At VillageMD, we are committed to helping patients achieve greater health by delivering the most effective, accessible and efficient healthcare in the world through partnership with primary care physicians. We're in a unique position to impact everyone in primary care from independent, family-owned practices to premier health systems. Our Population Health Operations team is central to our model of care and works hand in hand with primary care providers to change the local landscape of care delivery. As a Manager, Population Health Operations at our organization you will be a key partner implementing population health management capabilities across a network of primary care medical clinics.

In this role, you will oversee the performance of a specified group of providers under value based contracts. You will collaborate with VillageMD-Chicago teams and network practice staff to integrate analytic, ancillary and operations capabilities to manage patient populations against improvements in the ‘Quadruple Aim’ of healthcare: better outcomes, lower cost and an improved patient and clinician experience. This oversight will require you to design, monitor and continually improve processes and the team that supports our network providers in value based care, managing to cost and revenue targets. It is also expected that you drive engagement between patients and clinicians. As our organization continues to grow, so do the opportunities to develop your skills and gain exposure to different areas of our business and model of care.

What are some examples of initiatives you will be driving as a Manager, Population Health Operations at VillageMD?

• Collaborate with management and operations team members to develop strategic, operational, and technological solutions for improving quality, while reducing the cost, of care delivered
• Build strong, credible working relationships with physicians and their staff to develop a partnership centered on driving meaningful change in care delivery
• Ensure successful practice performance under value based contracts
• Run operational policies and procedures related to VillageMD-Chicago market operations and services for network practices

What will make you successful here?

• A consistent track record of leadership including the ability to achieve results with and through others
• A talent for balancing critical thinking with hands-on execution
• A desire to be accountable for owning problems, with a strong results-orientation
• Excellent presentation, interpersonal and relationship-building skills
• Finesse in partnering with physicians on change management initiatives
• The knowledge to validate data directly tied to population health and value-based care

What you might do in your first year:

• Develop a workflow to enable annual care delivery in primary care with an emphasis on identifying and supporting patients’ unmet needs
• Collaborate with provider partners to design and implement technologies to support clinical documentation to improve accuracy in diagnosis selection
• Analyze practice panel data to identify quality measure improvement opportunities to drive strong performance under value based contracts
• Design patient engagement strategy around chronic condition prevalence to support providers in delivering high quality care at a lower total cost
• Facilitate evolving provider and practice staff education across core VillageMD model workstreams

The following experience is relevant to us:

• Bachelor’s Degree in business, healthcare administration or a relevant field required
• Minimum of 8 years of management experience in the healthcare industry, preferably with exposure to healthcare consulting or start-up environment
• Past experience with Population Management and Value-Based Care operations
• Validated ability to implement data into practice; respond to analytical insights with strategies and solutions that impact the provision of care; evidence-based decision-making skills
• Direct experience working with physicians including the ability to use data to influence physician behavior
• Prior experience handling a P&L or accountability for a large-scale project, initiative or department
• Proficiency with Microsoft Excel, PowerPoint, and Word required
• Experience with Electronic Medical Records (EMR) and work with healthcare data and reporting is strongly preferred

We are an equal opportunity employer and value diversity at VillageMD. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.