The Position. 

As a Liability Claims Adjuster, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry.

Start Date: 10/18

Schedule: 9-5 MST

What you'll be doing. 

• Delivers an industry-leading claim experience for all policyholders and claimants
• Confirms coverage and determines liability for a wide range of accident scenarios
• Consistently makes prompt and courteous contact with every party involved in a claim
• Maintains and updates a diary/schedule for each claim in the adjuster's pending
• Responds to claim correspondence in a timely fashion with very high quality
• Obtains detailed accident descriptions from drivers, passengers, and witnesses
• Coordinates the repair of damaged vehicles, and assists with rental reimbursement
• Sets and maintains a loss reserve for every claim in the adjuster's pending
• Provides input for continuous development of claims guidelines and best practices
• Recommends potential product developments and process improvements
• Interacts and communicates effectively with customers, peers, vendors, and managers
• Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

What we're looking for. 

• Bachelor’s degree or equivalent experience required
• 1-5 years of successful experience handling insurance claims, where the applicant was directly responsible for coverage decisions, liability determinations, issuing payments, taking recorded statements, responding to correspondence, and following instructions from supervisors
• Ability to obtain additional insurance licenses, including Texas, within three months
• Strong technical understanding of liability and casualty principles
• High sense of professionalism while remaining empathetic
• Familiarity with claims best practices required
• Curious in nature
• Great attention to detail
• Ability to approach problems with an open mind
• Demonstrates high quality claim handling balanced with strong productivity
• Aptitude to quickly learn and apply new concepts
• Coachable and committed to professional growth
• Experience managing complex personal auto claims through closure
• Viewed as a resource within team and functional area