The Member Services Chat Representative is responsible for providing world class customer service to members. The individual in this role will demonstrate strong customer relationship skills by ensuring member needs are addressed quickly with responses delivered in a timely manner. 

What We Offer:

•Competitive hourly rate

•Robust group benefits, including but not limited to BCBS medical, dental with Cigna, and vision with VSP; company paid life insurance

•Annual paid time off, personal days, company holidays

•401K plan with company match

•A fun team culture that is driven to solve our member’s needs

•Summer and winter social events (Cubs games, holiday parties, etc.)

•Generous dining reimbursement when you dine with any of our nationwide restaurant and bar clients

•Dedication to diversity in the workplace

Essential Duties and Responsibilities:

•Answer and respond to high-volume chats and emails from Rewards Network members; assist members with patience and efficiency - may also be required to assist with inbound calls

•Serve as subject matter expert various loyalty rewards programs with Rewards Network and other partner brands when assisting with member inquiries 

•Problem solver: analyze member accounts and troubleshoot to fully resolve any issue

•Investigate reasons missing dining benefit transactions and process them

•All other duties as defined by management

Position Requirements:

•Associate’s or Bachelor’s degree preferred

•Experience in live chat desirable

•At least 2 years of inbound call center or customer service experience

•Must be able to type 50 WPM

•Strong people skills and aptitude for problem solving

•Organizational skills and ability to multitask

•Proficient in Microsoft Office; Word and Excel 

•Excellent written and verbal communication skills

•Attention to detail

#LI-JT1

We connect diners to fantastic restaurant experiences by offering unique card-linked offers thanks to our ability to leverage advanced technology and powerful data analytics, while simultaneously providing value to our strategic partners' overall loyalty programs.

We work alongside our restaurant partners every day, sharing in the ebbs and flows of their business while helping them achieve their dreams. We provide marketing and financing that work with their business and are truly pay-for-performance. We help them increase revenue, traffic, and customer engagement. Importantly, our services do not require the merchant to discount or give away their products.

Even more, we enhance our partners' loyalty programs by offering a turn-key, scalable dining rewards program that is right for their business model and leverages their unique brand to help increase the value proposition for their customers.

Finally, we connect our millions of members to our participating restaurants, allowing them to earn the rewards they desire when dining out.

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.