Online Support Agent - Live Chats (Nights and Weekends) at Vivid Seats
As an Online Support Agent, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries through our live chat and email channels. Ideal candidates are those who are energized when working to solve customers' problems, sharing their technical expertise, and handling multiple tasks effectively and efficiently. Through efficiency and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.
Shift: 3:00pm - 12:00AM, three weekdays and both Saturday & Sunday
- Onsite attendance required
- Receive and respond to inbound e-mail and live chats; gather and verify required information
- Develop and present solutions to customer issues
- Update internal order notes appropriately
- Ensure proper security procedures are followed during all customer interactions
- Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information
- Make outbound calls to follow up on customer issues as necessary
To be Successful, You'll Need:
- Work experience in sales or customer service in retail or service related industry
- Computer proficiency, including ability to maintain 50 WPM typing speed and to efficiently operate basic PC/web browser functionality
- Excellent written communication skills with an aptitude for grammar and spelling accuracy
- Capable of multitasking in a fast-paced environment
- Self-reliant and ability to work with minimum supervision
- May require research skills to troubleshoot customer issues
- Willing to work overtime, nights, and weekends
- Genuine interest in sales, sports, and entertainment
- Flexibility to take on other tasks
What We Offer:
As an Online Support Agent, you will be working in an exciting, growing industry with an hourly rate of $19/hr. Our benefits package was crafted with our passion for live events in mind and includes $100 worth of credits each month, earned after 90 days of employment, to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.
Additional benefits include affordable medical/dental/vision/life insurance, a generous 401(k) plan with employer match, transit and parking discounts, a casual dress code, kitchen stocked with healthy snacks, and frequent company lunches catered by Chicago's best restaurants!
Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events each year. Being a part of our team means having the opportunity to work for the organization ranked #1 in Newsweek's Best Companies for Customer Service. Our team demonstrates a fierce dedication to providing amazing experiences for our buyers and sellers that only live events can create. Good ideas are heard and implemented, best thinking wins, and we commit together.
225 W Randolph St, 30th Floor
Chicago, IL 60606