Manager, International Driver Growth & Operations at DoorDash

| Chicago
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About the Role

We’re looking for an operator to join DoorDash’s growing Growth Marketing team to own strategy and planning for international driver onboarding and vendor operations. This individual will be responsible for owning onboarding operations end-to-end across Canada and Australia, working cross-functionally to improve the signup process and new Dasher experience. This individual will help shape the global driver onboarding experience through digital product and physical experimentation, setting new drivers up for success and increasing conversion. This individual will also own and manage a multi-million dollar budget while leading week-to-week collaboration with our operational vendors.

You’re excited about this opportunity because you will…
  • As an individual contributor, act as the business owner for international Dasher signup experience and operations.
  • Manage relationships with our operational vendors and lead projects to improve background checking and gear distribution internationally.
  • Lead cost-saving initiatives in collaboration with support and procurement teams across all vendor operations.
  • Partner with product and engineering teams to improve international Dasher onboarding experience.
  • Own the operational cost budget and collaborate with marketing and finance teams to forecast and manage spend to meet financial objectives.
We’re excited about you because…

You have a proven track record of developing data-driven strategies and tactics that drive positive ROI in both the digital and physical world. You think creatively and analytically, working across many teams at DoorDash with people at all levels: C-level execs to associates. Additionally, you must be able to thrive in a fast-paced environment with a “roll up your sleeves” attitude and entrepreneurial spirit.

  • You have at least 3+ years of experience in managing and executing large-scale operational projects, with an additional 1-2+ years in a financial, strategy, or operations role (e.g. consulting, investment banking, operations).
  • You have the ability to synthesize data, make data-driven decisions and balance quantitative measurement with an intuition-driven bias to action.
  • You have a track record of building out and implementing multi-national strategies.
  • You have excellent verbal, written communication and presentation skills, ability to organize information in a high level way to communicate key points to partners and internal stakeholders.
  • You have a proven ability to prioritize and execute tasks in a fast-paced environment, with a strong bias to action.
  • You are creative and entrepreneurial - you enjoy tackling unsolved problems and finding solutions with limited resources
  • You are detail-oriented - you love to manage complex projects without making mistakes or missing deadlines, and you analyze datasets at the most granular level
  • You are strategic and business-minded - you find trends in your data and look for the “so what”
  • You are collaborative - you love working with a team and both learning from & teaching others
  • You are fun - you enjoy what you do and love to have fun!
Why You’ll Love Working at DoorDash
  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits.
About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

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