Network Service Manager, Global Networking
Job Description
The Global Networking team provides managed network services for McDonald’s Data Centers and markets across the globe through partners in an IT Outsourced and Managed Service Provider environment.
The Network Operations Service Manager is a key member of the team, accountable for the ITSM processes for all network services provided by Global Networking, including cloud and on-premise data centre networks, global MPLS/VPN and LAN & WLAN. They will be responsible for managing several global network service partners to deliver operational excellence and continual service improvement, providing governance, direction and leadership to our partners’ Service Delivery and Operations Managers. They will partner with Global Networking Service Managers in the team to ensure both new and existing services have solid operational processes in place and are performing as expected.
Responsibilities
The Global Networking team provides managed network services for McDonald’s Data Centers and markets across the globe through partners in an IT Outsourced and Managed Service Provider environment.
The Network Operations Service Manager is a key member of the team, accountable for the ITSM processes for all network services provided by Global Networking, including cloud and on-premise data centre networks, global MPLS/VPN and LAN & WLAN. They will be responsible for managing several global network service partners to deliver operational excellence and continual service improvement, providing governance, direction and leadership to our partners’ Service Delivery and Operations Managers. They will partner with Global Networking Service Managers in the team to ensure both new and existing services have solid operational processes in place and are performing as expected.
Minimum Requirements
- B.S/B.A degree or equivalent practical experience.
- ITILv3 Foundation Certified or above.
- CCNA preferred or equivalent experience.