Learning Partner, Network Support

| Chicago
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Cisco Meraki knows that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.

The Cisco Meraki BU Learning & Development team is looking for an experienced, driven learning partner to develop and deliver learning solutions to a global team of technical professionals! The ideal candidate is adaptable with a can-do attitude, has a passion for teaching, is experienced facilitating technical learning in a classroom setting, and willing to travel as needed (up to 15%).

Responsibilities
  • Facilitate training sessions as a live classroom instructor or virtual instructor over WebEx or other remote learning platform.
  • Partner with managers, peers, teammates, and other Merakians to ensure curricular material, intranet pages, documentation, and other content is accurate and ready for participant use.
  • Develop basic curricular material for delivery via WBT or ILT along with all requisite deliverables such as presentations, participant/facilitator guides, and assessments.
  • Support curricular development efforts of instructional design teammates by participating in needs analysis, task analysis, and milestone review sessions.
  • Coordinate logistics for each session by procuring materials and equipment, booking and preparing the conference room, scheduling guest speakers, enrolling participants, etc.
  • Proctor knowledge and skill assessments.
  • Track attendance, course completions, and other data to ensure accurate training records and report results.
Who you are
  • Skilled Communicator: To operate effectively in this role as a teacher and coach you must be approachable, dedicated, and enthusiastic. You convey information (both verbal and written) in a way that is engaging and easy to understand using simple, concise language.
  • Adaptable: You're able to think on your feet and adjust to new conditions, curriculum, audiences, technologies, tools, environments, etc. to meet the needs of the participants and ensure a successful training engagement.
  • Collaborative: Developing and delivering quality instruction isn’t something you generally do by yourself. You cultivate relationships, socialize and share new ideas and ways of working, seek out different points of view, and invest in the success of others along the way.
  • Organized: You’re organized and possess a strong attention to detail.
  • Decisive: You can anticipate challenges and be decisive - you always get in front of issues, mitigate risk, and are comfortable making decisions quickly in support of the overall learning goal.
  • Professional: You have at least two or more years of professional experience in a learning and development or technical role.
Preferred Qualifications
  • Experience with enterprise support audiences, specifically in computer networks.
  • Familiarity with the core technologies that power the Cisco Meraki portfolio of products and services.
  • Understanding of network routing and switching, network design, network implementation, and API design and integration.
  • CCNP certification or above a plus.
  • Advanced degree in training and/or engineering-related field a plus.

Are you wondering what it's like to work at Cisco Meraki? Picture a beautiful office, onsite gym, and paid time off to volunteer for causes you believe in. Cisco Meraki has created an amazing equal opportunity focused office where employees thrive. We are confident you will love it here. Check out more of our benefits on our job page, at https://meraki.cisco.com/jobs, and we look forward to talking with you soon.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone!

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Technology we use

  • Engineering
    • C++Languages
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • ReactLibraries
    • Backbone.jsFrameworks

Location

We are located in the West Loop, one of Chicago's fastest-growing neighborhoods surrounded by a slew of new restaurants & art galleries.
The Greek word "Meraki" in Cisco Meraki translates to "soul, creativity, love": Here's why

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An Insider's view of Cisco Meraki

What are some social events your company does?

Meraki Chicago hosts several social events. Some current and past events include weekly yoga and meditation sessions and cocktail classes, cooking classes, drag bingo, talent shows, and more!

Javana

Operations Supervisor

What does your typical day look like?

Badge in the door nearest the espresso machine and make latte art in the form of the Cisco logo. Work can range from teaching customers how RF works to designing multi-site Meraki networks. When I'm not evangelizing customers, teaching Networking-101, or handling escalations, I make easy work of those foolish enough to challenge me at ping pong.

Zakariya

Systems Engineer

How do you make yourself accessible to the rest of the team?

By simply just being around. In addition to the regularly scheduled one on one meetings I have with everyone, I make sure that my team knows I am always here to help, in any situation.

Lorenzo

Netowrk Support Manager

What are Cisco Meraki Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Cisco Meraki has an Employee Experience team dedicated to ensuring that each Merakian has the best experience during their time at Meraki.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
CAAN, Conexion, Connected Black Professionals, Inked, Meraki Gives, Meraki Veterans, Parents @Meraki, QFAM, Women of Meraki
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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