Major Incident Manager at Motorola Solutions

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
The Centralized Managed Support Organization (CMSO) is MSI's global service delivery engine that provides an innovative and seamless experience for customers and partners to deliver exceptional outcomes.
Job Description

Responsibilities of the Major Incident Manager include but are not limited to:

  • Execution and follow-up for Centralized Managed Services Operations Incident Team activations

    • Gather information about critical incidents from technical stakeholders

    • Relay technical information and impact analysis statements to executive leadership

    • Provide external communications to partners and customers

  • Conduct Business Process Review to identify best-practice and opportunities for improvement after a Major Incident Activation

  • Analyze, interpret, and recommend actions concerning process and compliance

  • Participate in periodic governance forums 

  • Work with Subject Matter Experts to ensure alignment with global process standards

  • Must be willing to work non-standard hours and serve on-call.

Qualifications:

    • High school diploma or equivalent, Bachelor's degree preferred

    • 3+ years of experience serving in NOC or TSO operations environment

    • Experience working with ITIL Foundations

    • ITIL Risk Management experience


    Basic Requirements
    • High school diploma or equivalent
    • 3+ years of experience serving in NOC or TSO operations

    Travel Requirements
    Under 10%
    Relocation Provided
    Domestic
    Position Type
    Experienced
    Referral Payment Plan
    Yes

    Our U.S. Benefits include:

    • Incentive Bonus Plans
    • Medical, Dental, Vision benefits effective Day 1
    • 401K with Company Match and Day 1 vesting
    • 9 Paid Holidays
    • Generous Paid Time Off Packages
    • Employee Stock Purchase Plan
    • Paid Parental & Family Leave
    • and more!

    EEO Statement

    Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
      • .NETLanguages
      • C#Languages
      • C++Languages
      • GolangLanguages
      • JavaLanguages
      • JavascriptLanguages
      • PerlLanguages
      • PythonLanguages
      • RLanguages
      • RubyLanguages
      • AngularJSFrameworks
      • ASP.NETFrameworks
      • DjangoFrameworks
      • Node.jsFrameworks
      • Ruby on RailsFrameworks
      • ITILFrameworks
      • MySQLDatabases
      • OracleDatabases
      • Google AnalyticsAnalytics
      • TableauAnalytics
      • IllustratorDesign
      • InVisionDesign
      • PhotoshopDesign
      • SketchDesign
      • JIRAManagement
      • Microsoft ProjectManagement
      • SmartsheetManagement
      • SalesforceCRM
      • GoogleEmail
      • MarketoLead Gen
      • Oracle EloquaLead Gen

    Location

    Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

    What are Motorola Solutions Perks + Benefits

    Culture
    Volunteer in local community
    Partners with Nonprofits
    Friends outside of work
    Eat lunch together
    Intracompany committees
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Open office floor plan
    Diversity
    Dedicated Diversity/Inclusion Staff
    Highly diverse management team
    Unconscious bias training
    Someone's primary function is managing the company’s diversity and inclusion initiatives
    Diversity Employee Resource Groups
    Hiring Practices that Promote Diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Onsite Gym
    Mental Health Benefits
    Retirement & Stock Options Benefits
    401(K)
    401(K) Matching
    Employee Stock Purchase Plan
    Performance Bonus
    Match charitable contributions
    Child Care & Parental Leave Benefits
    Child Care Benefits
    Generous Parental Leave
    Remote Work Program
    Our remote work program includes telecommuting at Manager discretion.
    Family Medical Leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited Vacation Policy
    Generous PTO
    Paid Holidays
    Perks & Discounts
    Casual Dress
    Commuter Benefits
    Game Room
    Stocked Kitchen
    Happy Hours
    Parking
    Relocation Assistance
    Professional Development Benefits
    Job Training & Conferences
    Tuition Reimbursement
    Diversity Program
    Lunch and learns
    Cross functional training encouraged
    Promote from within
    Mentorship program
    Time allotted for learning
    Online course subscriptions available
    Paid industry certifications
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