SMS Assist Summary

At SMS Assist, we’re not just in the business of fixing properties—we’re fixing an entire industry. Typically, facilities maintenance is tough work—both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.

Recognized on Forbes’ Cloud 100 list, Deloitte’s Technology Fast 500, Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers’ livelihoods are in our hands—think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.

We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.

Job Summary

The Office Administrator supports SMS Assist by providing administrative assistance and/or front desk coverage.

Responsibilities

Front desk

• Provide front desk coverage, ensuring visitors have a pleasant and easy front desk experience
• Greet visitors/clients and inform the SMS Assist contact of arrival

Compliance

• Ensure building policies and procedures are followed by SMS Assist and its employees

Supplies

• Manage Certificate of Insurance (COI) to allow service, maintenance and larger deliveries into the building
• Monitor supply levels and communicate shortages that need to be ordered
• Provide support for general appliance maintenance/repairs
• Facilitate office chair repairs/replacements with Thomas Interior Design
• Stock and maintain inventory of coffee, tea, and other kitchen-related items daily
• Deliver supply requests via our e-mail ordering system

Aids employees

• Distribute supplies to employees during daily one-hour sessions
• Deliver packages and mail to co-workers.
• Create New Hire kits for new employees.
• Aid with moving and sorting of supplies, objects, etc. as needed.
• Assist employees in resolving vending machine issues, lost product, etc.

Administration

• Maintain the Office Services shared drive folder in order to better organize particular files, charts, etc. between the rest of the team
• Upload up-to-date seating charts and other office services related documents.
• Assist with the set up and break down of meetings/rooms
• Assist in mail sorting
• Other General Administrative duties

General

• Foster a positive team environment
• Ensure confidentiality of all internal and external data
• Perform ad-hoc projects and other duties as assigned

Qualifications

    Minimum Qualifications

• 1-2 year’s work experience

    Other Relevant Qualifications

• Bachelor’s degree or equivalent experience