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Manager - US Franchising

Are you ready to make an exciting next move in your career? Do you want to make a difference and not just make a living? Do you desire to have an impact on the future of Franchising in a world-class organization? If so, apply now as your first step towards joining one the most dynamic and innovative teams in the business today.

McDonald’s is the world’s leading global foodservice retailer with over 36,000 locations in over 100 countries. Our U.S. business includes:

  • Home office headquarters located in Chicago, IL
  • Ten field offices located across the country, supporting our employees, brand and more than 14,000 restaurants ran by McDonald's and our franchisees

At McDonald's, it's our mission to offer you dynamic careers for a variety of business functions including, but not limited to positions working in:

  • Operations
  • Finance
  • Franchising
  • Human Resources
  • Learning & Development
  • Marketing
  • Consumer Business Insights
  • Communications

We believe that a career here is an opportunity to be the best at what you do in a supportive environment where you are valued and respected. We are dedicated to building a committed workplace that rewards and recognizes you for your loyal contribution and supporting you by offering growth and advancement opportunities. We believe the best people in the world work right here.

Our U.S. Home Office has an exciting opportunity for you to excel as a Manager, U.S. Franchising on the U.S. Strategic Franchising team. You will support two of our 10 field offices, reporting to the Senior Director of Field Franchise Team. You should expect approximately 50% domestic travel. Field Office assignment is flexible, and will be influenced by your current residency.

The U.S. Franchising Strategy department’s primary purpose is to align the McDonald’s system to have the right franchisees in the right restaurants in order to improve:

  • Company and owner/operator profitability
  • Customer satisfaction
  • Sales

This occurs through three primary functions:

  • Executing the new term franchise process
  • Selecting & developing new franchisees
  • Executing strategic franchising plans

As part of this department, you will work closely with all disciplines across the company as well as with Senior Leadership acting as a trusted advisor, valued partner and strategic thinker for key franchising decisions.

Key customers include the following:

  • Field Vice Presidents
  • Operations Officers
  • Field Finance
  • Development
  • Legal
  • Owner/Operators
  • U.S. Franchising Strategy Staff

Operations

 

In addition to quickly developing a strong understanding of McDonald’s franchising policies and procedures, principal accountabilities are, but not restricted to:

Strategy

 

  • Planning and facilitating Quarterly Strategic and Monthly Execution Franchise Planning meetings with each Field Office.
  • Facilitating the development and ongoing execution of the Field Office long-term Franchising plans.
  • Providing input into the process for approving franchisees and documenting franchise transactions.
  • Providing franchising expertise and analysis to U.S. Franchising Strategy Vice President and Senior Director to guide decisions having franchising implications.
  • Working with Field Office to monitor owner/operators’ continued eligibility status throughout existing franchise term.

 

 

Consulting-Leveraging and Influencing Resources

 

 

  • Providing to Field Offices, education and guidance with regard to application and administration of Franchising principles, policies, and guidelines
  • Supporting the U.S. Franchising Strategy’s participation in addressing cross-functional U.S. business issues
  • Consulting to Field Office management on franchising issues and decisions
  • Supporting SBO process, from providing sellers package to post-SBO follow-up

 

 

Administration/Coordination

 

 

  • Coordinating with Rewrite Team on all changes of new term throughout the Zone
  • Supporting Rewrite Team in preparing Rewrite analysis, packages information and collaborates with partners/stakeholders in advance of meetings with Field Offices and Home office Leadership
  • Partnering with Business Review COE in Filed Office execution of Business Reviews
  • Working with Region/Field Service on tracking conditions (rewrite, SBO, Business Review)
  • Identifying and surfacing opportunities to improve processes
  • Coordinating Field Execution of Candidate Training with National Candidate Team and Field Office (Next Gen and Registered Applicant Program)

 

 

 

Basic Qualifications

 

  • High School Diploma or equivalent required
  • 5+ years of experience working with Franchised restaurant organization’s operations, franchising policies, or related area(s)
  • 5+ years’ experience leading, collaborating, influencing and working with multi-disciplined teams

 

 

Preferred Qualifications

 

 

  • BA/BS degree preferred
  • Understanding and knowledge of McDonald’s operations & franchising policies preferred
  • High level of strategic focus, perspective and tactical ability to deliver results
  • Proven written and verbal communication & interpersonal skills
  • Experience articulating and presenting issues and solutions
  • Strong organizational and presentation skills
  • Proficient in Microsoft Office suite

 

 

IndeedMCD
*LI-TS

 

 

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Technology we use

  • Engineering
  • Product
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • SwiftLanguages
    • CustomLanguages
    • jQuery UILibraries
    • ReactLibraries
    • CustomLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CustomFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • RedisDatabases
    • SQLiteDatabases
    • TeradataDatabases
    • CustomDatabases
    • CustomAnalytics
    • CustomDesign
    • Custom Management

Location

In the heart of the West Loop, a vibrant and rapidly growing tech neighborhood. Our new HQ is accessible by all forms of transportation.

An Insider's view of McDonald's Technology

What’s the vibe like in the office?

The entrepreneurial spirit at McDonald’s is noticeable at all levels. People inspire; people are nimble; people are team-driven; people are focused on evolving and improving. When you walk around the space, you can feel the energy that comes from collaboration and problem-solving. I am motivated to push myself every day.

Jen

Product Manager, Global Mobile App

What kinds of technical challenges do you and your team face?

We are providing insights and real time event data for decision making and marketing activation at a scale very few other companies can compare to. We are moving from a 1 to many CRM strategy to a 1 to 1 contextual and personalized experience for our customers and are watching our data drive the direction of feature development within McDonald’s.

Eric

Sr. Manager, Digital Analytics

What does career growth look like on your team?

Working at a company of this Global scale has stretched my skills like never before. The sheer number and variety of customers using the product I work on every day is both challenging and exhilarating; developing my skillset in a way that would be hard to match elsewhere

Jade

Sr. Product Manager, Kiosk

What's the biggest problem your team is solving?

McDonald’s has a few consistent challenges that we’re always solving for - scale and flexibility are critical. Every piece of technology that we build has to be scalable to 30,000+ restaurants! The second challenge is flexibility –we need to provide a consistent and reliable experience, and every restaurant is unique!

Whitney

Product Capabilities and Innovation

What are McDonald's Technology Perks + Benefits

Culture
Volunteer in local community
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental Benefits
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision Benefits
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health Insurance Benefits
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life Insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Onsite Gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Retirement & Stock Options Benefits
401(K) Matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Performance Bonus
Match charitable contributions
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave Benefits
Child Care Benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous Parental Leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Flexible Work Schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Family Medical Leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation & Time Off Benefits
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Sabbatical
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid Holidays
Paid Sick Days
McDonald's employees receive 100 hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Parking
McDonald's offers employees paid on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Continuing Education stipend
Paid industry certifications
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