Manager, Licensing Services at GoHealth

| Chicago
Sorry, this job was removed at 6:11 a.m. (CST) on Wednesday, May 12, 2021
Find out who's hiring in Chicago.
See all Operations jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Manager, Licensing Services leads a team of Licensing Advocates, Administrators and/or Analysts to support the onboarding and ongoing license and appointment maintenance for GoHealth agents. 

As a member of the Licensing Services team, Licensing Managers guide their direct reports and the agents assigned to them, to ensure they are set up with GoHealth technology and systems, are fully licensed in multiple states, and Appointed to Sell (“ATS”) with a robust carrier footprint.  They play a key role in ensuring all GoHealth agents are able to exceed their sales targets by offering consumers a choice of competitive insurance solutions to meet their needs. 

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply. No one ever meets 100% of the qualifications. We look forward to your application.

Responsibilities:

  • Is a subject matter expert in all aspects of agent license and carrier appointment processes and systems
  • Facilitate virtual sessions that consist of setting up licensing profiles, GoHealth technology and systems, set expectations for training and ensure the completion of pre-work assignments
  • Compile and distribute reports on agent onboarding progress and readiness to transition to the next phase of training; provides status reports on a variety of licensing/carrier tasks
  • Monitor agents throughout onboarding and new hire training to ensure agents are “appointed to sell” in a timely manner and set up for success once they reach the sales floor
  • Provide ongoing support to agents by scheduling required continuing education and applying for license renewals
  • Measure, monitor and audit productivity and quality levels of team members and redirect resources as needed
  • Facilitate registration sessions with excellence, paving the way for a world class training/onboarding experience
  • Provide leadership, coaching and development to direct reports to implement, support and measure the effectiveness of ongoing agent carrier certifications and appointment activities
  • Guides the development plans for team members
  • Collaborates with Recruiting, Learning & Development, Human Resources, Facilities and the Sales teams to share insights and lessons learned from projects and learning experiences in the spirit of continuous improvement
  • Identifies opportunities to enhance streamlined workflows and provides process improvement recommendations to management
  • Support transparent and effective implementation, measurement and reporting of carrier appointment, licensing and certification initiatives and projects
  • Reconcile invoices for services, resources and licenses
  • Takes an active role in creating an environment of innovation, collaboration, transparency, accountability and trust

Skills and Experience:

  • BA, BS, AS degree or related professional experience required
  • 3 + years of licensing experience is required. Experience with Health and/or Medicare producer licenses a strong plus.
  • 3 + years of leadership and people management experience is required
  • Must have thorough understanding of state and federal licensing requirements
  • Detail oriented to ensure data integrity in the compliance management system and other resources
  • Experience with licensing and work flow resources (e.g. Agent Sync, NIPR, NAIC, SIRCON, JIRA)
  • Highly proficient with MS Office applications (Excel, Outlook, etc.)
  • High degree of flexibility and agility to pivot quickly and respond to business dynamics
  • Exceptional communication skills with the ability to simplify complex concepts
  • Exceptional listening skills and emotional intelligence to read and interpret team and leader dynamics
  • Interest and passion for continuous improvement and leveraging the expertise of other team members

Benefits and Perks

  • Open vacation policy because work life balance is important
  • 401k program with company match
  • Employee Stock Purchase Program
  • Medical, dental, vision, and life insurance benefits
  • Paid maternity and paternity leave
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee Resource Groups
  • Work from Home Stipend
  • GoHealth is an Equal Opportunity Employer

Due to the unprecedented situation of COVID-19, GoHealth has decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding and each role day-to-day. Please consider that our roles will not be remote long-term and will return to an office setting once we're safe to do so following the guidance of local health authorities and the CDC.

#LI-CB1

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • BashLanguages
    • ReactLibraries
    • PandasLibraries
    • Scikit-LearnLibraries
    • NumpyLibraries
    • DockerLibraries
    • JenkinsLibraries
    • SpringFrameworks
    • TensorFlowFrameworks
    • SpringbootFrameworks
    • AWSFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • BlueshiftCRM
    • MarketoLead Gen
    • AmplitudeLead Gen

Location

Our headquarters are located in the River North area of Chicago. Located right outside of the Chicago brown line.

An Insider's view of GoHealth

How does your team reward individual success?

I went through virtual on-boarding, yet leaders across the organization have already found ways to value my contributions and help me apply insights to the business. The opportunity to work together towards the shared mission of improving access to healthcare in America is a reward in and of itself.

Siddhant

Strategic Insights Lead, Revenue & Growth Strategy

What makes someone successful on your team?

To be successful on Operational Analytics, you have to create solid relationships with your business stakeholders. Those relationships are immensely helpful when it comes to completing urgent requests, furthering your business context, and gaining new responsibilities. They can also be what makes the next step of your career come to fruition.

Jaime

Senior Data Analyst

What are GoHealth Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Unconscious bias training is completed by all employees and key leaders.
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
At GoHealth you will find a very interactive [email protected], WomeninSales, Black Lives Matter ERGs to name a few. We continue to empower employees to create employee resource groups within
Hiring Practices that Promote Diversity
From our gender neutralized job descriptions that encourage women and underrepresented groups to apply,to our interview practices, GoHealth strives to promote diversity when hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
GoHealth provides all employees access to our Employee Assistance Program (EAP) which provides well being and financial assistance. Our open PTO policy is also available for mental health days.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
We have recently become public and will allow employees to purchase stock during certain times.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 6 weeks of paid recovery time for new mom's and two weeks of bonding time to all new parents.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Pre-COVID 19, GoHealth sponsored children's day by celebrating GoHealth families.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees are encouraged to use our open PTO policy towards volunteering.
Paid Holidays
Paid Sick Days
Employees can use our open PTO policy towards sick leave.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Pre-COVID-19 Our game room includes Ping Pong, Video Games.
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
We have runners groups, volleyball groups and other
Fitness Subsidies
Home Office Stipend for Remote Employees
All GoHealth employees receive a work from home stipend to improve their WFH environment.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Access to LinkedIn Learning has been provided to all employees as part of their professional and personal growth.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to virtual company wide sponsored Health & Wellness Initiatives, employee referral bonuses, open vacation policy, we offer a work from home stipend to all new employees. We know that this pandemic has been difficult and working from home is a change. Every new employee receives access to a Work From Hope stipend to purchase items that will make your work from home experience much more comfortable.

More Jobs at GoHealth97 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Operations
new
Chicago
Operations
new
Chicago
Sales
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
HR + Recruiting
new
Chicago
Operations
new
Remote
Finance
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago
Project Mgmt
new
Chicago
HR + Recruiting
new
Chicago
HR + Recruiting
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Sales
new
Chicago
Marketing
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
HR + Recruiting
new
Chicago
Project Mgmt
new
Chicago
Data + Analytics
new
Chicago
Project Mgmt
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
HR + Recruiting
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
HR + Recruiting
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Product
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Design + UX
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Product
new
Chicago
Marketing
new
Chicago
Developer
new
Chicago
Product
new
Chicago
HR + Recruiting
new
Chicago
Developer
new
Chicago
Marketing
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Chicago
Marketing
new
Chicago
HR + Recruiting
new
Chicago
Sales
new
Chicago
HR + Recruiting
new
Chicago
Data + Analytics
new
Chicago
Marketing
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Operations
new
Chicago
Sales
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Marketing
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
HR + Recruiting
new
Chicago
Operations
new
Chicago
Operations
new
Remote
Operations
new
Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView GoHealth's full profileSee more GoHealth jobs