GENERAL SUMMARY & SCOPE

The Manager, Loss Prevention eCommerce Fraud is responsible for leading a team of Corporate Analysts who support Loss Prevention systems and technologies for eCommerce and Omni-Channel by providing actionable insights into fraud, theft, losses, operational compliance and case management.  This role takes the lead recognizing and translating critical and on-going business needs into logical and concise report to enrich the Loss Prevention team’s effectiveness.  The Manager Loss Prevention eCommerce Fraud has a hands-on role in the creation of analysis and reporting, providing instruction and guidance to broaden investigations, achieving synergies in investigations across the LP organization, training the Loss Prevention team on improving utilization of tools, and providing advice to various Business Partners and Leadership based upon data and metrics.

The Manager, Loss Prevention eCommerce Fraud must have functional expertise in eCommerce fraud, on-hand  systems experience and understanding of industry best practices to develop leading edge fraud solutions and continuously improve efficiencies and processes. This role influences direct reports, supports key internal business partners as well as solution providers to achieve peak productivity and performance.  

In all we do, we strive to uphold the company’s values in which we win together, give wow experiences, improve always, do what’s right, champion diversity and, love what we do and own what we do.

PRINCIPAL DUTIES & RESPONSIBILITIES

1. Hire, manage and develop Direct Reports and associates for future growth; focus on individual development and succession planning to build bench strength and increase internal promotions
2. Provide training, development and advice to Direct Reports and associates in all aspects of their role including analytics, reporting, case management, fraud, investigations and systems administration etc.
3. Identify, recommend, implement and sustain new software improvements related to eCommerce fraud analytics and technology.
4. Ensure Loss Prevention team and eCommerce partners have available tools and data needed to minimize company losses from theft, fraud and chargebacks.
5. Deliver meaningful, data driven insights for Loss Prevention team including the development and delivery of in-depth reporting to make the team more productive via a combination of regular analytics and complex ad-hoc projects.
6. Partner with other Loss Prevention partners, IT, ecommerce, Finance and Guest Services to ensure that fraud strategy appropriately limits fraud losses while delivering a best in class guest experience across all channels.
7. Establish fraud performance criteria for fraud prevention programs, including internal and external processes.  Drives continuous improvement of key business metrics.
8. Organize and facilitate resolution of fraud customer complaints.
9. Establish fraud controls for changes to online delivery of retail products to ensure early detection of fraud risk in new programs.
10. Lead monthly cross-functional meetings with key business partners (E-Commerce, Guest Services, FP&A).

Requirements

JOB REQUIREMENTS

• Minimum of 5 years of fraud risk experience, including use of fraud risk tools
• Bachelor’s degree preferred
• Previous leadership experience managing direct reports
• Working experience and knowledge of fraud decision modeling and technology tools, including track record of delivering fraud prevention, monitoring and detection programs in retail online and call center environments.
• Demonstrated expertise in managing third party operations, vendors and technology providers
• Excellent interpersonal, verbal, and written communication skills - must be able to communicate complex ideas in simple recaps and be able to influence others
• Excellent analytical, mathematical and creative problem-solving skills
• Energetic and self-motivated - must be organized and able to prioritize work, multi-task effectively, and make proactive recommendations
• Must be detail oriented with an ability to work independently and under strict deadlines in a fast-paced environment
• Excels in building partnerships, collaborating, and providing customer service to internal clients and Ulta guests
• Excellent change management skills
• Advanced understanding of MS Office tools, especially Excel

WORKING CONDITIONS

• Flexible schedule that meets the needs of the business (schedule may include evenings, weekends and holidays)
• Occasional travel to meetings and industry conferences
• Office environment