Purpose of the Role:

The Operations Excellence Manager is responsible for leading continuous improvement projects and driving problem-solving culture in our high-performing Distribution Center.

 Key Responsibilities:

• Identify and implement process improvements across the Operations team (Distribution Center, Facilities, Inventory, Safety, Security)
• Lead A3 problem-solving efforts to help Operations achieve annual KPI targets
• Extend the continuous improvement and problem-solving culture throughout the Operations team
• Responsible for long term DC capacity planning to support company strategy
• Represent the Operations perspective in strategic discussions, in projects as a subject matter expert, and throughout the company
• Designs process improvements to continually maximize Operations efficiency, safety, productivity and accuracy. Develop concepts and ROI and presents justification to senior management.
• Researches current methodologies to improve supply chain, distribution and warehousing strategies
• Makes recommendations to set service/performance levels and tracks project results against projections
• Directly manage Operations projects of all sizes and complexity
• Support annual integrated Operations planning (strategy, budget, KPI targets, projects), coordinating with Supply Chain, Technology, and other departments for dependencies

Competencies for Success:

• Cultivates Innovation
• Decision Quality
• Financial Acumen
• Situational Adaptability 

Measures of Success:

• Distribution Center Cost/Carton
• Perfect Order Index – Distribution
• Safety TRIR

Education & Experience:

• 8+ years Operations experience in a high-volume distribution environment
• BS in Industrial Engineering, BA in Business or related field. MS or MBA preferred.
• Strong analytical and project management skills required
• Focus on a great customer experience
• Strong leadership skills and a desire to develop talent across a team
• Team player who builds solid relationships across departments required
• Excellent written and verbal communication skills, including presentation skills required

About Pampered Chef:
Established in 1980 by Doris Christopher, Pampered Chef is a global marketing enterprise and a proud Berkshire Hathaway company since 2002. We develop a multi-purpose, high-quality and unique kitchen product line that includes time-saving kitchen tools, cookware, cutlery, stoneware, and pantry products serving millions of customers around the world. We support a large network of independent consultants with their direct sales efforts in addition to our corporate ecommerce business.

We celebrate the power that mealtimes have to become something more: a way to transform relationships, share stories, create traditions, and build happier and richer lives. But, with today’s expectations, we know finding the mealtime win can be difficult. We’re here to help bridge that gap between the ideal mealtime and the realities of today. We do this through our distinctive, high-quality kitchen tools, parties that show you how to make delicious, timesaving recipes, and the opportunity to join our supportive international community of more than 50,000 consultants.

Pampered Chef is committed to providing a workplace where coworkers can do their best work, whether at home or in our Addison office location. This role will have the opportunity to work collaboratively, both in our Addison office and virtually, with leaders, and cross-functional partners to measure, test, learn, and improve our customers’ mealtime journey.