Manager of E-Commerce at GoHealth

| Chicago
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GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

The GoHealth Marketing team engages with millions of current and potential GoHealth customers with the goal of growing their satisfaction and usage of the GoHealth platform. GoHealth’s unique e-commerce experience is a critical vehicle for them to communicate with their customers – the team is constantly testing new journeys, tools, and engagement methods to better serve their customers and deliver them the perfect experience.

This role, reporting into the VP of Marketing Operations, will be responsible for developing the strategy to scale GoHealth’s e-commerce platform. As a [role], you will be constantly iterating and improving the online platform by improving sales conversion and cementing the best customer journey. You will have a pension for innovation, collaboration and working autonomously to successfully drive this high visibility initiative for GoHealth!

Responsibilities

  • Assessing our direct-to-consumer insurance “product suite” and creating a strategy/roadmap for implementation onto our platform
  • Work with business development to get in front of insurance carriers and secure product commitments
  • Work with Tech / product to implement new “inventory” into our experience, acting as a “project manager” to interface between carrier contacts and technology team
  • Testing various U/X displays of our “product inventory” that are tailored to optimizing conversion-based KPIs for each unique customer journey path (e.g. “paid” vs. “organic” search)
  • Use our extensive conversion data to create “personas” that will help drive more targeted ad spend and create “personalization at scale” across our marketing funnel
  • Build out customer decision support experience. Help create proprietary tools and drive integrations that will better educate / inform our consumers on what plan to purchase and how to purchase it
  • Explore different ways to “talk to” / engage with our consumers, including online chat/messaging, text, email, phone, and other marketing automation activities

Qualifications 

  • Bachelor’s degree required. MBA is a plus
  • 3+ years of experience in product management or e-commerce operations, ideally with platform that has a heavy paid online acquisition focus and an LTV-based revenue model
  • Experience in directly interfacing with clients and building relationships
  • A “love” of data – ability to manipulate data and use metrics to drive business results; excel experience is a “must” and SQL experience is preferred
  • Familiarity with Web analytics toolsets such as Google analytics
  • Experience working cross-functionally (bonus points for experience working with creative teams and engineers)

 Additional Information

  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

Our company is in the River North area with plenty of coffee shops and restaurants. GoHealth is near the Chicago Brown line and bus stops close by.

What are GoHealth Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 6 weeks of paid recovery time for new mom's and two weeks of bonding time to all new parents.
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Acme Co.'s pet policy is Occasional bring your pet to work days.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Cross-department program.
Customized development tracks

Additional Perks + Benefits

Happy hours, ping-pong tournaments, and more company-sponsored events. Gym Membership Subsidies
Company Sponsored Health & Wellness Initiatives. Employee Referral Bonuses. Open Vacation Policy.

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