VillageMD
Chicago, IL

Manager, Provider Experience at VillageMD

| Chicago
Sorry, this job was removed at 11:15 a.m. (CST) on Friday, May 31, 2019
Find out who's hiring in Chicago.
See all Operations jobs in Chicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

At VillageMD, we are committed to helping patients achieve greater health by delivering the most effective, accessible and efficient healthcare in the world through partnership with primary care physicians. We're in a unique position to impact everyone in primary care from independent, family-owned practices to world-class health systems. As part of achieving this goal, the Manager of Provider Experience will be responsible for a market of neighborhood clinics and will help us drive performance across our quality, coding, and scribe programs. 

Integral to our Product Development team, the Manager of Provider Experience will be based at our HQ in Chicago and will bring a population health operations background, along with data analytics, coding and vendor management expertise. The role is integral to driving best in class performance and providing operational support in new VillageMD markets.

What are some examples of responsibilities you will hold as Manager of Provider Experience at VillageMD?

  • Oversee value-based care operations, especially coding and care operations for an assigned market
  • Develop and maintain workstreams across dedicated team of resources to meet organizational goals
  • Provide day to day operational and analytical support for market of providers
  • Conduct quality review to ensure performance targets met and maintained
  • Function as an expert in clinical coding, quality and chart documentation
  • Management of key vendor relationship
  • Coach, facilitate, mentor and participate in the work of the team
  • Ensure compliance with established coding guidelines, third party reimbursement policies, regulations and accreditation guidelines

What will make you successful here?

  • You have a propensity for personal production and are a self-starter
  • You have a track record of results associated with your direct participation
  • You have a passion for being hands-on in problem-solving and execution
  • You have a strong work ethic that lends to building successful relationships with providers
  • You are accomplished at distilling complex, technical information to providers at an operational level to effect change
  • You have managed matrixed relationships and service line performance to P&L owners
  • Experience performing under pressure with a strong sense of urgency, attention to detail, and a commitment to doing what you say you will do
  • A low ego and humility; an ability to gain trust through good communication and doing what you say you will do

What you might do in your first year:

  • Leverage analytics to share key insights on prioritization, performance and monitoring
  • Set performance targets and address needed improvement with vendor, team members and providers as needed
  • Develop plans and materials that support the educational and training needs of the medical practice by collaborating with internal departments
  • Work with market operators to suggest best practices for operationalizing coding, quality and care workflows
  • Conduct individual and group education sessions on proper coding and documentation workflow management
  • Develop and maintain provider specific coding and documentation rules

What you bring to VillageMD:

  • Bachelor's degree is required
  • 5+ years of project management and operations experience within the Healthcare industry
  • Leadership experience; including vendor management and management of a cross-functional team
  • Proven analytical and operational acumen with the ability to leverage large data sets to formulate operational strategies
  • Experience with partnering and building relationships with providers and executive level leadership to drive transformation and change management initiatives
  • Strong risk adjustment coding and clinical quality knowledge
  • Ability to distill CMS regulation updates and operationalize to reach company goals
  • You have a keen focus on results, and can navigate within ambiguity while maintaining a high-level of humility

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

We are in the heart of downtown Chicago - accessible to all trains and plenty of food/drink options nearby!

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
Previous
Next

What are VillageMD Perks + Benefits

VillageMD Benefits Overview

We offer competitive bonus, great benefits, generous PTO, strong parental leave policy, and 401k with a match. We are conveniently located near Metra and L trains, and offer commuter benefits. We offer schedule flexibility and work from home options. And, last but certainly not least: loads of snacks and fresh ground whole bean coffee!

Culture
Volunteer in local community
Partners with Nonprofits
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Customized development tracks

An Insider's view of VillageMD

What's the biggest problem your team is solving?

Aggregating disparate sets into one consumable interface is difficult. We constantly think about how to solve it faster and better while keeping it flexible and scalable.

Mario

Principal Software Engineer

What makes someone successful on your team?

It’s an individual’s willingness to get into the details, fully understand the current path to delivery, and think critically about the problems that face primary providers today that will make them successful at VillageMD.

Dave

Director, Product Development

What’s the vibe like in the office?

The office vibe is centered on holding our work to high standards while maintaining an environment focused on fun and collaboration. My coworkers and I will often be working on completely unrelated projects, but when we hit a roadblock we step back and ask each other for feedback and help. That’s usually when we find the best solutions.

