Say hello to ezza nails. We are a new, quickly-growing company completely transforming the nail industry in Chicago (and before long, the nation!). We’re passionate about building a nail business that empowers women on BOTH sides of the manicure table by offering better wages and career advancement opportunities to our nail squad and a better nail experience for modern professionals.

We are looking for a Manager of People & Operations to lead our downtown location and support our squad in providing ezzalent experiences. Our Manager of People & Operations will be a critical part of growing ezza in Chicago and should be looking for an entrepreneurial challenge as we build a tough as nails brand in beauty!

Compensation: Competitive salary + benefits

Key Responsibilities include:

• Squad Management: Support a team of 20-25 nail specialists and front desk squadmates; Engage in regular performance development conversations with all direct reports; Oversee all in-person final interviews and onboarding of new hires; Foster a supportive, powerfully positive squad environment focused on ezzalence

• Operations Management: Directly oversee all daily operations of the location; Welcome guests and ensure all customers receive an excellent experience; Manage inventory, cleaning, retail, scheduling, key data, and facilities; Answer phones and coordinate guest appointments; Manage all guest relationships and communication with the support of corporate Guest Services team;

• Business Leadership: Drive appointment + membership sales; Problem solve with a smile and flexibly contribute toward ezza’s overall business goals; Analyze and reflect on data in order to constantly improve effectiveness

Qualifications:

• Prior management experience and a commitment to servant leadership

• Reflective, results-driven approach to continuous improvement; Gives + receives feedback positively and effectively

• Ability to multitask and prioritize in a fast-paced, constantly-changing environment

• Self-motivated, organized, and great at time management

• Powerfully positive mindset and demonstrated success in a flexible, unstructured environment; Great at tackling challenging situations with a smile

• Extraordinary relationship-building and communication skills (including phone and email)

• Ezzalent customer service skills; Previous salon/retail experience is a plus, but not required

• Must be flexible to work opening and closing shifts, as well as weekends, based on need