GoHealth

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Manager, Telephony Operations

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The Telephony Operations Manager will lead our team of Telephony Engineers to provide strategic and technical services support for GoHealth’s telephony platform used by all of our inside sales departments. You are driven to stay ahead of the curve in conducting research on best practices and industry trends of contact center telephony technology and related topics. You will also lead all telephony related activities to partner with key stakeholders to identify contact center problems, assess their impact, formulate potential alternatives, and implement solutions. Candidates for this role can be based in our Chicago, IL or our Lindon, UT GoHealth locations

Responsibilities:

Lead, manage and mentor our team of Telephony Engineers that support our Five9 telephony solution that is utilized across our 3 US based contact centers
Act as a hands on manager that can both lead and when needed act as an individual contributor for all Engineering activities for our Five9 telephony solution
Serve as our technical subject matter expert for Five9 in leading our team through enhancements, technical support, and maintenance
Project management – ensure the timely delivery and completion of projects and maintain a high standard service level agreement
Represent the telephony department with new client / program requirements definition and implementation, best-practice recommendations and solutions
Oversee all telephony setup including call flow, routing, IVR, outbound dialer campaigns, SIP, etc. to support business requirements and optimize the customer experience
Ensure all IVR script and routing changes for the call center telephony are completed within SLAs

Skills and Experience:

Associate’s Degree, Bachelor’s Degree or applicable professional experience needed.
2+ years leading, managing and mentoring a team of telephony engineers
Strong working knowledge of scaling, upgrading, and troubleshooting call center systems: Five9 experience preferred, but Cisco (UCCE), Avaya or Genesys experience given strong consideration.
2+ years’ experience designing and implementing call flows, call routing, outbound campaigns, and IVR set up
Experience with telephony / data infrastructure as well as SIP, MPLS, VPN circuit, and VOIP.
Working knowledge of call center recording systems
Able to effectively plan and prioritize overall team workload and priorities to manage time effectively and accomplish assigned tasks on time

Benefits and Perks:

Open vacation policy
401k program with company match
Medical, dental, vision, and life insurance benefits
Flexible spending accounts
Commuter and transit benefits
Professional growth opportunities
Casual dress code
Generous employee referral bonuses
Happy hours, ping-pong tournaments, and more company-sponsored events
Subsidized gym memberships
GoHealth is an Equal Opportunity Employer

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Adarsh Patel

Senior Digital Marketing Manager

PIECING TOGETHER THE PUZZLE

Build up the experience to tackle industry challenges

Senior Digital Marketing Manager Adarsh Patel collaborates with colleagues to stitch together big-picture success through a high-altitude lens on marketing strategy. Pivotal to his current success was Patel’s first GoHealth role, which was tactical and execution oriented, which allowed him to gain an inside-out knowledge of the company and its customers. And through it all, Patel knows who he can turn to for support. “We are a strong believer that success is driven by empowerment,” Patel said. “My managers or leadership have always been available to coach and guide me on any initiatives.”

We are fortunate to have smart people across the marketing team, and allowing them to look at problems through a different lens is a big part of why we are successful.

Amanda Mordacq

Sales Strategy Manager

BEDROCK OF SUCCESS

Achieve goals while also prioritizing the team

Sales Strategy Manager Amanda Mordacq wants her team to be fulfilled through work that encourages development — and, with what Mordacq called “a ton of exciting enhancements to our technology” on the horizon, the chance to do so sound ample. To Mordacq, it’s important to know colleagues at a deeper level, pointing to daily team check-ins, “coffee walks” and events as ways her team strengthens its ties. “This contributes to a high level of comfort and confidence in one another and provides space for team members to be honest about their work and life goals, concerns and roadblocks,” she said.

My vision as a sales strategy manager is to empower my team to grow by providing them opportunities to lead initiatives that align with their professional goals.

Amanda Mordacq

Sales Strategy Manager

Nagini Indugula

VP of Product Management

CLARIFYING THE COMPLEX

Simplify a complicated-yet-crucial process

Shopping for health insurance is complicated. That’s why Nagini Indugula and her peers at GoHealth aim to demystify insurance plans and benefits with an easy-to-navigate marketplace. This mission to improve access to healthcare is what drew Indugula to the company, and it’s what her team strives toward accomplishing each day, whether that involves data analysis or automation. She said her team’s current projects will enable the company to optimize plan recommendations and personalize the shopping and enrollment experience.

One of my favorite things about GoHealth is the people I interact with on a day-to-day basis. Every conversation I have is so thoughtful and invigorating, and it really helps me stay motivated.

What are GoHealth Perks + Benefits

Culture

Volunteer in local community

Partners with nonprofits

Open door policy

OKR operational model

Team based strategic planning

Open office floor plan

Flexible work schedule

Remote work program

Diversity

Dedicated diversity and inclusion staff

Mandated unconscious bias training

Unconscious bias training is completed by all employees and key leaders.

Diversity manifesto

Diversity employee resource groups

At GoHealth you will find a very interactive Women@GoHealth, WomeninSales, Black Lives Matter ERGs to name a few. We continue to empower employees to create employee resource groups within

Hiring practices that promote diversity

From our gender neutralized job descriptions that encourage women and underrepresented groups to apply,to our interview practices, GoHealth strives to promote diversity when hiring.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability insurance

Dental insurance

Vision insurance

Health insurance

Life insurance

Pet insurance

Wellness programs

Mental health benefits

GoHealth provides all employees access to our Employee Assistance Program (EAP) which provides well being and financial assistance. Our open PTO policy is also available for mental health days.

Financial & Retirement

401(K)

401(K) matching

Employee stock purchase plan

We have recently become public and will allow employees to purchase stock during certain times.

Performance bonus

Charitable contribution matching

Child Care & Parental Leave Benefits

Generous parental leave

We provide 6 weeks of paid recovery time for new mom's and two weeks of bonding time to all new parents.

Family medical leave

Company sponsored family events

Pre-COVID 19, GoHealth sponsored children's day by celebrating GoHealth families.

Vacation & Time Off Benefits

Unlimited vacation policy

Generous PTO

Paid volunteer time

Our employees are encouraged to use our open PTO policy towards volunteering.

Paid holidays

Paid sick days

Employees can use our open PTO policy towards sick leave.

Office Perks

Commuter benefits

Company-sponsored outings

Free snacks and drinks

Company-sponsored happy hours

Pet friendly

Recreational clubs

We have runners groups, volleyball groups and other

Fitness stipend

Home-office stipend for remote employees

All GoHealth employees receive a work from home stipend to improve their WFH environment.

Professional Development Benefits

Job training & conferences

Lunch and learns

Promote from within

Mentorship program

Continuing education available during work hours

Access to LinkedIn Learning has been provided to all employees as part of their professional and personal growth.

Online course subscriptions available

Customized development tracks

Additional Perks + Benefits

In addition to virtual company wide sponsored Health & Wellness Initiatives, employee referral bonuses, open vacation policy, we offer a work from home stipend to all new employees. We know that this pandemic has been difficult and working from home is a change. Every new employee receives access to a Work From Hope stipend to purchase items that will make your work from home experience much more comfortable.

View full list of perks + benefits

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