Managing Director, Healthcare & Life Sciences (Health Plan/ Dental)
At West Monroe, our people are our business.
We pride ourselves on bringing a different mindset to consulting—and that takes a different approach: highly collaborative, flexible, and tenacious.
Our people-first culture is core to our identity. It’s something we care about, and something we strive to enrich and preserve. No hierarchies. No siloes. No egos. Just smart ideas, unique perspectives, and the drive to make an impact for our clients.
We also know that the best outcomes for both our people and our clients result from including diverse perspectives at the table. That’s why inclusion & diversity is one of our core values.
Every day our clients rely on us to help them tackle their greatest challenges, by strategically deploying technology through a business-focused and industry-specific lens. We bring together both the right knowledge and the right approach, so that they can capitalize on opportunities and deliver real results. That takes the right team. And that’s where you come in.
Ready to thrive in the next step on your career journey?
West Monroe has an immediate opportunity for a Healthcare Managing Director to lead our New York City office healthcare practice. This roll will focus on building the firm’s healthcare presence in the New York City office and delivering business and technology consulting solutions with a focus on payer organizations throughout the East Coast. Working alongside our National Healthcare Practice Leaders, this role entails significant responsibility in developing new business, managing client relationships at executive levels, and providing hands-on guidance and direction as well as oversight to project teams. Most importantly, candidates should be passionate about what they do and enjoy a fun, entrepreneurial environment. This Managing Director position will also play a role on our national healthcare leadership team.
Managing Directors/Partners at West Monroe must possess proven and repeatable experience in the three main areas of responsibility:
Client Development
- Cultivate new and existing client business development opportunities for the Healthcare Practice with a focus on medical and ancillary insurers
- Significant generation of prospecting/networking activities (events, meetings, phone calls, emails) in the pursuit of new client acquisition and brand awareness
- Originate business development opportunities and manage the sales cycle with prospective clients
- Actively leverage a previously built professional network and affiliate network in the local community
- Develop key accounts with recurring revenue
- Actively participate in relevant local business and industry organizations
- Exhibit an excellent understanding of client issues and how to apply the appropriate West Monroe resources to convert identified issues into consulting opportunities and proposals
- Lead the development of proposals, work plans, pricing estimates, and risk assessments for potential projects
- Effectively partner with the Business Development and Marketing teams to lead and drive marketing campaigns
Practice Development
- Collaborate with office and vertical leadership to build the New York office healthcare practice in alignment with office and national healthcare practice goals (headcount, financials, clients)
- Create effective go-to-market strategies while driving the development/enhancement of WMP’s Healthcare Practice methodologies, best practices, and approaches to client delivery
- Lead, mentor, and grow consultants and actively participate in the performance management process
- Participate actively in the recruiting process for additional practice managers and consultants
- Display an entrepreneurial desire and selflessness to give your time, energy, and passion to growing the firms culture and our people both inside and outside of office hours
- Manage practice financials in accordance with New York office and national healthcare practice budgets
Client Delivery
- Serve as engagement leadership and quality assurance across a client portfolio
- Provide value via consulting engagements and sharing of meaningful thought leadership
- Participate and lead engagements by communicating and reporting project status to C-level executives and IT management, including budget, risks, issues, etc.
- Mentor and manage teams of younger consultants to ensure quality of delivery and to keep projects on time and budget
- Respond to client requests for immediate issues while also being able to take on the accountability of driving projects to completion; serve as the point of escalation
- Analyze each client's specific request and determine the underlying issue and recommend appropriate solutions
Qualifications:
- Bachelor’s degree or equivalent experience required
- Minimum of 12+ years of professional services consulting experience
- Must have led a relevant consulting group or practice in the local market in the past 3 years
- Strong business development and an active professional network of relevant executive-level contacts in the local market (east coast, medical and ancillary plans)
- 10+ years of hands-on experience leading business and technology strategy projects andexperience with complex business systems integration and technology transformation, specifically within health insurance companies
- Membership and visibility in relevant professional organizations
- Publication in designated area
- Strong program and project management methodology background, including strategic planning and analysis, schedule, scope, issue and risk management experience, change management
- Excellent organizational, verbal and written communication skills
- Strong communication skills to be able to work with clients and comfortably present to C-level executives
- A commitment to inclusion and diversity, and openness to new ideas and perspectives
- Ability to travel a minimum of 50%+ is required in addition to presence in West Monroe office on Fridays
Ready to get started? Join our team and make an impact.
West Monroe Partners is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about inclusion and diversity at West Monroe, visit www.westmonroe.com/inclusion.