Work directly with America's best employers to bring joy to millions of employees! 

Chicago + Remote: We have a solid footprint in Chicago, but we also hire exceptionally talented people who reside elsewhere.

We love the friendships we've forged in our Chicago office. But let's be real; things have changed. We don't plan to all return 100% in-office, but our office and gym are open on an optional basis for all employees who feel comfortable, including happy hours and team events. However, because culture and relationships are important to us, all candidates should be open to being in-office with their teams at pre-arranged times throughout the year. The specifics vary by role, so please discuss your plans with the hiring team.

Hi, welcome to PerkSpot. We’re looking for an experienced and strategic Marketplace Operations Manager to oversee both sides of our constantly growing marketplace operation.

At PerkSpot, we are proud to provide exceptional perks and deals to over 17 million users. As the manager of our active marketplace, you will work with company leadership and the marketplace team to supervise all aspects of PerkSpot’s product, functionality, and customer experience. Your knowledge of the customer and their journey, along with an ability to identify and solve complex operational problems, will help PerkSpot’s platform run effectively. This is a once-in-a-career opportunity to map out the end-to-end workflow of an entire marketplace, and drive both revenue and happiness to over 17 million users. 

About PerkSpot 

PerkSpot is an employee benefits company that works with America’s top employers to offer exclusive discounts, rewards, and recognition to millions of employees. These exclusive perks and savings are a great recruitment and retention tool that allows employees to take advantage of unique opportunities and feel great about the company they work for. We help employees from over 1,000 companies like Spotify, Walgreens, McDonald's, and Lyft save on everything from gym memberships and movie tickets to electronics, new cars, and travel.

Profitable and growing, our company was founded in 2006 by good people with a great vision, and we’re carrying on the work they started. In 2018, our company was proud to announce an additional investment of $50 million dollars from Susquehanna Growth Equity. As we continue to grow, we’re excited about our leadership position in the industry, but we’re also committed to doing more - developing better products, reaching more employers, and getting more employees engaged with our platform. Our passion is to make every place a great place to work, starting with our own. We’re a big platform, but a small team. That means we’re going to trust you with more responsibility than you’d have anywhere else and invest in your success and growth more than any other employer.

Meet the Marketplace Team

The Marketplace Team at PerkSpot is made of talented, tactical individuals with the success of the PerkSpot platform top of mind. As a member of this team, you will work with the Chief Marketplace Officer to understand all of PerkSpot’s OKRs. Your understanding of the ins and outs of PerkSpot’s business will help you as you map out the journeys of everyone who interacts with the PerkSpot platform. These journeys will aid leadership in making important decisions regarding improvements and functionality as a whole, and help make us as competitive as can be in providing the best possible product to our customers. 

Life as the Marketplace Operations Manager:

• Mapping out end-to-end operational flows for members, merchants, and the PerkSpot loyalty program
• Defining all possible contact points for both members and merchants
• Allowing leadership, product, and marketing teams to easily visualize the member and merchant experience in their partnership with PerkSpot
• Ensuring 100% data accuracy and coverage for our vast network of merchants with regards to onboarding, tracking, upgrading, and reporting
• Developing the flow of PerkSpot’s loyalty program, identifying gaps, and offering suggestions for improvements 
• Developing the flow of PerkSpot’s High Value Categories (hotels, credit cards, theme parks, etc.) and including them in companywide communications
• Integrating PerkSpot’s CMS, ESP, BI, and internal tools across all channels
• Identifying flow bottlenecks or gaps in our merchant and member experience and working with leadership to minimize or eliminate them
• Prioritizing PerkSpot’s value and success; constantly thinking of ways to improve the product
• Attending regular team and staff meetings to go over company goals, success benchmarks, and sales strategies

What we’re looking for:

• 4+ years of experience in marketing operations ideally within a large, high-growth company
• Bachelor’s degree in Marketing, Operations, Business, or similar
• Managerial experience strongly preferred
• Experience creating and presenting complex workflows and identifying/solving their inefficiencies
• Proficiency in software such as HubSpot, SendGrid, or Sailthru, as well as BI tools like Domo
• Proven experience presenting complex workflows and making them easy to comprehend; top-notch interpersonal communication skills
• Exceptional process mapping and critical thinking skills
• Analytical and data-driven approach to problem-solving
• Detail-oriented, organized style of working
• Ability to multitask, as well as set and manage one’s own deadlines
• Desire to learn and grow within a fast-paced, constantly changing work environment
• Proven understanding of PerkSpot’s values as a whole and a willingness to work hard to achieve company goals

Your First Few Months

You’ll start by creating workflow maps for all journeys - members, merchants, and loyalty members. Through this exercise, you will identify roadblocks, gaps, and inefficiencies in the experiences of these individuals. After presenting your findings to leadership and PerkSpot’s internal teams, you will strategize ways to minimize and eliminate the inefficiencies, and work out a long-term strategy for improvements. Eventually, you will build a collaborative relationship with each of PerkSpot’s internal teams, and become an expert on evaluating and improving every aspect of the platform’s operations. In time, your work will have a lasting impact on PerkSpot’s platform and, by extension, its 17 million users and beyond. 

The Perks of Working at PerkSpot

We’re a big platform, but still a small team. That means we’re going to trust you with more responsibility than elsewhere, and invest in you more. You’re going to grow – a lot.

We work out of our office in Chicago’s River North neighborhood. When we are in the office, we dress how we like, encourage flexible hours and an open time-off policy, stock a good beer selection, and we’re pretty obsessive about our coffee. Most of all, we welcome good people with lots of energy and enthusiasm.

PerkSpot offers the full suite of benefits you’d expect from a profitable, established company, including health and dental insurance, a generous parental leave policy, 401(k), pre-tax transit benefits, and fully-funded disability coverage. We have in-office bike storage, a private gym, and a shower on-site.

We hold weekly company get-togethers where we learn from what went wrong and celebrate what went right. Every week at PerkSpot, we aim a little higher and get a little bit better than the previous week.

Because we consider every member of our team to be a fundamental part of our success, we encourage everyone to be invested in our success, regardless of their position. We want every one of our employees to think like an owner: put in the effort to exceed expectations, solve problems before they come up, and always go the extra mile. It’s this drive to succeed that makes PerkSpot such an interactive and fulfilling place to work. 

How to Apply

All applications will be kept strictly confidential. Please submit a resume AND cover letter (we know it is old school, but a cover letter is very important to us) telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality!

All positions require a full background screening.

Offering a diverse, equitable, and inclusive culture is a priority at PerkSpot. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.