Manager, Lead Development Team (Video) at Motorola Solutions
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewProvide leadership to a team of marketing lead specialists focused on capturing and qualifying sales leads. Also, potentially lead and provide guidance to other leaders within the marketing call center space. Responsible for coaching employees while simultaneously driving organizational goals and objectives. Help drive strategy to improve lead to revenue metrics and work closely with marketing partners to execute the marketing strategies. Develop and drive next generation capabilities that further reduce sales administrative time spent. Manage and resolve a wide variety of escalated issues. Approach work with a cross-functional mindset and assume responsibility for select projects and initiatives, as directed. Responsible for making recommendations designed to drive greater operational efficiency within the team. Collaborate with internal business partners to ensure flawless execution while accelerating the throughput of business.
Will initially lead a team of 5-10 in a call center environment
This team will support our fixed video solutions portfolio
Works on/with project teams in the analysis of quality efficiencies and continuous improvement
Create and build upon existing SOPs for team
Analyzes, develops, tests, trouble-shooting, implements, maintains, upgrades, and enhances basic elements of existing or new systems based on business requirements and needs
Assists with projects and processes to analyze and develop successful operational strategies
Analyze and monitor data & trends and other operating metrics to proactively drive operational efficiency and performance
Proactively Mentors and provides guidance to personnel.
Performs root cause analysis to identify issues. Provides recommendations on problems.
Makes recommendations to the immediate team to enhance performance and improve productivity.
Establish and maintain daily staffing schedules to ensure optimum operating performance.
Manage and resolve a wide variety of escalated issues. Applies the appropriate urgency and closes the loop with the stakeholders, as appropriate
Identify areas of opportunity for process improvement and efficiency gains
Utilize reinforcing and corrective coaching skills to foster teamwork, open communication and collaboration
Demonstrates thought leadership by bringing new and innovative ideas forward that will continue to transform the organization through differentiation and delivering value to our key stakeholders
Participates in territory/regional meetings and conference calls, as appropriate
Additional Skills and Qualifications
Experience using Salesforce for report generation and KPI management
Call Candance and other call management tools: Chorus, Outreach and/or Playbooks
Exposure to Google Suite or similar internal communication tools
5+ years of experience managing teams preferably in a call center environment
- Bachelors Degree and 3+ years of experience in a sales call center or 5+ years experience in a sales call center
Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.
If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.
Travel RequirementsUnder 10%
Referral Payment PlanNo
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.