Start a Rewarding Career with Alliant

What will your day look like?

You will be responsible for managing the operations of the Fraud Investigations department. Work involves monitoring department service levels while working closely with the team to develop policies, strategies and processes for minimizing the risk of loss from fraud, abuse and compliance violations. Responsibilities will also include providing direction, feedback and coaching to team members on work priorities and on resolving escalated issues. General direction is received from the Senior Manager, Fraud.

Responsibilities

Do you see yourself doing this?

• Prioritize and delegate the work within Fraud Investigations while managing the daily management and escalations from the Fraud Investigators
• Research and report on advanced fraud related issues as well as make recommendations for improvements
• Develop policies and procedures to prevent fraud activities and recover any incurred losses. Monitor all staff tasks for compliance with BSA and credit union policies
• Supervise and conduct analysis of financial records, accounts and various other business data to identify financial irregularities
• Supervise and conduct internal and external interviews to obtain information useful in resolving financial crimes
• Perform routine review of staff’s monthly cases and status updates for discrepancies and potential loss issues
• Oversee the hiring and training of fraud investigation personnel to ensure an effective unit
• Work with internal customers and vendors for testing system of fraud upgrades.  Maintain effective communication with all credit union employees to ensure constant exchange of information and to promote cross-training      
• Lead the prosecution efforts of any account causing the credit union a loss when facts have been established proving that a financial crime has occurred
• Work with the senior manager to continually monitor, review and recommend disposition of suspicious claims in a prompt and expedient manner
• Represent the credit union in court proceedings for both civil and criminal cases and recommend settlement solutions based upon a thorough knowledge of fraud related laws and practices
• Build and maintain a good rapport with business partners, financial institutions, and local, state and federal authorities
• Prepare and file Suspicious Activity Reports
• Review and understand the latest fraud trends and communicate directional areas of focus to the Manager, Fraud Strategy
• Drive the implementation of productivity improvements and tool enhancements to identify fraud more effectively
• Develop presentations and reports on the Fraud Investigations processes
• Conduct Fraud training across the organization and represent Fraud at meetings and events with internal and external stakeholders when necessary

Leadership and Performance Management

• Deliver superior results through quality execution and best practice adaptation
• Demonstrate courage, ability and agility to understand and address organizational transition in real-time; establish expectations for the unexpected
• Translate strategic and operating plans into meaningful direction of projects, goals, priorities and activities
• Capture, analyze, and understand the internal environment, team dynamics, and talent capabilities to address organizational refinement, agility and growth
• Champion Employee/Internal Customer Engagement, employee development and all cultural hallmarks through a strong leadership signature and a growing command of Alliant’s leadership competencies
• Continually assess and provide discerning development, insightful coaching and talent utilization/optimization for direct reports
• Apply High Performance Management practices in leading an engaged workforce in order to effectively leverage the full potential and talent of this function
• Provide a structural and consistent approach to ensure that individual development plans are in place, performance management is consistent, performance management process is respected and followed, and coaching and feedback are provided on a regular and dynamic basis.
• Help propagate messaging across the organization that fosters a broader knowledge of Fraud, promotes collaboration and influences constructive and positive change

Qualifications

What makes you a great fit?

You’ll be a great fit if in addition to the completion of a Bachelor’s degree, required, and you have:

• 7+ years of relevant Fraud experience; or equivalent combination training and experience
• 5+ years management experience, required
• Strong analytical and project management skills required
• Highly effective at time management with the ability to multi-task
• Exceptional customer service skills and experience handling escalated customer service issues, required
• Excellent verbal, written, presentation and interpersonal communication skills
• Proficiency with Microsoft Office suite, e.g. Excel, Word, PowerPoint and Outlook
• Previous financial institution or credit union experience, preferred

When you’re happy, we’re happy!

As a thank you for joining our team, you’ll benefit from:

• Competitive medical, dental, and free vision benefits
• Competitive compensation plan
• Contributions towards gym memberships
• Generous PTO and banking holidays off