Manager Retail Store Operations

| Chicago
Home Chef is building new ways to provide meal solutions that meet a wide variety of customer needs, and shipping locations both online and in store. Our team is a unique mix of creators, chefs, entrepreneurs, and trailblazers and we’re growing quickly. Our customer-first mentality, combined with a zest for supporting our peers, helped us bring home Built in Chicago’s Startup of the Year Moxie award in 2017. If you’re ready to be part of the action, we’re ready to connect with you. There are no limits to where we can go together.
As the COVID-19 situation continues to escalate in the US and around the world, we are committed to keeping our teams and their families as our greatest priority. To that end, we are making some adjustments to the way we will be doing business in the upcoming weeks.
We are taking all the necessary precautions to keep our employees and customers safe, and would love to have you on our team as we can continue to serve our communities.
Summary of Responsibilities: 
The purpose of this role is to oversee Home Chef’s presence in 2000+ Kroger stores, ensuring effective execution at a store level and strong relationships with division-level Kroger counterparts.
This role will oversee three primary groups of relationships for the retail team: (1) 21 division merchandisers representing each of the major geographic units of Kroger, (2) retail operations/e-commerce managers overseeing pickup/delivery operations, (3) field teams for Empire Marketing Strategies, a broker supporting in-store operations. Additional partnerships including Kroger’s General Office and additional business partnerships (e.g, planogram mapping teams, Murray’s Cheese, Field Agent) may be added over time. Overall success in this role will be measured by effective execution at a store level and strong relationships with key business partners representing Home Chef on the ground level at Kroger stores.
Successful candidates will be strong relationship builders, detail oriented, and able to understand complex operational processes but convey them in simple terms. This role will have 2-3 associate-level direct reports who will be responsible for detailed coordination with business partners and execution of various initiatives.

Detailed Responsibilities:

  • Responsibility Area: Division coordination
  • Develop division communications for Home Chef-led initiatives (e.g, new product rollouts); prepare “sell sheets” or other communication materials needed for rollout
  • Coordinate with General Office to align on communication channels for messaging from Home Chef teamServe as 1st path of escalation for inbound division concerns; connect regularly with division merchandisers to build relationships and ensure that Kroger divisions understand how best to execute Home Chef programs
  • Evaluate communication channels & processes and inbound feedback to identify ways to continuously improve Home Chef’s relationship with Kroger stores
  • Responsibility Area: In-store execution
  • Manage Home Chef’s relationship with Empire field teams to ensure that product is set up effectively at stores
  • Conduct enterprise audits of in-store execution, identify priority areas of execution improvement (e.g, signage, merchandising), and ensure that improvements are executed
  • Test & learn on various merchandising configurations and placements in the store to increase revenue on Home Chef products
  • Manage team member supporting item setup to ensure that Home Chef items are properly configured in Kroger systems
  • Responsibility Area: Pickup/delivery
  • Develop & maintain dashboards of pickup/delivery fill ratesIdentify potential root causes of low pickup/delivery fill rates; work with Kroger’s retail operations and Home Chef’s forecasting teams on potential solutions
  • Test & learn on best approaches to maintain high fill rates without increasing shrink levels
  • Oversee team member executing on pickup/delivery item setup; ensure quality control of item setup to ensure that product offering online matching the offering in store
  • Responsibility Area: Planogram development/space management
  • Develop execution planograms for Home Chef space based on various configurations of potential product offerings and merchandising models; identify best way to communicate to Kroger stores
  • Support Home Chef’s role in Kroger’s KOMPASS process to map and align overall deli departments to planograms
  • Coordinate with category managers to migrate Home Chef products into other areas of the deli as required, based on results of Kroger category review process
  • This position will require 25-50% travel once COVID-19 travel restrictions are lifted.

Qualifications: The requirements listed below are representative of the knowledge, skill, ability and/or other characteristics needed for this role. Reasonable accommodations may be made to enable individuals with disabilities.

