Merchant Development Representative (Merchant Success)

| Chicago

 

Did you know that we build some of the best sales people in Chicago?

 

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

 

Our Merchant Development teams focus on building relationships with existing Groupon merchants around the world. We spend our days learning about what makes small-business tick and how to maximize relationships with merchants to ensure continued growth of these accounts. We might look like an ordinary ecommerce app, but under the surface we’re using the latest technology to build products that help small businesses thrive in ways they couldn't have dreamed of before.

 

You'll focus on full cycle management of merchant accounts. Whether you're optimizing a live deal for a business that we've worked with for years, or negotiating to bring a merchant back on our platform, you'll be the point of contact for our existing merchants at Groupon. Starting day one, you will receive hands-on professional sales training and learn the core skills needed to be successful. Through our training program, you'll learn about customer relationship building, Groupon's sales process, sales strategy, sales psychology, and more. You'll use the skills developed in this training to make connections, grow partnerships, and scale the businesses we have on our site - both big and small.

 

And best of all, we believe in helping people grow within the sales organization. We have a dedicated training staff and programs to take anyone to the next level.

 

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

 

You’ll spend time on the following:

  • You will be empowered to nurture and grow our existing merchant relationships. This includes re-engaging former merchants through cold calling to retain, consult, and close local deals

  • You will facilitate revenue growth by improving and optimizing deals

  • You will utilize knowledge of deal structure and strategy to reach Groupon’s and merchants’ desired outcomes and maximize satisfaction, engagement, retention, and profit

  • You will develop familiarity with each merchant’s business, including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, merchant economic model, and revenue/profit drivers

  • You will provide support to your merchant base by problem-solving questions or issues related to their deal campaigns

  • You will be expected to consistently achieve and/or exceed your sales targets and merchant satisfaction expectations

 

We’re excited about you if you have:

  • Bachelor’s degree preferred

  • Entry level or 1+ years of success in a sales environment

  • Experience upselling and reselling over the phone and cold calling a plus

  • Customer service, analytical, and problem solving skills

  • You pay attention to detail and have a proven ability to multitask

  • You have solid decision-making skills, customer-focused instincts, and sound judgment

  • You are well-organized and are able to prioritize tasks to work quickly and efficiently

  • You're adaptable and can think on your feet; when faced with new challenges or tough conversations, you face them head-on

  • You have strong negotiation and relationship-building skills, with a high degree of integrity and patience

  • You have excellent written and oral communications skills

  • Salesforce or other CRM experience a plus

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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