Responsibilities:

• Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management
• Deliver upon contract service level agreements, expectations and value proposition
• Provide effective solutions for Client through extensive knowledgeable on relevant modes of transportation (Air, Ocean, Small Parcel, International, Expedited, LTL, Truckload, Partial, Flatbed, Intermodal etc.)
• Collaborate with support departments (Finance, IT, Accounting, Carrier Sales, etc.) to drive process efficiency and deliver results to the Client
• Monitor, improve and report upon key performance indicators including financial performance of accounts and team productivity; lead continuous improvement intiatives
• Ensure Operations Excellence by training, developing and managing an account team on a daily basis
• Identify and develop talent through coaching, mentoring and performance management
• Create, improve and drive compliance to standard operation procedures for internal and external processes
• Monitor and manage Carrier performance and lead continuous improvement initiatives with Carrier base
• Develop and implement financial packages for Clients and Carriers, facilitate quick payment and mediate pricing discrepancies between both Clients and Carriers
• Create and manage reporting for Clients and Carriers; complete root cause analysis and related ad hoc projects as required
• Conduct market research to proactively communicate industry trends that will impact a Client’s business
• Evangelize and ensure departmental Standards are adopted within the account team

Qualifications:

• 5-10+ years’ experience in Logistics industry
• Proven leader
• Eagerly accepting of new challenges, and self-managed and motivated
• Proven ability to become trusted advisor of the Client
• Confidence to make tough decisions when necessary
• Proven track record for continuous improvement

What we offer:

• Competitive compensation package
• Medical, Dental, Vision, Disability, Life Insurance, and 401K
• Advancement Potential
• Fun and energetic work environment
• Volunteer opportunities

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.