  • 2+ years of experience; leadership experience preferred
  • Strong relationship builder -- able to build and maintain enthusiasm for Home Chef; someone who can be “face of the company” to partners who represent Home Chef in stores
  • Detail-oriented, able to understand nuances of detailed processes
  • Works efficiently -- able to identify systems & processes to collect information across thousands of store with constrained bandwidth; works hard but also works smart
  • Retail experience or strong process background preferredMS Office (Excel, Powerpoint), Google Suite (Sheets, Slides) basic proficiency
  • Completion of 4-year degree

Perks/Benefits:
- Comprehensive Medical, Dental, and Vision Insurance – benefits start the 1st day of the month following your start date 
- Company paid Life Insurance, Short Term Disability and Long Term Disability
- 401k Employer match - 50% on the $1, up to 6% of the employee's earnings 
- We offer flexible spending accounts (FSA) for qualified Medical, Dependent Care, Parking, or Transit expenses
- Flexible paid time off (PTO) policy, plus sick days 
- Generous Parental Leave 
- Great Work/Life Balance – We value and support each individual team member
- Quarterly company-wide “Town Hall” meetings 
- Ongoing professional development opportunities by level and function
- Your choice of Windows or Mac laptop, plus an extra screen 
- Onsite gym 
- Weekly Fooda credit
- Newly renovated office in the historic Old Main Post Office which is located close to multiple Metra and CTA options
- Employee discounts through Perkspot
- Discounts on Home Chef meal kits and at Kroger stores
- Casual dress in a fun, friendly and collaborative work environment
Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!
Home Chef is an equal opportunity employer.
To view the California Applicant Notice click here

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • OptimizelyAnalytics
    • IllustratorDesign
    • SketchDesign
    • AsanaManagement
    • TrelloManagement

Location

Located in the iconic Old Chicago Post Office. The office is easy to get to by various train and bus stops being close by. https://post433.com/

An Insider's view of Home Chef

What’s the vibe like in the office?

Home Chef is all about building relationships and getting to know team members on a personal level. Our new office was designed with the idea of being at “home” in mind. There are lounge chairs and collaborative spaces where we are constantly meeting with co workers from different teams to brainstorm and ideate!

Mel Rocha Cheng

Retail Brand Manager

How do you collaborate with other teams in the company?

Being on the New Product Development team, we are very fortunate in the fact we get to interact with almost every team at Home Chef! In my role specifically, I have the chance to utilize my interest and core skill set in consumer and data insights to help inform our cross-functional teams of different lanes of innovations we can take next!

Scott Milling

Senior Insights Analyst, New Product Development

What are some things you learned at the company?

One of the greatest lessons I’ve learned here at Home Chef is what it means to have great leadership. 2020 has been one of the most chaotic years I’ve ever experienced in Operations but having a management team that cares about getting the job done AND ensuring the teams well-being has been such an amazing learning experience!

Jamie Marshall

Special Projects Manager, Operations

What unique initiatives do you have that encourage innovation?

We do a great job weaving innovative thinking into our day-to-day and make it a priority so much that we have “curiosity” as one of the core values for the company. The tech team holds regular brainstorming and competitor tear-down sessions and day-long “hackathons” where we’ll focus on solving a specific problem or building a certain product.

Katie Bevier

CTO

How does the company support your career growth?

Home Chef is constantly growing and moving forward so things never get boring or stagnant. There are plenty of opportunities to grow professionally and to move forward within the company because we are empowered to speak up and to contribute.

Nigel Palmer

Executive Chef

What are Home Chef Perks + Benefits

Culture
Volunteer in local community
We offer volunteer days at The Greater Chicago Food Depository. Our Employee Resource Groups are actively engaged in volunteer events throughout the year.
Partners with Nonprofits
Home Chef has partnerships with The Greater Chicago Food Depository and Feeding America.
Friends outside of work
Eat lunch together
Intracompany committees
HC Connect is our internal team who puts together social events and programs for our teams
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
CookOUT (LGBTQ+), Black ERG, Parents Group, Women's Group and Home Chef DEI Council
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
You know your schedule best!
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Home Chef hosts company outings Semi-annually.
Free Daily Meals
Weekly Fooda credit which equals to one company paid lunch per week .
Game Room
Our game room includes ping pong, board games and video games
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at team's discretion.
Parking
Recreational Clubs
Home Office Stipend for Remote Employees
We are currently offering $50 per month to all remote employees to help pay for home office expenses
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Home Chef hosts lunch and learn meetings once per quarter.
Promote from within
Paid industry certifications

Additional Perks + Benefits

We are always looking at new perks and benefits to offer to our employees.

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