Ongoing Account Manager

| Chicago
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Job Description
bswift is currently seeking an experienced Account Manager to join our direct Client Services Team.  The Account Manager (AM) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.

Responsibilities: The Account Manager (AM) will serve as the primary point of contact to our direct clients, internal team members and partners by helping implement and maintain client web sites. This individual will: Help manage and provide technical guidance through the implementation of new client Web sitesContinually update sites as requirements change each year or as often as needed (this includes benefit class matrix, requirements document, rates, permissions, field options, site text and any open items on questions log)Test client sites for quality assurance; track and monitor the resolution of issuesPrepare and conduct technical/product presentations, demonstrations and trainings (such as an open enrollment demo for new/changing plans, site text, and release functionality changes, etc.)Provide resolution of client issues by responding to questions and concerns about the use of bswift products; ability to leverage research to find resolutionMaintain thorough understanding of all internal systems to respond to general and specialized client requestsTriage client tickets and/or questions (email and voicemail) within 24 hours; maintaining ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updatesLook for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systemsDevelop and implement fulfillment proceduresLead and create agendas for client meetings (when CRM is not available)Coach and mentor other team members; share new ideas and customer needs with bswift teams throughout all phases of product life cycleManage workflow in the setup and maintenance of carrier and payroll feedsAssist in sales and marketing activities as neededProvide open communication to bswift customers in a pleasant, professional manner with a can-do attitudeResponsible for special projects as assignedbswift is currently seeking an experienced Account Manager to join our direct Client Services Team.  The Account Manager (AM) is directly responsible for helping bswift meet and exceed client expectations by supporting consumers on our best-in-class HR software and services. Located in downtown Chicago, bswift offers software and services that streamline benefits, HR and payroll administration for employers and public and private exchanges nationwide. bswift’s state-of-the-art cloud-based technology and outsourcing solutions significantly reduce administrative costs and time-consuming paperwork, making life easier for administrators and millions of consumers who enroll in benefits with bswift.Responsibilities: The Account Manager (AM) will serve as the primary point of contact to our direct clients, internal team members and partners by helping implement and maintain client web sites. This individual will: Help manage and provide technical guidance through the implementation of new client Web sitesContinually update sites as requirements change each year or as often as needed (this includes benefit class matrix, requirements document, rates, permissions, field options, site text and any open items on questions log)Test client sites for quality assurance; track and monitor the resolution of issuesPrepare and conduct technical/product presentations, demonstrations and trainings (such as an open enrollment demo for new/changing plans, site text, and release functionality changes, etc.)Provide resolution of client issues by responding to questions and concerns about the use of bswift products; ability to leverage research to find resolutionMaintain thorough understanding of all internal systems to respond to general and specialized client requestsTriage client tickets and/or questions (email and voicemail) within 24 hours; maintaining ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updatesLook for and help drive continuous process improvements/efficiencies by maintaining a thorough understanding of all internal systemsDevelop and implement fulfillment proceduresLead and create agendas for client meetings (when CRM is not available)Coach and mentor other team members; share new ideas and customer needs with bswift teams throughout all phases of product life cycleManage workflow in the setup and maintenance of carrier and payroll feedsAssist in sales and marketing activities as neededProvide open communication to bswift customers in a pleasant, professional manner with a can-do attitudeResponsible for special projects as assigned

Required Qualifications
Qualifications: A Bachelor’s Degree from a four-Year College or university; or equivalent combination of education and experience.3+ Years of direct client and/or analyst experience preferredSolid Technical backgroundMust be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality)Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questionsAbility to operate and make timely decisions in an ambiguous, fast-paced atmosphereMust be able to quickly sort through complex subject materialStrong analytical skill set and ability to effectively use data for strategyHigh level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughnessAbility to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of qualityMust possess a passion for teamwork, client service and reaching business results through problem solving Desired:Experience with benefits administration / open enrollment processQualifications: A Bachelor’s Degree from a four-Year College or university; or equivalent combination of education and experience.3+ Years of direct client and/or analyst experience preferredSolid Technical backgroundMust be proficient in Excel (VLOOKUP, Pivot Tables, Basic Functionality)Good written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questionsAbility to operate and make timely decisions in an ambiguous, fast-paced atmosphereMust be able to quickly sort through complex subject materialStrong analytical skill set and ability to effectively use data for strategyHigh level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughnessAbility to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of qualityMust possess a passion for teamwork, client service and reaching business results through problem solving Desired:Experience with benefits administration / open enrollment process

Preferred Qualifications
Please review required qualifications above

Education
Bachelor's degree or equivalent experience

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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Location

10 S Riverside Plaza, Suite 1100, Chicago, IL 60606

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