Emily

Healthcare Informatics Analyst

VillageMD Careers in Chicago
20

All Jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Operations
Tap to close

Vice President, Total Rewards

VillageMD
Chicago
1 day ago
+36
We are looking for a VP, Total Rewards to join us in our mission. In this new role, you will partner with our Chief Talent Officer to provide strategic design and direction, execution and ongoing management of VillageMD’s total rewards programs. As an integral member of our Talent leadership team, the Vice President, Total Rewards will have a focus on constant innovation to ensure that our benefit and compensation programs remain competitive, sustainable, scalable, and positively impact the short- and long-term performance of the organization. You’ll develop compensation and benefits programs and ensure they are engaging and retaining employees in alignment with the company’s business goals.

Payroll Staff Accountant

VillageMD
Chicago
4 days ago
+36
As an integral member of the VillageMD Finance team, you will partner with our Payroll Manager to help support processing payroll for our rapidly growing workforce. VillageMD has seen its employee base grow from 300 to 1,000 employees in 2 years, which has propelled our need for additional payroll support. As a growing company we are seeking a Payroll Staff Accountant that seeks to innovate and improve payroll processes and operations. 

Senior Manager, Corporate FP&A

VillageMD
Chicago
4 days ago
+36
As an integral member of the VillageMD Finance team, you will work directly with the Senior Director of FP&A, the CFO, Market Finance, and Operational Leadership to ensure alignment with organizational goals. This individual will be responsible for consolidated reporting, the annual budget and quarterly forecasting process, and serving as the finance lead for various functional owners.

Staff Accountant

VillageMD
Chicago
4 days ago
+36
As an integral member of the VillageMD Accounting team, you will partner with our Accounting Manager to close our books and provide support to our key customers in Finance and Operations. In this role, you will experience a broad exposure to many areas within VillageMD and the opportunity to learn in grow in a fast paced and explosively growing entity. 

Security DevOps Engineer (Chicago or Remote)

VillageMD
Chicago
1 week ago
+36
Lead the design, architecture and implementation of the systems, software, networks and services required to operate VillageMD products. Identify and exploit efficiencies in operational engineering through automation. Implement security controls that support compliance with ISO 27001 security requirements. Practice sustainable incident response, root cause analysis and blameless postmortems. Automate IAM user provisioning. Implement a certificate management tool. Build out new networks and infrastructure (VPCs, subnets, common SGs) using Terraform.

Director, EMR

VillageMD
Chicago
1 week ago
+36
The Director of EMR at VillageMD own our end users’ success in leveraging the EMR to drive outcomes. They lead a team of managers and analysts in organizing and delivering an optimized experience and performance in the EMR. They function as a subject-matter expert in translating organizational goals and strategies into real-world, well-adopted EMR workflows and content. They collaborate closely with the business to identify and solve operational challenges, design efficient team structures, and oversee a national strategy for EMR technology.

Director, Practice & Supply Chain Operations

VillageMD
Chicago
2 weeks ago
+36
In this role, you’ll be accountable for designing and executing a supply chain strategy while also supporting practice operation integrations. You will support the Vice President, Practice Management & Support Services in building and delivering the required supply chain infrastructure, including the necessary tools and technology, to successfully launch Village Medical clinics and serve as a stand-alone offering to our independent provider partners.

Voice Engineer

VillageMD
Chicago
2 weeks ago
+36
Improve and maintain existing voice systems and assist in new system implementation on as needed basis Monitor the communications systems environment and be highly responsive with taking corrective actions to minimize outages. Assist with keeping accurate records of all topology, maintenance, inventory, and security measures associated with the company’s voice and contact center infrastructure.

Director, Market Entry

VillageMD
Chicago
2 weeks ago
+36
Integral to our Village Medical team, the Director of Market Entry will handle a wide variety of projects to support and improve the organization’s physical aesthetic. As our organization continues to grow, this role offers the opportunity to explore specialty areas such as vendor relations, real estate, or business development depending on your interests. As a new member of our team, you’ll initially be responsible for optimizing clinic launches across multiple markets. 

Care Coordinator

VillageMD
Chicago
2 weeks ago
+36
Actively engage and collaborate with PCP’s and office staff in identifying high-risk patients. Engage with patients in the primary care setting to introduce and engage them in the VillageMD care management model. Manage a caseload of lower acuity patients and support those patients in working toward their healthcare goals Employ motivational interviewing skills to elicit optimal member engagement/outcome. Identify patients with Gaps in Care and work with practice staff and care management team to effectively close gaps. Identify and support practice needs for structured on-site Care Coordination presence in alignment with program models.

