At Built In, the health, safety and well-being of our employees and of our communities is a top priority. Due to the effects of COVID-19, we have decided to manage our entire business remotely until further notice. HQ-based employees will temporarily work from home until it is safe to return to our office. As we continue to grow, we are excited to be hiring for all open roles and look forward to meeting with qualified candidates in a virtual setting. For anyone who joins our team (yay!), your onboarding experience will also be conducted virtually. Thank you for your interest in Built In and be safe!  Hello, We’re Built In

Built In unites companies and people around their shared passion for tech and the universal need for purpose. To help our partners attract qualified talent, we create content that tells their story in a way no job post ever could — and we put their jobs in front of people who were born to do them. Our audience of sought-after candidates use Built In to find their professional purpose and connect meaningfully to the tech community, including by reading our content, networking at our events and applying to jobs at companies they believe in. 

Headquartered in Chicago, we also serve Los Angeles, Colorado, Austin, New York, Boston and Seattle.

When you work for Built In, you have the opportunity to change lives by giving talented people access to purpose, not just a paycheck. And you’ll make an impact on some of the most exciting companies in tech, helping them hire their next wave of elite talent. Be part of Built In, and be part of the future of tech.   

We’re looking for a Manager of Brand Solutions 

We are looking for somebody with the experience and the drive to build, manage and scale a best-in-class brand solutions team that falls within customer success as Built In. This team interacts directly with our customers to successfully project manage the delivery of branded content products. Your team is a very important part of driving revenue for the organization and ensuring our customers see the expected results of their investment. The Brand Solutions team leads as the product advisor for all strategic content products. The team works hand in hand with the Account Management team who is responsible for the customer relationship, strategy and renewal. This team are natural project managers who are passionate about creating processes and workflows that ensure the best experience for customers and internal partners.

How you’ll contribute

Built In is growing fast and this is an exciting opportunity to build out this department from the ground up. You will be responsible for the following focus areas:

• Manage a team of 5 Customer Success Managers
• Responsible for a revenue target and creating strategies to achieve revenue targets
• You will be responsible for reassessing KPI’s on a quarterly basis for your team when necessary to evolve with the business
• Partner closely with Brand Studio and Account Management to ensure products meet Built In’s quality standards and allow a positive customer experience
• Identify areas of improvement within the existing process that could result in process improvements, automation or product enhancements.
• Leverage customer feedback in order to drive product change internally
• Work collaboratively with various departments, including Account Management, Content, Events, Finance and creative freelancers to ensure alignment and timely execution of contract deliverables 

What you need

• 5+ Years of Management Experience
• Proven experience leading Customer Success or Account Management teams
• Track record of exceeding adoption targets or revenue targets 
• Successfully partnered with a revenue-driven team on shared goals that drive growth and retention goals.
• Experience elevating existing team into an overall stronger department through process improvements, product feedback and people development
• Ability to cultivate strong relationships with customers and internal teams
• Proven track record of managing projects to successful completion on schedule
• Self-starter who works well under pressure, has great judgment, and knows how to prioritize and handle multiple deliverables to meet tight deadlines

What We Value

We’re revolutionizing tech recruitment. So we question everything, because the best answers sit just to the right of a question mark. That’s our heritage as a disruptive company — as a company whose future depends on our capacity to innovate with a sense of drive, purpose and urgency. If you join Built In, you will work from this set of values: 

• Be Unreasonably Passionate. Our passion is borderline obsessive, and we’re ok with that. No one ever built anything great on a “meh.” We work with outsized passion to fulfill our mission.
• Be Humble. You don’t have all the answers. Luckily, you don’t have to. Don’t worry about being right. Be humble instead. 
• Stay Curious. Curiosity is a springboard to the future. It can transform the wisp of an idea into a breakthrough. We ask “what if.” We work with wonder. It’s how we innovate.
• Lead with Solutions. Question everything. But offer solutions as you do. Raise issues. But propose a few answers. For every hole you poke, offer a way to patch it up. 
• Own the Result. We have no time for blame or shame. When you stumble, own it, learn from it + get back to business. 
• Do More. Do more than your job description. Take initiative. Take charge. No job is beneath you, and no job is too big. Be a leader and do more — do whatever it takes. 

Built In is an equal employment opportunity employer and values diversity.  Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.