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Office Manager

| Chicago
ReviewTrackers is a rapidly-growing customer feedback platform trusted by tens of thousands of businesses. Using data, insights and technology, we partner with brands to ensure their customer’s feedback is being heard. We are seeking an ambitious individual to join our team who wants to learn new things, contribute, and do the best work of their career. 
How you will make an impact:
  • Be our voice by greeting visitors, answering and routing calls, emails and inbound messages to the right team member
  • You get to work with the HR team to help recruit phenomenal people, coordinate on site interviews, HR admin / compliance, lead new employee onboarding and improve our culture
  • You ensure the office stays organized, clean and the kitchen stocked with filled with delicious snacks, drinks and supplies
  • You handle personal and administrative tasks, such as creating travel itineraries for team members
  • You research, plan and lead team culture events, lunches and outings 
Are you? 
  • An office manager or assistant with experience in a fast paced office environment
  • Thorough knowledge of Microsoft Word, Excel, Google Docs, Sheets and Slides
  • Ability to multitask, can-do problem solving skills and have well-developed interpersonal skills 
  • Excellent communication skills and phone etiquette
  • Professional, responsible, dedicated, friendly and outgoing
  • Organized, as you'll have to keep track of a lot of different projects, without letting anything slip through the cracks
  • Willingness to get your hands dirty (literally). This is not the biggest part of the job, but sometimes we have to pitch in putting a desk together, replacing a light bulb, handling an office repair, or that kind of thing
Awesome perks and benefits at ReviewTrackers
  • 100% company paid premiums for health, dental, vision, life, short-term disability, and long-term disability insurance
  • Blue Cross Blue Shield healthcare benefits available for both individuals and families
  • Company sponsored 401k match 
  • Company stock options 
  • FSA 
  • Pre-tax transit benefits 
  • Flexible PTO policy
  • Unlimited opportunity for career growth, learning and impact on our customers and business
  • Team lunch and learns on topics such as product releases, personal finance, buying a home, public speaking and everything in between
  • Take your coworker to lunch on us once a month 
  • Unlimited books of your choosing on the company Kindle
  • Stocked kitchen with drinks and snacks
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At ReviewTrackers, we cultivate an inclusive, dynamic, fun yet challenging team environment. We value crafting a team that has a diverse set of backgrounds and respect a healthy expression of diverse opinions. We work to inspire our team to experiment with new ideas. Come join us as we continue to change the way businesses interact with their customers. 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Pivotal TrackerManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • IntercomEmail
    • SendGridEmail
    • FullContactLead Gen
    • MarketoLead Gen

Location

River North neighborhood with a short walk to dozens of lunch spots and a short jaunt to the CTA Blue, Brown and Red lines and multiple bus lines.

An Insider's view of ReviewTrackers

What’s the vibe like in the office?

You can feel the energy the minute you walk in the door because of the Sonos speakers that are always bumping great tunes. I can see everyone from my desk and easily make my way to the CS, Marketing, Engineering, or Product pods for feedback and questions. We also have lunch tables and a kitchen for meeting spots and informal gatherings.

Jamie Mayer

Solutions Consultant

What does your typical day look like?

My days consists of multiple tasks such as calling the leads that come in, running product demos, or following up with prospects. The most exciting part of my day is talking to people who are genuinely interested in ReviewTrackers and showing them our amazing and valuable product.

Hannah Wise

Inbound Account Executive

How does the company support your career growth?

Constant feedback and communication are crucial to my growth. Developers on the team provide crucial feedback, and they’re always available for questions. Our V.P. of Engineering is willing to provide extra resources such as books or online courses, and he has weekly one-on-one meetings where we discuss my work and resolve any issues.

Saul Ocampo

Junior Software Engineer

How do you make yourself accessible to the rest of the team?

As the CEO and Founder of the company, I make it a goal to have lunch with members of the ReviewTrackers team every week. I enjoy getting to know everyone better and learn what drives them. These casual lunches make me more accessible to the rest of the team while allowing them to get to know me on a more personal level as well.

Chris Campbell

CEO

What makes someone successful on your team?

A member of the Customer Success team must have a collaborative attitude. We are a small team, and everyone has to be willing to help in situations that might be outside of their role but have a larger impact on the team's performance. Varying situations and the growing number of clients means that you need to be adaptable and prioritize tasks.

Kelly Holme

Customer Onboarding Specialist

What are ReviewTrackers Perks + Benefits

ReviewTrackers Benefits Overview

100% company paid premiums for health, dental, vision, life, short-term disability, and long-term disability insurance
Blue Cross Blue Shield healthcare benefits available for both individuals and families
Company sponsored 401k match
Company stock options
FSA
Pre-tax transit benefits
Flexible PTO policy
Unlimited opportunity for career growth, learning and company impact
Monthly lunch and learns
Take your coworker to lunch on us once a month
Company Kindle with unlimited books of your choosing
Stocked kitchen with drinks and snacks

Culture
Friends Outside of Work
Eat lunch together
Open Door Policy
Team-Owned Deliverables
Team-Based Strategic Planning
Pair Programming
Open Office Floor Plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
We have discounts at a number of gyms around the River North area.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and Learns
Acme Co. hosts lunch and learn meetings once per month.
Promote From Within
Online Course Subscriptions Available
Customized Development Tracks

Additional Perks + Benefits

- Free lunch with coworkers to learn and share from one another.
- Unlimited free books on Kindle for professional and personal development.
- Regularly hosted Lunch ’n Learns.

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