Manager of Sales Operations at CityBase

| Chicago
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Manager of Sales Operations

Do you have an interest in helping local government reinvent their user experience? At, CityBase, we’re a fast-growing software company on the cutting-edge of technology, singularly focused on creating a platform and products for local governments.  We work with more than 100 government agencies, including 8 of the top 20 cities in the US, and utilities driving improved customer service, more efficient operations, and better data. In other words, we’re making govtech cool, and are looking for smart, self-starting people to help define that next generation. Our clients include the City of Chicago, where we’re bringing all payments online and vastly increasing in-person payments options; the City of San Francisco, where we’re improving the user experience of digital payments and automating much of the funding process; and the Consolidated City of Indianapolis and Marion County, where we have evolved the City-County website,, into a digital city hall.  We are also working with several other top cities, such as the City-County of Denver, City of Austin, and New York City.

In support for our rapid growth, we are looking for a Manager of Sales Operations to partner with key leadership in running and in improving all aspects of our Sales Operations and Sales Enablement to ensure that CityBase continues to scale efficiently and effectively.  The position reports directly to the VP of Sales & Marketing and is located in our Corporate Headquarters in Chicago, IL.

This is an exciting opportunity to join a high-growth technology organization during prime growth mode.

Additional responsibilities include the following:

  • Track and manage the performance of the sales organization using dashboards and reports in SFDC and other tools available for performance measurement.  Use data to determine go-forward strategies for success and to influence behavior across the team.
  • Orchestrate and facilitate weekly forecast and pipeline reviews.  Drive forecast accuracy and predictability against bookings targets through improved sales process, system enhancements and total transparency with executive management.
  • Automate the tracking and decision-making capabilities relating to Pipeline development and account and territory management. 
  • Help refine and maintain sales territories and provide comprehensive analysis of territory alignment decisions.
  • Work cross-functionally with Marketing teams and with Sales Management to understand quarterly goals and plans to accomplish them.  Ensure that sales management is engaged appropriately in meetings tracking quarterly success with Marketing.
  • Support lead generation process in Pardot and SFDC by working collaboratively with Marketing and Business Development teams
  • Identify, develop and drive longer-term strategies and initiatives that will deliver rapid growth & superior execution.  
  • Proactively identify, resolve or seek assistance utilizing a collaborative approach to overcome challenges before escalation and drive new and innovative ideas into the business.
  • Lead the development, approval and implementation of our sales compensation plans including alignment with Finance.
  • Facilitate the annual planning and quota allocation process.
  • Deal Desk management, including contracts, pricing, non-standard deal evaluation and approval process.
  • Oversee and advance the Sales Enablement and Training strategy including sales kick-off, new employee on-boarding, and regular sales training.  The goal of these programs should be to enable current reps to access all available resources to close deals and to create a shorter time to value for newly hired reps.
  • Assist in all facets of sales planning, sales event planning and logistics, team meeting planning, and all other execution activities for sales kick-off, quarterly business reviews, new hire sales training and other ad hoc Sales Enablement and training events.
  • Work cross-functionally with Marketing, Customer Success, Finance and Services to ensure strong alignment with Sales in go-to-market strategy.


  • 3-5 years of experience in sales operations or equivalent function with significant exposure to sales teams. Bachelors’ Degree in Business Administration or related field preferred.
  • Experience using SFDC
  • Deep understanding of SaaS, subscription, and other revenue models.
  • Superior analytical and problem-solving skills.
  • Excellent oral & written communication and presentation skills.
  • Flexibility and ability to adjust on the fly to new demands.
  • A sense of urgency, assertiveness, and directness.
  • Experience building and leading teams
  • Previous experience working with cites, states, counties or utilities a plus!

At CityBase, we’ve created an inviting workspace that fosters a culture of collaboration, innovation, and excitement.  Some of the things our employees enjoy including:
Competitive wages

  • Generous benefits including Health, Dental, Vision, Life, Disability Insurance, & 401(k) program
  • Unlimited PTO
  • Flexible spending account, dependent flexible spending account, and a pre-tax commuter program
  • Health club dues reimbursement
  • Paid Parental leave
  • We offer a casual-dress workplace, complimentary food and drink, and “de-stress areas” complete with a pool table, a ping pong tables, casual seating and more

We’re looking for high-skilled, passionate people to help us do something daring, difficult, and incredibly rewarding.  If you’re ready to be inspired, solve problems, grow professionally, and unleash your talent…then apply today.  You’re what’s next.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • RubyLanguages
    • ElixirLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • AbstractDesign
    • InDesignDesign
    • VizzloDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • GraphCMSCMS
    • SalesforceCRM
    • PardotCRM
    • PardotEmail
    • Power AlmanacLead Gen
    • TwitterLead Gen
    • LinkedIn Campaign ManagerLead Gen
    • Google AdWordsLead Gen


A central downtown Chicago Loop location close to all major CTA lines, in a high-rise office with spectacular views of the city and Lake Michigan.

