Manager, Licensing Services at GoHealth

| Chicago
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Manager, Licensing Services leads a team of license advocates, administrators and/or analysts to support the on boarding of talent onto high performing sales teams across GoHealth’s Marketplace.

In this role, you will bring varied experience in the insurance industry, including training, licensing and a passion for driving results throughout the candidate/customer experience. They will meet with business leaders to understand staffing and licensing needs and build strategies that deliver proficient, compliant and ready to sell agents to their program teams. They must bring excellent collaboration skills and have a high degree of flexibility to accommodate and support a range of staffing and licensing needs throughout changing business dynamics.

Responsibilities:
• Provides support to all phases of the candidate license onboarding (state LOA training, LOA exam, resident/non-resident license and carrier appointments)
• Develops, measures and monitors productivity goals and quality levels of team members and redirects resources as needed
• Collaborates with peers, senior level leaders and other stakeholders (recruiting, HR, business leaders) to identify opportunities to optimize our talent pipeline, licensing footprints and agents’ abilities to become ready to sell
• Designs and facilitates financially feasible pre-licensing training and testing experiences that are executed on time, with excellence and lead to exceptional pass rates; analyzes and monitors pass rate trends to leverage best practices across other locations
• Provides leadership to direct reports to implement, support and measure the effectiveness of ongoing testing, licensing and certification initiatives
• Guides the development plans for team members
• Supports the delivery of larger scale licensing/appointment projects (e.g. new business, growth initiatives, etc.)
• Collaborates with colleagues to share insights and lessons learned from projects and learning experiences in the spirit of continuous improvement; identifies opportunities to enhance streamlined workflows and provides recommendations to management
• Supports transparent and effective measurement/reporting of licensing and certification initiatives
• Takes an active role in creating an environment of innovation, collaboration, transparency, accountability and trust

Skills and Experience:
• BA degree or related experience
• 3 + years of licensing experience is required
• 3 + years of leadership experience is required
• Must have thorough understanding of state and federal licensing requirements
• Detail oriented to ensure data integrity in the compliance management system and other resources
• Experience with licensing resources (e.g. Agent Sync, NIPR, NAIC, SIRCON)
• Highly proficient with MS Office applications (Excel, Outlook, etc.)
• High degree of flexibility and agility to pivot quickly and respond to business dynamics
• Exceptional communication skills with the ability to simplify complex concepts
• Exceptional listening skills and emotional intelligence to read and interpret team and leader dynamics
• Interest and passion for continuous improvement and leveraging the expertise of other team members
• Ability to self-direct and self-administer with limited administrative support
• Comfort with ambiguity and changing context
• Comfort with challenging others respectfully and encouraging spirited debate
• Strong ability to build high trust relationships with leaders at all levels

Benefits and Perks

  • Open vacation policy because work life balance is important
  • 401k program with company match
  • Employee Stock Purchase Program
  • Medical, dental, vision, and life insurance benefits
  • Paid maternity and paternity leave
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee Resource Groups
  • Work from Home Stipend
  • GoHealth is an Equal Opportunity Employer

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • BashLanguages
    • ReactLibraries
    • PandasLibraries
    • Scikit-LearnLibraries
    • NumpyLibraries
    • DockerLibraries
    • JenkinsLibraries
    • SpringFrameworks
    • TensorFlowFrameworks
    • SpringbootFrameworks
    • AWSFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • BlueshiftCRM
    • MarketoLead Gen
    • AmplitudeLead Gen

Location

Our headquarters are located in the River North area of Chicago. Located right outside of the Chicago brown line.

An Insider's view of GoHealth

How does your team reward individual success?

I went through virtual on-boarding, yet leaders across the organization have already found ways to value my contributions and help me apply insights to the business. The opportunity to work together towards the shared mission of improving access to healthcare in America is a reward in and of itself.

Siddhant

Strategic Insights Lead, Revenue & Growth Strategy

What makes someone successful on your team?

To be successful on Operational Analytics, you have to create solid relationships with your business stakeholders. Those relationships are immensely helpful when it comes to completing urgent requests, furthering your business context, and gaining new responsibilities. They can also be what makes the next step of your career come to fruition.

Jaime

Senior Data Analyst

What are GoHealth Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Unconscious bias training is completed by all employees and key leaders.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
At GoHealth you will find a very interactive [email protected], WomeninSales, Black Lives Matter ERGs to name a few. We continue to empower employees to create employee resource groups within
Hiring Practices that Promote Diversity
From our gender neutralized job descriptions that encourage women and underrepresented groups to apply,to our interview practices, GoHealth strives to promote diversity when hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
GoHealth provides all employees access to our Employee Assistance Program (EAP) which provides well being and financial assistance. Our open PTO policy is also available for mental health days.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
We have recently become public and will allow employees to purchase stock during certain times.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 6 weeks of paid recovery time for new mom's and two weeks of bonding time to all new parents.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Pre-COVID 19, GoHealth sponsored children's day by celebrating GoHealth families.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees are encouraged to use our open PTO policy towards volunteering.
Paid Holidays
Paid Sick Days
Employees can use our open PTO policy towards sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Pre-COVID-19 Our game room includes Ping Pong, Video Games.
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
We have runners groups, volleyball groups and other
Fitness Subsidies
Home Office Stipend for Remote Employees
All GoHealth employees receive a work from home stipend to improve their WFH environment.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Access to LinkedIn Learning has been provided to all employees as part of their professional and personal growth.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to virtual company wide sponsored Health & Wellness Initiatives, employee referral bonuses, open vacation policy, we offer a work from home stipend to all new employees. We know that this pandemic has been difficult and working from home is a change. Every new employee receives access to a Work From Hope stipend to purchase items that will make your work from home experience much more comfortable.

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