Manager, Service Desk

| Chicago

Being a Manager of Service Desk at iManage means…

You will join a world-class software organization as the leader of a high performing team of Service Desk Professionals. Our iManage IT team, with locations in Bangalore, Belfast, Chicago, Sunnyvale and the UK, provides both Infrastructure Support as well as technical application development and support to our Internal and External customers. As the Manager of our Service Desk, you will have the opportunity to help us grow our team, as well as execute many IT functions.

Our team’s mission is to ensure the successful operation of Information Technology; maintaining security, enabling efficiencies and supporting the internal staff with the tools required to develop, sell and support iManage products. You will demonstrate exemplary professionalism, and will draw upon your problem solving, critical thinking and technical skills to analyze, deploy and resolve IT related objectives and opportunities, develop best practice methods, and ensure success with a global IT team. You will report to the Head of Information Technology.

iM Responsible For…

  • Overseeing all technology operations (e.g. Network and Security) and evaluate them per established goals
  • Devising and establishing IT Policies and systems to support the implementation of strategies set up by upper management
  • Standardizing the services provided by the IT Service Desk and measuring the delivery across the organization
  • Analyzing the business requirements of all departments to determine their technology needs
  • Purchasing efficient and cost-effective technological equipment and software
  • Inspecting the use of technological equipment and software to ensure functionality and efficiency
  • Identifying the need for upgrades, configurations or new systems and report to upper management
  • Leading end user security initiatives to ensure compute devices are aligned to best practices and internal requirements
  • Coordinating and overseeing admins, technicians and provide guidance
  • Assisting in building relationships with vendors and creating cost-efficient contracts
  • Leading helpdesk efforts to ensure that the incidents and requests are prioritized and resolved accordingly
  • Occasionally travelling to iManage offices globally to support initiatives

iM Qualified Because I have…

  • A Bachelor’s degree in computer science or information technology related major required with 6 years’ experience
  • Experience in managing the day to day operation of a Service Desk with focus on end user standards, process improvement & scaling a team for a growing organization
  • Well-developed problem solving and critical thinking skills, with the ability to think creatively in a fast-paced environment
  • Strong verbal, written, and interpersonal communication skills with the ability to communicate technical information effectively
  • An ability to work effectively in a team environment with a demonstrated ability to build and maintain positive relationships and team objectives
  • Advanced knowledge of the Microsoft Windows Operating System, Windows networking, and Windows Server administration, configuration, and management including WAN / LAN / Wi-Fi / Switches / Security Devices and Firewall technologies
  • Senior level O365 expertise including ADFS & AzureAD
  • Prior experience with SCCM or other end user deployment technologies
  • Prior experience as an IT Supervisor / Manager with regional support staff
  • Knowledge of Networking Protocols / Security Systems
  • Experience in analysis, implementation and evaluation of IT systems and their specifications

About iManage

iManage combines artificial intelligence with content and email management to free, secure, and understand information. Over 3000 companies and 1 million users worldwide rely on our market-leading software to share and protect their most valuable data. Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. In exchange, we’ll make sure the work you do here is worth doing. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. It’s how we find meaning in everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.


Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularLibraries
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AngularFrameworks
    • KubernetesFrameworks
    • CassandraDatabases
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • Adobe CampaignLead Gen
    • MarketoLead Gen

Location

With headquarters in the West Loop of Chicago, we have offices in London, Belfast, India, and the Bay Area!

An Insider's view of iManage

How would you describe the company’s work-life balance?

When it comes to work-life balance, life comes first, and our company knows this. It's great that I can take the time I need off to enjoy the "life" side.

Dave

Business Development

What does your typical day look like?

I learn something new everyday and I love that! iManage rewards growth with continuous opportunity for advancement and learning. Everyday is a day to tackle new challenges. I get to solve the industries toughest problems by using the latest cloud technologies.

Jaritza

Cloud Support Engineer

How does the company support your career growth?

Employees are given the freedom to expand and define their role. Everyone has their personal brand, and you can actually see how each individual plays an important part in our continued growth.

Grace

Cloud Renewals Program Manager

What is your vision for the company?

Our mission is to create a workplace that enables our employees to thrive and be happy. An environment where they can be their best selves, to grow professionally and intellectually. You are able to learn and try new ways of doing things; for example leveraging the latest technologies and applying them to solve interesting problems for our clients.

Neil

CEO

What’s the vibe like in the office?

My favourite thing about working for iManage is the people. The atmosphere in the office is always welcoming and friendly. It makes it more enjoyable working with people who are at all different levels in their career. The office has a good balance between senior and junior employees, all of whom are committed and passionate about the work they do.

Nadine

Software Engineer in Test

What are iManage Perks + Benefits

iManage Benefits Overview

Compensation and Benefits:
We offer competitive salaries based on market data. Our benefits include Health/Vision/Dental/Life insurance, 401k matching, performance bonuses, flexible working environment, and generous PTO.

Company Culture:
We have a collaborative open floor plan, casual dress code, company outings and team activities, happy hours, and offer commuter benefits!

Opportunity to learn new skills:
We're working with the latest tech, and you have the opportunity to work with the best and brightest. We offer training & development, lunch and learns, and constantly invest in our people. We also support getting qualifications and networking.

And More...
- Centrally located offices just short walks from major transit stations!
- We are in rapid growth stages, expanding FAST with no plans to slow down soon!
- Free snacks, breakfast on M/F, drinks + beer/wine
- Game room + Ping Pong table

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
iManage's team fitness initiatives include group Triathlon/Marathon training, step challenges, and more!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
iManage offers pre-tax commuter benefits for all employees
Company Outings
Free Daily Meals
We provide free bagel breakfast on Monday, and Friday. Tuesday's we have Cereal or Oatmeal options. Wednesday's we offer healthy snacks in the afternoon! Thursday's are fresh fruit delivery days.
Game Room
iManage's game room is filled with Ping Pong, Foosball and many board games. Play at your own risk; The ping pong table gets COMPETITIVE!
Stocked Kitchen
Some Meals Provided
Breakfast provided a few days of the week! We also get healthy snack options delivered on Wednesdays.
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Every year we set aside a budget for each department to spend on further education and development opportunities. Continuous learning is core to who we are!
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Every year iManage nominates an "Employee of the Year" award; where the winner is awarded a stipend to spend on a trip of their choosing. Our most recent winner went to Hawaii all expenses paid!

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