An Insider's view of CityBase

How does your team reward individual success?

We have an awesome rewards platform called Bonusly that allows us to give points to our peers for helping out with things like code reviews,  organizing office events or volunteering for a good cause. The cool thing is we can convert our points into things like Amazon and Chipotle gift cards. 


Director of Engineering

How do you collaborate with other teams in the company?

We believe in being accessible to one another: if you have a question or need help from the development, support, or hardware teams, you can always ask and expect their support. We have an easygoing vibe. People don't micro-manage. This atmosphere has allowed me to own my projects and to really grow.


Field Technician

How has your career grown since starting at the company?

It’s been a great opportunity to grow my career within a growing company. I started at CityBase as a manager and am now a director. I’ve learned new skills on the job while collaborating with every team in the organization. Working in a lean and growing team means that every role in the organization can make valuable contributions to our future.


Marketing Director

What is your vision for the company?

We make government easier for everyone. Offering a single platform that gives cities everything they need to deliver services. We give businesses and residents a single experience so they don't have to waste time context-switching. This also creates unique, emergent benefits, such as helping cities use data to deliver a more personalized service.


VP of Product

What are some social events your company does?

Before Covid, we would have an annual family picnic and a winter holiday party, as well as events such as Cinco de Mayo, LGBTQIA Pride Day, Saint Patrick’s Day, a Lollapalooza party, etc. Now that we are remote, we’ve had virtual scavenger hunts, trivia, book club, yoga and mindfulness classes, and other creative ways to keep connected to the team.


HR Manager

What are CityBase Perks + Benefits

CityBase Benefits Overview

At CityBase, we value benefits that offer flexibility and improve work-life balance. That includes flexible hours, more work-from-home options, and unlimited vacation time.

Volunteer in local community
Letters to Santa for local Chicago Public Schools students
Partners with Nonprofits
CityBase has partnered with Feeding America, Chicago Public Schools, iPaintMyMind....
Friends outside of work
Eat lunch together
Intracompany committees
We have a volunteer culture committee called Build the Base dedicated to planning events, parties and celebrations for CityBase.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Employer-paid disability insurance, both short-term and long-term.
Dental Benefits
Three tiers: base, medium, and high.
Vision Benefits
Health Insurance Benefits
Four generous medical plan options through BCBS, including an HSA in which the company contributes a portion.
Life Insurance
Employer-paid, with the option for staff to add additional coverage.
Wellness Programs
Monthly employer-paid stipend.
Onsite Gym
Team workouts
Virtual Yoga, and mindfulness (meditation).
Mental Health Benefits
Free counseling sessions, dedicated mental health awareness month, additional mental health resources provided by Human Resources upon request.
Retirement & Stock Options Benefits
Facilitated by Human Interest
Company Equity
CityBase offers stock options through its employee profit-sharing program, including vesting over a three-year period
Child Care & Parental Leave Benefits
Child Care Benefits
Dependent FSA that can go toward child-care expenses.
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. CityBase also provides 4 weeks of leave for the secondary caretaker. Not only for childbirth, but also for adoption and fostering
Flexible Work Schedule
CityBase provides employees with a flexible work schedule that includes remote and hybrid remote work, and flexible start and end times.
Remote Work Program
Our remote work program includes work from home full-time remote as well as a hybrid model of some days remote and some days in-office.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 months of family medical leave.
Company sponsored family events
CityBase sponsors family oriented events.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
CityBase offers pre-tax commuter benefits for all employees.
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Employees can contribute monthly towards parking expenses via our Flex commuter benefits.
Recreational Clubs
CityBase book club, Audiophile enthusiasts, interest-groups via Slack.
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
CityBase offers employees professional development opportunities, and software-focused conferences. We also offer compliance trainings to all staff.
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Paid parental leave, competitive pay & stock options, robust wellness programming throughout the year.

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