Discover
We power a network that helps people achieve a brighter financial future.
Riverwoods, IL
Hybrid

LOA Operations Specialist

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Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description 

Human Resources LOA Operations Specialist 

Responsible for managing the overall LOA process. Provides information, interpretation, guidance, and consultation on escalations that may arise as a result of an LOA. Collects, organizes, interprets, and verifies internal customer needs and translates them into business policies, procedures, and practices. Responsible for vendor oversight on all cases to ensure program compliance with state and federal regulations as well as company policies. Enhances the overall Leave of Absence customer experience by providing excellent, efficient, and courteous service. Manages day-to-day vendor activities, including data governance and quality initiatives. 

Responsibilities 

  • Effectively manages highly complex LOA-escalated cases from all levels within the organization and Human Resources. Responsible for all aspects of complex ADA process and outcomes in association with Leave of Absence, including interactive dialogue with employee, manager, and employee relations representative. Partners closely with the vendor, manager, employee relations, and legal (as needed) to evaluate and research issues regarding complex LOA cases. Serves as a resource to local management in addressing LOA matters. Coaches and provides guidance to non-exempt team members regarding standard LOA cases. 

  • Strengthens the alignment between Discover and vendor processes to achieve greater efficiency and lasting effectiveness. Engages in status calls with vendors to monitor metrics and improve quality. Standardizes communication methods between Discover (employee, manager, and HR) and vendors to improve response time and quality. Meets regularly with vendors to identify root causes of case management errors, address gaps, and improved processes. 

  • Responsible for auditing leave records to ensure accuracy, resolving escalated payroll inquiries, and works closely with payroll to ensure the LOA components of the employee’s pay is accurate. Responsible for ensuring PTO, PPL, and LOA time is properly reflected in the timekeeping system through regular audits. Validates workday status while on leave by utilizing zero hours report and security reports and make updates as necessary. Serves as the subject matter expert of the daily vendor files, including payroll, status, and eligibility feeds. Responsible for any updates to leave-related vendor files and works with Workday, Vendor, and HRIS to ensure feeds are timely and accurate. 

  • Leads ongoing procedure development and maintenance to ensure compliance with legal and DFS standards. Responsible for maintaining central repository of all internal and vendor-related documentation. Responsible for assessing and improving LOA-related content on myHR as well as correspondence with the vendor. Drives consistency in the HR approach and practices within various locations. Identifies process improvement opportunities within LOA delivery, both internally and externally, and moves them into production. Participates in cross-functional process improvement initiatives and projects to drive the achievement of business results. 

Minimum Qualifications 

At a minimum, here’s what we need from you: 

  • H.S. Diploma or GED 

  • Bachelor's Degree in Human Resources, Business Administration, or related field 

  • 6+ years of experience in Human Resources, or related field 

Preferred Qualifications 

If we had our say, we’d also look for: 

  • 8+ years of experience in Human Resources, or related field 

  • CEBS, SHRM - PHR 

 

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

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What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at mydiscoverbenefits.com

Culture
Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental insurance
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision insurance
Discover offers two vision plan options — Standard and Premier through VSP.
Health insurance
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Mental health benefits
Financial & Retirement
401(K)
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee stock purchase plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid volunteer time
Paid holidays
Discover provides 7 paid holidays.
Paid sick days
Office Perks
Commuter benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Onsite gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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