NOC Lead at CCC Information Services

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Job Description Summary

The Network Operations Center (NOC) Lead is to work collaboratively with infrastructure and application teams to help ensure the stable operation, reliability, and security of datacenter and property-based infrastructure. The NOC team helps to support all the services that comprise those systems through proactive monitoring and standard operating procedures. The NOC Lead will work closely, and with minimal supervision, with operations and business teams and will provide guidance and input into strategic direction/development of datacenter and infrastructure monitoring and support. This person will have superior knowledge and experience in the areas of monitoring, prioritization, escalation, infrastructure support, communications interfaces, and related hardware/software. Maintains technical expertise and may have certifications in selected vendor products.

Will perform security procedures, regular maintenance, and recommend policies to ensure compliance with regulatory and legal polices. This role is knowledgeable, at a senior level, in a multi-platform-operating environment. The person will lead the team to analyze and resolve infrastructure and connectivity issues in a timely and accurate fashion, with the assistance of operations and application teams as needed. The NOC manager will help guide and develop end user training where required. The NOC Lead will also participate in the Major Incident Review process to provide monitoring details as requested.

 

Job Duties

  • Manage a team of NOC resources that support the global monitoring of infrastructure systems and applications on a 24x7x365 basis.
  • Provide direction and clear, tactical and strategic goals for the NOC related to functions, capabilities, and capacity.
  • Guides monitoring requirements, and associated processes, for the tools used for monitoring such as SolarWinds, Dynatrace, AppDynamics, etc.
  • Provide best practices for monitoring and support of requested applications and ensure that staff is in compliance
  • Working in partnership with operations and business partners, helps develop and enforce meaningful Service Level Agreements (SLA).
  • Able to clearly articulate system stability status and recommend operational improvements
  • Manage a global, distributed footprint of equipment and resources. Work closely with operations and application teams to understand architecture and future requirements for growth.
  • Promote a proactive rather than a reactive culture within the team through improved analysis and metrics. Focus should be on developing a team that can provide analysis and troubleshooting autonomously
  • Ensure team maintains and updates knowledge base related to supported applications
  • The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

 

Qualifications

  • Bachelor’s Degree required
  • Minimum 7 years of experience in Information Technology. Minimum of 5 years in a Network Operations Center role, with at least 2 years in a management capacity.
  • 2 years of progressive experience with Dynatrace, SolarWinds, Oracle 12c, or other monitoring tools
  • Working technical knowledge of network and platform operating systems, including client and server operating systems.
  • Ability to conduct research into software or hardware issues and products as required. Experience working in a team-oriented, collaborative environment.
  • Ability to monitor, troubleshoot, and support technologies related to infrastructure systems and applications.
  • Familiarity with security best practices as they relate to information systems.
  • Experience in the development of operational procedures, processes and scripts
  • Demonstrated leadership when leading projects and motivating others
  • Proficiency in all Microsoft Office tools, including Microsoft Project
  • Works well under pressure.
  • Exceptional communication skills, both oral and written. Will oversee and manage end-user and business owner updates.
  • Strong analytical and problem-solving skills

 

Why Choose CCC:

 

We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.
What we value is simple - customers, employee commitment, collaboration and clear communication.


We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate, and stay strong.
We make it a priority to keep employees healthy, happy and enriched.

 

  • Healthy - Wellness programs, competitive medical benefit offerings
  • Happy – Recognition programs, a confidential employee assistance program, Perkspot/employee discount program and potentially flexible work arrangements such as staggered start times
  • Enriched – Tuition reimbursement, training and learning programs, and leadership development opportunities

 

Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart—a certified LEED (Leadership in Energy and Environmental Design) building.

 

Please Note: Contingent Workers, Field Inventory Representatives and Interns are not eligible for the benefits above.

 

CCC Information Services was recognized by Forbes as one of America’s Best Mid-Sized Employers in 2018 and ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago.

 

CCC is ready to help you shift your career into high gear. Let's get started!

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Location

Two city blocks and twenty-five stories of innovation and culture. theMART is interwoven into the fabric of Chicago’s history as an innovator in tech

An Insider's view of CCC Information Services

How would you describe the company’s work-life balance?

I've been here 5 years, and I learn something new everyday. I have the opportunity to grow my skill set, the flexibility to spend time with my family, and the support to accomplish my professional goals.

Prasanthi

Senior Manager, Quality Assurance

What's the biggest problem your team is solving?

We are looking at every single aspect of the vehicle lifecycle related to insurance and collision. We’re injecting key technologies across the spectrum to create a modernized consumer experience. This includes using telematics for vehicle underwriting. detecting accidents to enable insurers and OEMs to proactively reach out to their customers.

Jason

Senior Vice President, Product Strategy and Management

How has your career grown since starting at the company?

When I started as an intern at CCC, I was trusted to work with extraordinary technology. Now, as a DevOps Manager, I get to work on those technologies and new ones with other pioneers - that type of innovation ignites my creativity.

Amin

Manager, DevOps

How do you empower your team to be more creative?

Our teams are technically adept and highly capable. Equally, if not more importantly, they have a passion and desire to learn. We're not satisfied just cranking out code, there is a strong desire to learn about our customers and be creative

John

Senior Director, Product Management

How does the company support your career growth?

Employees get to learn about multiple products across our entire customer base. This allows employees to figure out what area aligns best with their strengths and interests, and where they are looking to grow.

Susanne

Senior Manager, IT Operations

What are CCC Information Services Perks + Benefits

CCC Information Services Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
CCC provides short-term and long-term disability insurance.
Dental Benefits
CCC provides two dental plans with Aetna, PPO and DMO.
Vision Benefits
CCC provides two vision plans with VSP.
Health Insurance Benefits
CCC offers four medical plans offered through BCBSIL (PPO, Health Savings Account [HSA], Health Care Account [HCA], and Kaiser Permanente HMO.
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs includes bio-metric screenings, financial wellness, and weight loss programs. All of these are provided free of charge.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
CCC offers ROTH and/or pre-tax contributions.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Backup child care assistance.
Flexible Work Schedule
Remote Work Program
CCC allows employees to work remotely pending their team and manager's discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Foosball.
Parking
Depending on your location (Chicago, Austin, LA) we do provide either free parking or subsided parking fees for our employees.
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
CCC offers tuition reimbursement to an accredited academic institution for all full-time employees up to $5,250 annually.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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