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Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

Overview 

• Drive Operational Efficiency and Process Improvement within the Operations Department through support of the OS Team 

Responsibilities  

• Support Workgroup Account Teams 

• Assign daily and weekly workload 

• First point of escalation 

• Perform quality assurance on OS work 

• Report metric escalations to account teams 

• Support Operations Specialist Team 

• First point for OS questions regarding workload 

• Manage OS performance through UltiPro, Engage, and biweekly goal conversations 

• Partner with the OS manager and CSO manager in hiring and placement of candidates 

• Partner with the OS manager to work on continuous improvement 

• Department Metrics 

• Partner with the OS manager to identify trends and continuous improvement initiatives 

• Partner with the OS manager in scheduling workload 

• Partner with the OS manager and operations manager to onboard new accounts/processes to OS team 

Qualifications 

• Displays an expertise in Operations’ core functions 

• Ability to create detailed reporting 

• Ability to train and develop Team Members 

• Dependable and accountable 

• Exudes a positive attitude and supports and personifies department standards and initiatives 

• Flexible to evolve as department and company initiatives change 

• Previous Managed Transportation OS experience 

Work environment/physical demands summary:

This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.