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Member Services Agent

| Chicago

Responsibilities

  • Deliver high quality customer service and work with members to find the appropriate solutions.
  • Responsible for providing information to members in regards to benefits, policies and procedures.
  • Work closely with their manager to help investigate and resolve member complaints and escalations.
  • Sell and cross-sell products and services in order to meet member’s needs.
  • Have thorough knowledge of products and services that GoHealth offers.
  • Make outbound retention calls to GoHealth customers.
  • Work simultaneously with multiple computers, applications and databases.
  • Ensure that customers are happy with their purchases and answer any questions they may have to help them better understand their purchase.

Qualifications

  • Excellent verbal and written communication skills
  • Active listening skills to be able to respond to inquiries and requests
  • Computer proficiency, including Microsoft Office, Excel and Power Point
  • Detail oriented and well organized
  • Strong interpersonal skills
  • Ability to work well in groups and alone
  • Bachelors degree preferred, but not required
  • Previous sales experience and/or member services experience preferred
  • Be able to work a flexible schedule
  • 1 to 2 years experience in sales, retention, or member services setting preferred
  • Licensed in Health and Life preferred
  • AHIP certified preferred

What we offer

  • Paid time off
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Commuter and transit benefits
  • Casual dress code
  • GoHealth is an Equal Opportunity Employer
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages

Location

214 W. Huron Street , Chicago, IL 60654

What are GoHealth Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Career mentoring.
Customized development tracks

Additional Perks + Benefits

Happy hours, ping-pong tournaments, and more company-sponsored events. Gym Membership Subsidies
Company Sponsored Health & Wellness Initiatives. Employee Referral Bonuses. Open Vacation Policy.

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