Our vendors are at the heart of everything we do - and we need someone who knows what makes them tick.

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

Groupon Goods, the retail arm of our business, is a daily one-stop shop for brand-name essentials and unexpected, one-of-a-kind finds. For our merchants, this means massive exposure, smart promotion, and reliable fulfillment. For our customers, this means great deals on a variety of products ranging from electronics to clothing, home goods to beauty.

Working in Goods, you will join a retail-savvy team whose goal is to procure and provide customers with the products they want, when they want them. As a Manager of Vendor Operations and Compliance, you will lead and manage our Groupon Goods vendor-facing compliance team. Not only will you lead and develop a small team of direct reports, but you will also lead all forecasting, operational reports and scorecards, and vendor chargeback P&L procedures.

Responsibilities:

• Lead team responsible for handling 2k+ vendors to ensure success against Groupon’s success metrics

• Handle vendor chargeback and dispute resolution; provide monthly, quarterly, and yearly projections

• Run and maintain dashboards, reports, and scorecards the ensure the continued success of our vendors

• Handle all shipping & logistic SLA requests

• Lead monthly & quarterly vendor reviews

• Build organized compliance partnerships with team across the Goods organization including fulfillment, analytics, freight, merchandising, customer service, buying, and inventory management team

• Demonstrate a commitment to Groupon Leader Habits and Values to develop your team and set them up for success

Qualifications:

• Bachelor’s degree

• 3+ years experience in similar role; people management experience preferred

• You’re deeply analytical, and have a high comfort level with Microsoft Excel, SQL and Tableau

• You have a meticulous attention to detail and have delivered results while juggling multiple projects with a variety of stakeholders

• You have solid decision-making skills, customer-focused instincts, time-management skills and sound judgment

• You're adaptable and can think on your feet; when your team is faced with new challenges or tough situations, you help them face them head-on

• You get excited to problem-solve, collaborate and mediate complex issues

• You have experience presenting to groups and/or leaders as an advocate for a particular plan or course of action

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.