Manager, Lead Development Team (Video) at Motorola Solutions

| Chicago
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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.


Department Overview
Provide leadership to a team of marketing lead specialists focused on capturing and qualifying sales leads. Also, potentially lead and provide guidance to other leaders within the marketing call center space. Responsible for coaching employees while simultaneously driving organizational goals and objectives. Help drive strategy to improve lead to revenue metrics and work closely with marketing partners to execute the marketing strategies. Develop and drive next generation capabilities that further reduce sales administrative time spent. Manage and resolve a wide variety of escalated issues. Approach work with a cross-functional mindset and assume responsibility for select projects and initiatives, as directed. Responsible for making recommendations designed to drive greater operational efficiency within the team. Collaborate with internal business partners to ensure flawless execution while accelerating the throughput of business.
Job Description

The team:

  • Will initially lead a team of 5-10 in a call center environment

  • This team will support our fixed video solutions portfolio

Responsibilities include:

  • Works on/with project teams in the analysis of quality efficiencies and continuous improvement

  • Create and build upon existing SOPs for team

  • Analyzes, develops, tests, trouble-shooting, implements, maintains, upgrades, and enhances basic elements of existing or new systems based on business requirements and needs

  • Assists with projects and processes to analyze and develop successful operational strategies

  • Analyze and monitor data & trends and other operating metrics to proactively drive operational efficiency and performance

  • Proactively Mentors and provides guidance to personnel.

  • Performs root cause analysis to identify issues. Provides recommendations on problems.

  • Makes recommendations to the immediate team to enhance performance and improve productivity.

  • Establish and maintain daily staffing schedules to ensure optimum operating performance.

  • Manage and resolve a wide variety of escalated issues. Applies the appropriate urgency and closes the loop with the stakeholders, as appropriate

  • Identify areas of opportunity for process improvement and efficiency gains

  • Utilize reinforcing and corrective coaching skills to foster teamwork, open communication and collaboration

  • Demonstrates thought leadership by bringing new and innovative ideas forward that will continue to transform the organization through differentiation and delivering value to our key stakeholders

  • Participates in territory/regional meetings and conference calls, as appropriate

Additional Skills and Qualifications

  • Experience using Salesforce for report generation and KPI management

  • Call Candance and other call management tools: Chorus, Outreach and/or Playbooks

  • Exposure to Google Suite or similar internal communication tools

  • 5+ years of experience managing teams preferably in a call center environment


Basic Requirements
  • Bachelors Degree and 3+ years of experience in a sales call center or 5+ years experience in a sales call center

Vaccine Requirement

Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.

If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.


Travel Requirements
Under 10%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
No

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AWS (Amazon Web Services)Languages
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ITILFrameworks
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • SalesforceCRM
    • GoogleEmail
    • MarketoLead Gen
    • Oracle EloquaLead Gen

Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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