Manager Ocean & Air Operations at FOURKITES

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To assist Director and different business units in streamlining Processes, ensure optimal usage of fourkites in-house systems and e-Commerce through leading continuous improvement of software, processes and assistance in training of internal customers. To recommend and facilitate the design, development, testing, implementation, and maintenance of Fourkites e-Commerce & in-house applications / reports. To ensure the highest quality applications with emphasis on functionality, flexibility, accuracy and ease of use. Provide monthly metrics on performance.

Primary Objectives:

  • Build, lead, manage, motivate to maximize performance from internal teams across operations and data quality for Pilot/Production customers
  • Design reports and structure to filter report Data from different software systems to measure and monitor issues, cost and occupancy of direct reports
  • Oversee day to day operations, including coordinating team coverage, providing assistance and solving problems
  • Monitor effectiveness and quality in servicing international shipments and customers as well as continuously drive for process improvement
  • Recommend system modifications and future development possibilities.
  • Facilitate, be part of discussions with product/engineer/data science teams in based on users’ feedback (operations team, data quality team, customers, sales/implementation/solution consultants)
  • Manage service escalations with both customers and suppliers

Other Key Responsibilities:

  • Perform within reason any other task that will assist the Company to fulfill the needs of its internal and external customers
  • Liaise with other business units in a professional manner.
  • Facilitate Training/overview for Business units where required. 
  • Communicate to the business any updates that are happening, also what is required of the business to ensure we are meeting customer requirements and reducing manual intervention

** The above responsibilities document the major levels and scope work expected of the incumbent.  They are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  The incumbent may be asked to perform other duties as required.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

Modern office space with panoramic views of downtown Chicago. Located next to Union Station, that's connected to all of downtown!

An Insider's view of FOURKITES

How does your team reward individual success?

At FourKites, we LOVE tacos! We love them so much we use a recognition taco bot in slack to reward and recognize great work across all 3 offices. At the end of the month, the taco winner gets a gift card to get tacos somewhere in Chicago!

Amanda

Director, Talent & Development, Talent Acquisitions

What projects are you most excited about?

We are working on a project to add functionality to our platform that will increase our customer’s visibility and add flexibility to our integrations. This has required collaboration between multiple departments to ensure that the scoping of the multiple product enhancement tickets are detailed and address the problems of all stakeholders.

Ashley

Director, Carrier Operations-Customer Success

How does the company support your career growth?

Our career pathing has flexibility which allows me to leverage my strengths and career goals. This combined with a culture of open, honest communication has driven me to explore new leadership opportunities and collaborate with teams across the globe! Knowing that I have support from my teammates keeps me motivated, intrigued and excited.

Lauren

Talent & Development Manager, People Operations

What are some social events your company does?

A fun way we like to provide and share recognition is through our quarterly Cheers to Peers, Nice Cream Socials that Kaitlin, our Front Desk and Office Coordinator puts together. It's a great opportunity to provide recognition to others, mingle with different teams, and eat ice cream - what could be better!

Jenny

Senior Talent & Development Manager

What are FOURKITES Perks + Benefits

FOURKITES Benefits Overview

We provide an elite tier of benefits and wellness programs, have a bias for promoting within, and an array of global culture & connection programs and committees, such as DEI Employee Councils, FourKites Pride, and FourKites Women's groups.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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