowering investors. Morningstar is proud to offer a comprehensive benefits package to eligible, full-time employees in the United States who work a minimum of 30 hours per week. Our benefits are designed to invest in your -- and your family's well-being, including investments in your health and financial future.

Culture
Volunteer in local community
Morningstar encourages our colleagues to become involved in their communities, by providing paid time off for volunteer activities.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Morningstar encourages unconscious bias training for all employees, especially managers and hiring personal. We believe that by raising awareness of bias we can decrease its effects.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Morningstar offers two Flexible Spending Accounts (FSA)— one for healthcare expenses and one for dependent care expenses. You may enroll in both $ determine the contribution amount.
Disability Insurance
Dental Benefits
Our dental plan covers 100% of preventive services, 80% of basic services, and 50% of major services.
Vision Benefits
With Morningstar's vision benefits you can get an annual eye exam with an in-network provider with just a $10 copay.
Health Insurance Benefits
Morningstar continues to offer the choice of two medical plans—the Savings Plan and the Classic Plan. Both are administered by Blue Cross and Blue Shield of Illinois (BCBS).
Life Insurance
Morningstar offers 4 tiers of life insurance that offer varying benefits. Basic Life insurance is equal to 1 times an employee's annual salary.
Wellness Programs
Mental Health Benefits
Our insurance covers 80% on in-network mental health services. Our Employee Assistance Program provides no-cost, confidential, 24-hour counseling on a wide variety of issues.
Retirement & Stock Options Benefits
401(K)
Take advantage of a number of Morningstar tools to help you manage your 401(k) account and your finances, including Morningstar Retirement Manager, available to you at no cost.
401(K) Matching
Morningstar provides employees with a 401(k) matching plan managed. We match $0.75 for every dollar contributed, up to a maximum of 7% of employee pay contributed to the plan each pay period.
Company Equity
Morningstar’s global employee equity benefit, Shared Ownership, enables you to take a portion of your bonus payout and exchange it for RSUs, with Morningstar providing an additional 50% match.
Employee Stock Purchase Plan
Colleagues who exceed their performance goals substantially may be eligible for Impact RSU Awards as an additional reward on top of their cash bonus/commission award.
Performance Bonus
Match charitable contributions
Morningstar's Matching GIfts program will match your charitable giving up to the local currency equivalent of $500 USD per calendar year.
Child Care & Parental Leave Benefits
Child Care Benefits
Morningstar offers the option of in-home child and elder care, in addition to the existing day care center back-up care benefit.
Generous Parental Leave
Morningstar has a global minimum of 6 weeks paid time-off to bond with new family members. This benefit applies to all individuals equally, including birth mothers, fathers, adoptive parents.
Flexible Work Schedule
Morningstar provides employees with a flexible work schedule that includes Summer hours, Work from home, Flexible start and end times.
Remote Work Program
The safety of our employees is very important to us. We have been operating remotely due to COVID-19.
Family Medical Leave
Eligible employees may take up to 12 weeks of job-protected, unpaid leave per year for certain specified reasons, and up to a total of 26 workweeks of leave to care for a family member.
Adoption Assistance
We reimburse up to 80% for eligible adoption expenses, up to $4,000 per adoption, in addition to a minimum of 6 weeks paid time off.
Return-to-work program post parental leave
Company sponsored family events
Morningstar sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees receive 2 days per year of paid volunteer time.
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Compensation at Morningstar is more than a salary. It’s about making positive contributions to both life and work. We give our diverse workforce the choice and flexibility they need to maintain their health, retirement plans, time, and professional growth.

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