Manager, Operations Excellence at Pampered Chef

| Chicago
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Purpose of the Role:

The Operations Excellence Manager is responsible for leading continuous improvement projects and driving problem-solving culture in our high-performing Distribution Center.

 Key Responsibilities:

  • Identify and implement process improvements across the Operations team (Distribution Center, Facilities, Inventory, Safety, Security)
  • Lead A3 problem-solving efforts to help Operations achieve annual KPI targets
  • Extend the continuous improvement and problem-solving culture throughout the Operations team
  • Responsible for long term DC capacity planning to support company strategy
  • Represent the Operations perspective in strategic discussions, in projects as a subject matter expert, and throughout the company
  • Designs process improvements to continually maximize Operations efficiency, safety, productivity and accuracy. Develop concepts and ROI and presents justification to senior management.
  • Researches current methodologies to improve supply chain, distribution and warehousing strategies
  • Makes recommendations to set service/performance levels and tracks project results against projections
  • Directly manage Operations projects of all sizes and complexity
  • Support annual integrated Operations planning (strategy, budget, KPI targets, projects), coordinating with Supply Chain, Technology, and other departments for dependencies

Competencies for Success:

  • Cultivates Innovation
  • Decision Quality
  • Financial Acumen
  • Situational Adaptability 

Measures of Success:

  • Distribution Center Cost/Carton
  • Perfect Order Index – Distribution
  • Safety TRIR

Education & Experience:

  • 8+ years Operations experience in a high-volume distribution environment
  • BS in Industrial Engineering, BA in Business or related field. MS or MBA preferred.
  • Strong analytical and project management skills required
  • Focus on a great customer experience
  • Strong leadership skills and a desire to develop talent across a team
  • Team player who builds solid relationships across departments required
  • Excellent written and verbal communication skills, including presentation skills required

About Pampered Chef:
Established in 1980 by Doris Christopher, Pampered Chef is a global marketing enterprise and a proud Berkshire Hathaway company since 2002. We develop a multi-purpose, high-quality and unique kitchen product line that includes time-saving kitchen tools, cookware, cutlery, stoneware, and pantry products serving millions of customers around the world. We support a large network of independent consultants with their direct sales efforts in addition to our corporate ecommerce business.

We celebrate the power that mealtimes have to become something more: a way to transform relationships, share stories, create traditions, and build happier and richer lives. But, with today’s expectations, we know finding the mealtime win can be difficult. We’re here to help bridge that gap between the ideal mealtime and the realities of today. We do this through our distinctive, high-quality kitchen tools, parties that show you how to make delicious, timesaving recipes, and the opportunity to join our supportive international community of more than 50,000 consultants.

Pampered Chef is committed to providing a workplace where coworkers can do their best work, whether at home or in our Addison office location. This role will have the opportunity to work collaboratively, both in our Addison office and virtually, with leaders, and cross-functional partners to measure, test, learn, and improve our customers’ mealtime journey.

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Technology we use

  • Engineering
  • Product
    • AWS (Amazon Web Services)Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • BootstrapLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • MemcachedDatabases
    • MongoDBDatabases
    • OracleDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Monday.comManagement

Location

Addison in a village located in the Chicago Metropolitan Area in DuPage County. Pampered Chef is Addison's largest private employer and has had a great relationship with the Village for decades! The village is known for it's great restaurants, adventurous recreational activities, and amazing people.

An Insider's view of Pampered Chef

How would you describe the company’s work-life balance?

With the flexible PTO policy I have found it very easy to find a great work life balance. I understand the parts of the year that I will be busy so I plan my vacations around that. I appreciate that they trust me to get my work done and I can still find time for the things I am passionate about outside of work!

Colin Kilgallon

Lead Recruiter

What are Pampered Chef Perks + Benefits

Culture
Partners with Nonprofits
Pampered Chef hosts Help Whip Cancer fundraisers with the American Cancer Society and is a proud partner with Feeding America's Round-Up from the Heart Program raising more than $26 million since 1991
Friends outside of work
Eat lunch together
Intracompany committees
Our FUN Committee plans monthly events from game nights, happy hours, Halloween contests, and summer BBQs.
Daily sync
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker, and 4 weeks of leave for the secondary caretaker.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Happy Hours
Parking
Professional Development Benefits
Lunch and learns
Pampered Chef hosts occasional Lunch and Learns for employees.
Promote from within
Customized development tracks

Additional Perks + Benefits

Each and every coworker makes a difference every day by asking tough questions, finding the answers, and then making it happen—our entrepreneurial employees are the key to our success! Pampered Chef is big enough to implement cutting-edge technology, and small enough for all ideas to be heard and challenged.
We are a learning focused environment—we want you to learn from us, and we expect to learn from you and what you’re passionate about! We even provide training and development for added brainpower.

We collaborate every day in a high-tech space with writable walls, open collaboration zones, quiet “I need to contemplate” zones, and fun zones with ping pong, basketball, and bags, of course. No boring cubicle farms here!

We are concerned about your physical and financial well-being and offer BC/BS PPO or HMO health plans, dental, disability, matched 401K, life insurance, on-site fitness center, comfy chairs, on-site cafeteria, and dry cleaning valet service.

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