Major Incident Manager at Motorola Solutions
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.
Department OverviewThe Centralized Managed Support Organization (CMSO) is MSI's global service delivery engine that provides an innovative and seamless experience for customers and partners to deliver exceptional outcomes.
Responsibilities of the Major Incident Manager include but are not limited to:
Execution and follow-up for Centralized Managed Services Operations Incident Team activations
Gather information about critical incidents from technical stakeholders
Relay technical information and impact analysis statements to executive leadership
Provide external communications to partners and customers
Conduct Business Process Review to identify best-practice and opportunities for improvement after a Major Incident Activation
Analyze, interpret, and recommend actions concerning process and compliance
Participate in periodic governance forums
Work with Subject Matter Experts to ensure alignment with global process standards
Must be willing to work non-standard hours and serve on-call.
High school diploma or equivalent, Bachelor's degree preferred
3+ years of experience serving in NOC or TSO operations environment
Experience working with ITIL Foundations
ITIL Risk Management experience
- High school diploma or equivalent
- 3+ years of experience serving in NOC or TSO operations
Travel RequirementsUnder 10%
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.