Members Services Associate at Evive

| Chicago
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Member Services Associate

Evive people are game-changers.

Evive was founded by two people who wanted to challenge the status quo...and did. More than 11 years later, that spirit still defines our culture. The work we do is redefining how people use their employee benefits, with SaaS-based services that help people to improve their lives and Fortune 1000 enterprises to optimize their benefits investments. We strive every day for the ideal of #benefitslove. Are you one of us?

We’re looking for a conscientious Member Services Associate. Is it you?

You love a challenge and aren’t easily intimidated. Supporting people through problems or concerns is something you thrive on, and you recognize when it’s necessary to escalate an issue. A friendly and direct person by nature, you communicate with ease and know how to listen carefully. You’re happy to help in a multitude of situations and can balance priorities appropriately.

Here’s what a Member Services Associate does at Evive (for people who like bullet lists):

  • Respond to phone and email inquiries from members enrolled in external client’s wellness incentive program. 
  • Assist in building, maintaining, and continually improving processes for managing clients with wellness incentive programs and MyEvive portals.
  • Output monthly and weekly reports of incentive program activity for client services and office use. 
  • Handle all member requests and inquiries and develop processes to manage requests efficiently. 
  • Act as the point person for multiple clients.
  • Respond to and resolve escalated member issues and requests from client services.
  • Assist in the creation and maintenance of Frequently Asked Questions and help documentation that can give users answers before calling in.
  • All other duties as assigned.

You bring a lot to the table.

  • B.A. in Business, Marketing, English, Communications, or other related field of study, or equivalent combination of education and experience.
  • Prior experience in a customer service role, preferably in a call center environment.
  • Proficient in Microsoft Office Suite, with strong Excel skills.
  • Spanish language proficiency preferred.
  • Strong communication skills.
  • Excellent customer service skills.
  • Ability to handle a fast-paced environment.

Evive takes care of its teammates. Here are our current benefits:

  • Laid-back office, casual attire—jeans and a t-shirt are always okay!
  • Weekly catered lunch + daily stocked kitchen with drinks, fresh fruit, and a variety of other snacks
  • Competitive salaries with annual bonus pay
  • Paid time off—both for vacation and volunteering!
  • Paid sick time
  • One work-from-home day every week
  • Employer-paid medical insurance
  • Subsidized dental insurance
  • Vision, short-term disability, and long-term disability insurance
  • Accident and critical illness insurance
  • Employer-paid basic life insurance and AD&D insurance
  • Voluntary life and AD&D insurance
  • Health savings account
  • Flexible spending account (medical & dependent care)
  • 401(k) with up to 4% company match
  • Student loan assistance program
  • Tuition reimbursement program
  • Employee assistance program
  • Gym reimbursement program
  • Pet Insurance
  • Pre-tax commuter benefit + convenient location (right off the CTA blue line and Union Station)
  • Treadmill desks: walk and work!
  • Company-sponsored book club
  • And we watch Jeopardy! every day

If you’re prepared to go big, go bold, and go beyond, you’re ready to go Evive.

Apply now!


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Location

West Loop Gate. Located right in the heart of West Loop Gate close to the Blue Line, Union Station, LaSalle Street Station, and Ogilvie TC.

An Insider's view of Evive

What's something quirky about your company?

Our company was founded by our co-founders over dinner on a napkin!

Aubrey

HR Generalist

What are Evive Perks + Benefits

Evive Benefits Overview

Laid-back office, casual attire—jeans and a t-shirt are always okay!
Weekly catered lunch + daily stocked kitchen with drinks, fresh fruit, and a variety of other snacks
Competitive salaries with annual bonus pay
Paid time off—both for vacation and volunteering!
Paid sick time
One work-from-home day every week
Employer-paid medical insurance
Subsidized dental insurance
Vision, short-term disability, and long-term disability insurance
Accident and critical illness insurance
Employer-paid basic life insurance and AD&D insurance
Voluntary life and AD&D insurance
Health savings account
Flexible spending account (medical & dependent care)
401(k) with up to 4% company match
Student loan assistance program
Tuition reimbursement program
Employee assistance program
Gym reimbursement program
Pet Insurance
Pre-tax commuter benefit + convenient location (right off the CTA blue line and Union Station)
Treadmill desks: walk and work!
Company-sponsored book club
And we watch Jeopardy! every day

Culture
Volunteer in local community
Evive encourages employees to volunteer in their communities! We provide Volunteer PTO to ensure employees can show up.
Partners with Nonprofits
With the vision of our Corporate Giving Committee, Evive partners every year with The Posse Foundation, Illinois Medical District Guest House, the Greater Chicago Food Depository, & more!
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
We offer $1000 annualy for continuing education.
Time allotted for learning
Customized development tracks
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