DevOps Engineer (Chicago or Remote)

VillageMD
Chicago
2 weeks ago
+36
As a Cloud Engineer, you will build software that operates the modern and scalable infrastructure at VillageMD. You’ll design and implement systems and software that deals with federally protected health information, systems which much be continuously available for our patients, clinical operators and doctors.

Network Contract Manager

VillageMD
Chicago
3 weeks ago
+36
Identify gaps in network composition and negotiate contracts with Specialty Providers, Hospitals, Ambulatory Surgery Centers, Skilled Nursing Facilities, other Ancillary Providers. Own the end to end contracting process including, but not limited to, using available technology to create contracts, negotiate financial and other business and legal terms, and implement final contract. Develop optimal negotiation strategies and action steps to yield desired outcome. Develop incentive-based payment models, as appropriate, to improve quality and efficiency. Conduct frequent in-person focus visits with providers. Design and implement programs that build/nurture positive relationships between VillageMD, the health plan, providers and practice managers; serve as primary liaison between providers and VillageMD or health plans to resolve questions and issues as they arise. Implement training and development of providers through education programs to ensure compliance with VillageMD and health plan policies and procedures.

REMOTE Full Stack Software Engineer - Healthcare Applications

VillageMD
Chicago
3 weeks ago
+36
Full Stack Engineers at VillageMD develop software to enable our team to write analytics and craft workflows that improve clinical outcomes. We're in a unique position to impact everyone in primary care from independent, family-owned practices to premier health systems. We aggregate, process, and deliver rich datasets to improve the effectiveness of primary care for our doctors and patients.

Principal Software Engineer

VillageMD
Chicago
3 weeks ago
+36
As a Principal Engineer, you will be responsible for the architecture of our workflow and engagement platform that is changing the way clinicians engage with patients. This role requires a strong competency in both backend and frontend designs and implementations using custom and native API’s as well as Javascript and related technologies on the Salesforce platform. Principal Engineers provide technical leadership, have a passion for learning and tinkering with new tech, and a strong desire to coach others.

IT Asset Manager

VillageMD
Chicago
3 weeks ago
+36
Design and execute asset management policies and procedures. Develop asset control processes to monitor accountability identification, maintenance, location and contracts. Implement tools and controls to discover, manage and maintain asset information.

Enterprise Data Architect

VillageMD
Chicago
3 weeks ago
+36
Enterprise Data Architects at VillageMD design relational, schemaless, and graph based data models to enhance our organizational capability to make great products. We're in a unique position to impact everyone in primary care from independent, family owned practices to world class health systems. We aggregate, process, and make accessible rich datasets to improve the effectiveness of primary care for our doctors and patients. 

Full Stack Software Engineer

VillageMD
Chicago
3 weeks ago
+36
Built and implemented a windows agent that synchronizes data over a distributed network. Built an event sourcing engine using Kafka that triggers automated workflows and user alerts. Built an event processing pipeline that creates micro batches to load into our data platform.

Information Architect

VillageMD
Chicago
3 weeks ago
+36
information Architects at VillageMD build distributed components, pipelines, and tools that enable our organization to make analytical, data-driven decisions. We're in a unique position to impact everyone in primary care from independent, family-owned practices to world-class health systems. We aggregate, process, and deliver rich datasets to improve the effectiveness of primary care for our doctors and patients.

Director, Physician Network Development

VillageMD
Chicago
3 weeks ago
+36
As an integral member of the VillageMD Business Development team, the Director of Physician Network Development will be responsible for selling VillageMD’s solution and model to independent practicing primary care physicians, in our VMD Chicago market. This individual will drive recruitment of local independent physicians and practices into the VillageMD network and will be responsible for developing and managing physician partnerships from initiation through close to implementation.

Data Engineer

VillageMD
Chicago
3 weeks ago
+36
Data Engineers at VillageMD build distributed components, pipelines, and tools that enable our organization to make analytical, data-driven decisions. We're in a unique position to impact everyone in primary care from independent, family-owned practices to world-class health systems. We aggregate, process, and deliver rich datasets to improve the effectiveness of primary care for our doctors and patients.