The Role

The Fusion Professional Services team is comprised of different Practices led by Professional Services Directors. Each Practice serves a different segment of our new and existing client base by providing implementation services, expansion services, advisory and managed services. Fusion is also developing a partner network which will drive the sale of software as well as deepen our Professional Services bench

The Manager of PS Operations will partner with Practice leaders across all PS Practices and all incoming PS pipeline channels to ensure that Fusion has the right resources at the right time to deliver on our incoming and existing PS engagements.

Fusion's Manager of Professional Services Operations will work closely with and report directly to our COO. Specific responsibilities include:

• Lead and modernize resource management to meet the capacity needed for each Practice.
• Assist in sourcing and assessing partners and contractors to extend our bench.
• Assist in the coordination of bootcamps for new staff and partners.
• Manage the team responsible for quality statement of work creation, managing project bookings and skills matrices.
• Manage/coordinate programs and initiatives in a collaborative manner across the Practices and ensure staff and external stakeholders are appropriately consulted and engaged.
• Standardize centralized scheduling and skills matrix best practices, tracking and measurement.
• Have a passion for process engineering and optimization, process documentation, and process training, as well as streamlining/automating functions which reduce administrative burden to the organization (e.g. self-serve scheduling).
• Partner with Customer Success and Support to link project NPS tracking with other NPS data on clients.
• Collaborate with peers in the Finance, Sales, Sales Operations, and Customer Success organization in various matters including budgeting, forecasting, and scoping.

Knowledge, Skills, and Abilities

• Bachelor's degree from 4 year university.
• 3-5 years' experience working in a consulting or professional services capacity. Experience in operations and/or at a growing SaaS company is a plus.
• Experience working with PSA or with Salesforce.com application is a plus.
• Advance knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Self-motivated, capable of working independently without supervision, proficient at solving problems as well as proactively recommending and implementing improvements or solutions.
• Excellent organizational skills, with the ability to identify priorities, juggle multiple activities, adhere to timelines/meet deadlines, and change course quickly as needed.
• Excellent communication skills at all levels (people, correspondence, phone, e-mail, etc.)
• Professional at all times, with strong interpersonal skills, capable of maintaining effective working relationships with customers, vendors, employees and management through use of tact, diplomacy, good judgment, responsiveness and follow-through.
• Proven ability to effectively lead/manage projects, make timely decisions, delegating tasks to peers and others within Fusion as appropriate.
• Strong attention to detail.

Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment