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Music Gear Customer Engagement Specialist

| Chicago
Reverb.com is looking for a genuine music-gear obsessive to help moderate our rapidly expanding community of musicians. We live for our customers and their success stories, which is why we empower our Customer Engagement Specialists to flex their creative muscles to come up with innovative solutions tailored to our users specific cases. Our customer engagement team supports all users as they buy and sell on the site, arbitrating disputes between different users, and working to prevent fraudulent and suspicious activity. 
 
While we do provide Reverb specific training, customer service experience is a must as this position will largely involve communicating with our customers via email, phone and on-site chat. Please submit a cover letter to explain what customer service means to you!
 
Responsibilities:
  • Assisting customers with day-to-day needs through email, chat, and phone.
  • Brokering resolution in the event of disputes between buyers and sellers.
  • Recruiting new buyers and sellers to the site.
  • Curating listings into different categories.
  • Keeping a constant, vigilant eye on all site activity.
  • A myriad of other tasks that come with a startup environment and a rapidly growing business.
 
Requirements:
  • Previous experience in a solution-oriented customer service role.
  • Excellent written and verbal communication skills.
  • Knowledge of music gear brands, models, and history.
  • The ability to learn new programs, type quickly and generally multitask on a computer.
  • Ability to work full-time hours as well as evenings and weekends.
 
Nice to Haves:
  • Experience with credit card fraud detection and prevention.
 
What you’ll get:
  • Competitive salary and stock options in a high growth company.
  • No-bureaucracy environment where ownership and initiative is valued.
  • Health insurance and a healthy work environment-- no 80 hour weeks.
  • 401k with 4% match.
  • Flexible vacation and sick days.
  • A MacBook, monitor, keyboard, mouse of your choice. Even a stand up desk if you want!
  • Discounts on music gear.
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Location

Open, loft-style workspace conveniently located near the Paulina Brown Line.

What are Reverb.com Perks + Benefits

Reverb.com Benefits Overview

Not many people can say that they keep a bass guitar next to their desk for an impromptu jam session or that they’ve sung along as their CTO belted out Rage Against the Machine at their annual holiday party, but that’s just a day in the life of a Reverb team member. The team stays motivated through weekly all-company meetings, where several team members give TED-style talks on everything from Taekwondo to improv comedy. Another motivator? The fact that all employees have ownership in the company via stock option plans.

Every two weeks, employees learn from music gear experts from inside and outside of the organization through sessions ranging from “How to Set up Your Amp Without Blowing it Up” to “DJ Basics 101” and each month, several employees are recognized via the “Reverb Badass” prize drawing. Of course, there’s always tons of music, whether at our desks, seeping through the doors of our video room, or at a monthly happy hour — and it’s not uncommon to see a rock star roaming the halls.

Other perks we love? Monthly free lunches, daily healthy snacks, unlimited vacation, and birthday cake. Reverb’s flexible hours and vacation policy also make it an ideal workplace, particularly for musicians who might need to leave early for a gig or take off a few weeks for a European tour. Above all else, employees love working at Reverb.com because the company is making an impact: Reverb is making the world a more musical place by making it easy to buy and sell music gear.

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Competitive salary and stock options in a high-growth company. Flexible vacation and sick days. No-bureaucracy environment where ownership and initiative are valued. Discounts on music gear. 100% coverage on health insurance and a healthy work environment.

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