Mainframe Technical Systems Services Manager

| West Suburbs | Remote
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The Mainframe Technical Systems Services Manager will coordinate and delegate the responsibilities of the TSS Team. This team consists of L1, L2, and L3 Systems Programmers who work shifts covering 24 hours a day, 365 days a year. The goal is to handle all problems as they occur as quickly as possible without involving the L3 Systems Programmer teams. This speeds recovery time and allows L3 System Programmers to work projects during their assigned shift. The Managers role will be to oversee the day-to-day functions of the team and to drive continuous improvement. Besides reviewing and handling all request and incident tickets as they come into the queues, the Team performs other functions as assigned. Primary among these is the maintenance of software authorization codes. The Team receives new codes from Procurement and installs them in a timely manner. The Team also assists other teams as the need arises; performing Storage validation after a z/OS upgrade, installing software on weekends, and assisting in off-hour projects as needed. The Manager will oversee training sessions with resources so that they can be equipped with new knowledge and skills to remain current as well as remain compliant with all customer security requirements. Manager will set yearly goals and perform quarterly reviews aligning to the Business Unit and Company.
 

Primary duty is to provide expertise in solving system related problems.  Secondary duties involve applying vendor software license keys, updating hardware configurations, and installing vendor products.

 

 

REQUIRED SKILLS:

 

Position requires 5 – 10 yrs. supporting MVS z/OS system environments working with components, subsystems, and any attendant OEM products. Candidates must possess thorough understanding of operating system principals and subsystem components. Team members must be able to work independently and take responsibility for system and subsystem recovery including critical OEM products.
 

Experience using various system monitoring software in problem determination, particularly for performance/response problems.

Strong analytical skills required for quick problem determination and isolation of root cause with emphasis on required recovery actions to minimize impact to client business. Able to perform Stand-alone and SVC dumps to aid vendor diagnostics.

 

 

ROLES and Responsibilities:

 

  • Team members are to be available for and to respond to problem calls from operations, or other mainframe support teams.
  • Research reported issue to determine cause and best circumvention and/or resolution, enlisting resources from other teams and customer, as required to provide best response time.
  • Take actions to implement circumvention/resolution and verify results.
  • Communicate to appropriate customer and personnel the status of issue at intervals during resolution process.
  • Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.
  • Process configuration changes of processors and equipment to meet requirements of customers.
  • Maintain list of vendor software used by customer requiring a product enablement code, documentation on means and method of applying the codes, and expiration data on the products. Apply code updates as necessary to keep products functional.
  • Aid and assist other mainframe teams as required to support them and our clients.
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Technology we use

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Location

Our HQ is 22 miles from the Loop; near Belmont station, BNSF line. Plenty of places to eat & shop! 2nd office is in downtown Chicago on Madison Ave.

An Insider's view of Ensono

What’s the vibe like in the office?

I find the culture to be very open and collaborative. One can be on a call with a customer and ask your technical resource across from you a specific question or run into our CEO in the hallway while grabbing a cup of coffee. We allow feedback to be given and changes to be heard. Leadership constantly finds ways to make it an exciting workplace

Bailey Cahill

Senior Manager - Partner & Alliances

What does your typical day look like?

A typical day in our Full Stack DevOps world is collaborative, affords room for creative problem-solving, offers unique opportunities and challenges. Our work involves using cloud technologies to solve application’s needs, research datalake technologies and architect to process large amounts of performance data. We also lay 6 man variation of ping

Jake Frazier-Flores

Software Engineer

What are Ensono Perks + Benefits

Ensono Benefits Overview

Benefits include - generous maternity and paternity leave, generous paid days off and company paid holidays. Sabbatical, adoption, compassion and bereavement leave days, adoption assistance and flexible spending account. Healthcare and 401K eligibility on 1st day of work. Paid volunteer days.

Wellness programs - designed to help us be our best! Fitness week, Virgin Pulse® platform, wellness plans for credits and discounts on medical plan contributions.

Fun ergonomic workplace - free snacks, onsite gym & trainer, yoga classes, Beer O'Clock days.

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Beer O' Cart every month!
Casual Dress
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Onsite gym available!
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within

Additional Perks + Benefits

15 options for coffee and chocolate drinks (its a coffee machine with an IP address after all!) Also, Starbucks machine with chai latte counts, right? And then after the free snacks and all the hot chocolate - get some steps in while checking your emails in our fitness center. We have associate discounts on various products and services locally and nationally.

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