Manager, Client Implementation

| Chicago
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Company Description

Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award-winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

Job Description

Epsilon’s Digital Media Solutions practice helps marketers enhance the effectiveness of their complex digital marketing programs by being industry leaders and SMEs at the intersection where offline and online data comes together. 

The Client Integration team serves a central role by providing unparalleled customer service with our clients and internal stakeholders. This team provides a unique hybrid of engineering, consulting, and technical account management responsibilities. It requires understanding clients’ marketing goals and tailoring Epsilon’s technology to achieve those goals. Along the way, you’ll have the opportunity to solve challenging technical problems while working with some of the biggest names in advertising.

The Manager of Client Implementation is not a “hands-off” managerial role. Once you are trained on our platform and tools, you will quickly start working directly on client initiatives with cross-functional teams and will be involved throughout client lifecycle from onboarding to campaign execution to ongoing maintenance.  You will have the opportunity to be an integral participant on strategic initiatives while managing your own team of integration engineers and managers.  

Responsibilities

  • Manage and mentor senior team members of up to five direct reports (includes managers with their own teams). Ensure the quality and efficiency of their output and serve as the primary point of escalation for your team
  • Set standards for the team with regards to client support, technical excellence, and customer service to cross-teams
  • Inspire team by providing growth opportunities through impactful goals and cross-training
  • Drive results with both internal impact on client integration, and externally to other cross-teams and clients
  • Continuously challenge status quo and looks both holistically and granularly to identify automation and innovation opportunities
  • Continually evaluate team's bandwidth against current work, incoming sales and product pipeline to identify staffing and training needs.
  • Advisor to internal/external stakeholders and proactively reaches out to educate on best practices, new tools, and industry trends
  • Provide relevant, timely, and concise information to senior and executive leadership.
  • Proactively evaluate companywide processes and looks to improve them, with focus on making an impact across the team and organization.
  • Occasional travel required (approximately 1-2 days per quarter)

Qualifications

Qualifications

  • Ideal candidates will have an excellent business aptitude coupled with a strong technical background
  • Excellent communication and client-facing skills, ability to convey technical aspects to a non-technical audience
  • Prefer candidates with previous digital marketing experience, especially within the Display, Mobile, or Affiliate spaces
  • Strong attention to detail and delivery of high-quality results
  • High level of expertise with web technologies
  • Strong command of SQL, JavaScript and hands-on programming experience
  • Knowledge of scripting languages (shell, python) is a plus
  • Prior consulting experience is desirable

Experience and Education

  • 10+ years of experience in a technical role
  • 7+ years leadership experience
  • Bachelors in Computer Science, MIS or related field, or equivalent experience

Additional Information

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. 

Applicants with criminal histories are welcome to apply.

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
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    • RLanguages
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    • D3JSLibraries
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    • AngularJSFrameworks
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Location

101 N Wacker Drive, Chicago, IL 60606

An Insider's view of Epsilon

What's something quirky about your company?

We have a company band, made up of anywhere from 30 to 40 employees at a given time. The band has a large following and performs at charity events around Chicago. They also perform a full set at Epsilon’s holiday party each year at the House of Blues. My jaw hit the floor when I saw my peers up on stage rocking out.

Paul

Associate Automation & Infrastructure Engineer

How do you collaborate with other teams in the company?

We collaborate through storytelling. It’s not ‘how’ we build it, but rather ‘why’ we build it. We need to tell stakeholders a story about a consumer pain point, solving it in a differentiated manner and the larger vision. Then, collaboration occurs as we incorporate feedback and have a motivated team building towards a shared vision.

Matt

VP, Product Management:

How would you describe the company’s work-life balance?

Conversant has a very good work-life balance, including unlimited PTO. As a young adult, traveling around the world is one my top priorities and working with a company that aligns with that is a huge plus. I have had the flexibility to visit 7 countries. That flexibility is one of many things that has kept me at Conversant for five years.

Alba

Team Lead, Engineering

What are Epsilon Perks + Benefits

Epsilon Benefits Overview

At Epsilon, we offer benefits and perks that enable our associates to thrive and foster a culture of innovation.

Culture
Volunteer in local community
Conversant participates in local community activities such as the Greater Chicago Food Depository, Off the Street Club, Chicago Cares Serve-A-Thon, Habitat for Humanity and Ronald McDonald House.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Conversant has a Social Committee that organizes social, charitable and sports activities.
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Conversant's team fitness initiatives include intramural softball, volleyball and soccer.
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Conversant provides back-up care benefits.
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Conversant hosts an annual summer boat party on Lake Michigan and a holiday party at the House of Blues, where our employee-run band performs the live entertainment all night.
Free Daily Meals
Game Room
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Conversant offers employees professional development opportunities like on-site training courses and the ability to attend job-related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Conversant hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program and career mentoring.
Time allotted for learning
Conversant encourages employees to complete 48 hours of professional development training per year.
Online course subscriptions available
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