Managed Services Specialist (WOTC, ALICE, and Pay-Go-Workers Comp)
We’re not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, there’s a place for you at Toast. We’ve 86’d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive.
Bready* to make a change?
In this role, you will be responsible for working directly with our customers to administer our WOTC, ALICE, and Pay-Go-Workers Comp add-on services. You will need to be highly detail-oriented and customer service focused in order to execute on behalf of restaurant clients, from product implementation to ongoing maintenance and support.
About this roll*:
- Deliver upon requested services, projects, and tasks to ensure client satisfaction and success
- Responsible for system setup required for opt-in managed services
- Submit on-time, secure payroll data to third-party partners on a weekly basis
- Ability to speak knowledgeably and advise clients on processes for opt-in managed services
- Conduct periodic audits to ensure accuracy of data of opt-in managed services
- Handle client questions via phone calls and emails
- Research and reconciliation of inquiries from third-party partners
Do you have the right ingredients*?
- Past experience and/or knowledge of the opt-in managed services
- Acute attention to detail
- Strong communication skills, both verbally and in writing
- Proficient in Microsoft Excel
- Ability to multi-task through effective time management skills
- Strong work ethic and a true team player
Special Sauce*:
- Payroll experience preferred
*Bread puns encouraged but not required