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Office Services Coordinator

Office Services Coordinator, Reception (Chicago)

Job Summary and Mission

This position will be a member of the Office & People Services Team at our Headquarters location at 600 W. Chicago Avenue and report directly to the Office Services Supervisor.

Full-Time, Hourly Position:

Monday – Friday: 7-4pm CST

  • must clock in and out to register work hours
  • must be at assigned desk and ready to clock in at 7 am
  • clock out for 1-hour lunch break mandatory, 2, 15-minute breaks optional
  • Available to extend hours over coverage periods (working lunch and/or extend to 5:00 pm clock out time) as reasonably requested.
  • On occasion, available on a Saturday and/or Sunday to attend mandatory, team meeting (quarterly)

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

  • The focus of this position will be the Reception Desk
  • Receptionist is the point of contact for all visitors to the office.
  • Alerts employees to the arrival of all guests.
  • Receives internal calls from employees, as well as calls from the Office of the Building and Security Desk in the Main Lobby.
  • Handles Customer Service Call Overflow and assists and directs calls as appropriate.
  • Develop an understanding of the internal layout and operations of entire office space in order to accommodate expeditious and correct answers to FAQ’s.
  • Maintain and updates office key inventory program by keeping inventory in locked box, keeping key list confidential, ordering keys if requested, and providing temp keys to employees.
  • Processes emails to [email protected] and transcribes work tickets through ioffice as needed.
  • Handle office requests including but not limited to adding visitors to security list, creating new badges, deleting badges, creating shipping labels for Fed Ex & UPS, sorting incoming mail, providing supplies at front desk, postage stamps, and outgoing mail.
  • Handle On-Boarding/Off-Boarding procedure as directed.
  • Receive incoming packages (UPS, Fed Ex & USPS), log-in & sort and contact employee by email/phone to pick up package at front desk.
  • Responsible for the appearance of the lobby including wiping the glass doors down several times a day, straightening and vacuuming floor mats as needed, as well as keeping the front desk clean and organized.
  • Receive all magazines for reception area and organize and rotate daily/weekly as required.
  • Straighten and organize reception room daily to keep up appearance of the lobby (remove trash, stock bottled water in fridge for guests, fill up candy dish, supplies, etc.)
  • Handle misc. projects/tasks as requested (invoicing, binding, team initiatives, etc.).
  • Receive and direct all lunch and special deliveries.
  • Clock in and out for breaks and takes all breaks away from work area
  • Expected to refrain from personal use of computer and cell-phone during working hours (i.e. social media/shopping etc).
  • Participate in Facilities Team Meetings as needed.

Basic Qualifications

  • Minimum of a high school diploma required
  • Customer service skills
  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
  • Engage with and understand our employees and visitors, including discovering and responding to needs through clear and pleasant communication
  • Review, learn and comply with the Echo Rule book
  • Available to perform many different tasks during each shift

Required Knowledge, Skills and Abilities

  • Proficient with Microsoft Office and Outlook
  • Ability to read, write and speak English proficiently
  • Ability to learn quickly
  • Ability to understand and carry out oral and written instructions and request clarification when needed
  • Strong interpersonal skills
  • Ability to build relationships and work as part of a team

Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • T-SQLLanguages
    • jQueryLibraries
    • BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • MVCFrameworks
    • CQRSFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • RedisDatabases
    • ElasticSearchDatabases
    • KafkaDatabases
    • RabbitMQDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • SmartsheetManagement
    • VersionOneManagement
    • Quality CenterManagement
    • DrupalCMS
    • SalesforceCRM
    • SendGridEmail

Location

Located in River North overlooking the River! Easily accessible and close to various train and bus stops, including a shuttle from Union Station.

An Insider's view of Echo Global Logistics

How would you describe the company’s work-life balance?

Managers at Echo get to know you by having one on one meetings, so they understand your personal life. Echo is flexible with when you arrive and leave from work, so that it fits with your schedule. Echo understands that life happens, so leaving early isn’t a problem as long as you make it up later. I feel that Echo respects my personal time.

Erin

Software Engineer

What projects are you most excited about?

I am most excited around a project designed to transform and re-build our API architecture. This project is not only very beneficial to our clients but also allows members of my team to work on and be exposed to a high visibility design that will have a positive impact on the client experience when integrating with Echo.

Rob

Integration Operations TL

How does the company support your career growth?

Echo has a start-up feel but has an infrastructure that supports training, learning, and development, which in-turn allows for growth potential. At Echo you will be challenged in honing your skills in a constantly evolving industry and company. This can allow for each person to set themselves up for overall career growth.

Trisha

Business Architect

How do your team's ideas influence the company's direction?

Echo structures itself into small teams that focus on key initiatives. We spend time planning, executing, and delivering technology to simplify the complex demands of transportation.

Miles

Chief Information Officer

What are Echo Global Logistics Perks + Benefits

Echo Global Logistics Benefits Overview

401k with company matching
Medical insurance through Blue Cross/Blue Shield
Health Savings Account (HSA)
Flexible Spending Account
Parental leave
Paid time off
Commuter benefits
Divvy discount code
Employee training programs
Volunteer time off
Casual dress code
Pet insurance
Gym membership discounts
Mobile carrier discounts
Employee assistance program

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
River North Gym is in the building
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Echo has it's own Softball league in the spring/summer!
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Fast-paced. People-focused. Career-growth-centric. At Echo we work hard and carry the load together, but we also know how to have fun. Walking onto the sales floor of our 225,000-square-foot Chicago headquarters, you can feel the energy created by more than 700 sales representatives hustling to move over 14,000 shipments every day. When the last load is booked, you might find co-workers gearing up for summer softball, talking shop at our weekly “Beer Friday,” or competing in a game of foosball, ping-pong, or pop-a-shot.

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