Vivid Seats
Chicago, IL

Online Support Agent - Live Chats at Vivid Seats

| Chicago
!Sorry, this job was removed at 3:58 p.m. (CST) on Friday, February 14, 2020

The Opportunity:

As an Online Support Agent, you will have the opportunity to engage with hundreds of customers over a shared passion for live events, serving as the primary point of contact for customer inquiries through our live chat and email channels. Ideal candidates are those who are energized when working to solve customers' problems, sharing their technical expertise, and handling multiple tasks effectively and efficiently. Through efficiency and professionalism, you will play a critical role in connecting our customer to the events that excite them. We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates.
Shifts: 7am - 4pm, four weekdays + one weekend day (Saturday or Sunday)
Pay: $16/hr

Responsibilities:

  • Onsite attendance required 
  • Receive and respond to inbound e-mail and live chats; gather and verify required information
  • Develop and present solutions to customer issues
  • Update internal order notes appropriately
  • Ensure proper security procedures are followed during all customer interactions
  • Maintain thorough knowledge of company processes and policies to ensure proper exchanging of information
  • Make outbound calls to follow up on customer issues as necessary

To be Successful, You'll Need:

  • Work experience in sales or customer service in retail or service related industry
  • Computer proficiency, including ability to maintain 50 WPM typing speed and to efficiently operate basic PC/web browser functionality
  • Excellent written communication skills with an aptitude for grammar and spelling accuracy
  • Capable of multitasking in a fast-paced environment
  • Self-reliant and ability to work with minimum supervision
  • May require research skills to troubleshoot customer issues
  • Willing to work overtime, nights, and weekends
  • Genuine interest in sales, sports, and entertainment
  • Flexibility to take on other tasks

What We Offer:

As an Online Support Agent, you will be working in an exciting, growing industry with an hourly rate of $16/hr. Our benefits package was crafted with our passion for live events in mind and includes $100 worth of credits each month, earned after 90 days of employment, to spend on Vivid Seats tickets along with promotional discounts. At the heart of it, we are all fans of great live events. We want to help you get there more often.

Additional benefits include affordable medical/dental/vision/life insurance, a generous 401(k) plan with employer match, transit and parking discounts, a casual dress code, kitchen stocked with healthy snacks, and frequent company lunches catered by Chicago's best restaurants!

Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events each year. Being a part of our team means having the opportunity to work for the organization ranked #1 in Newsweek's Best Companies for Customer Service. Our team demonstrates a fierce dedication to providing amazing experiences for our buyers and sellers that only live events can create. Good ideas are heard and implemented, best thinking wins, and we commit together.

Location:

225 W Randolph St, 30th Floor

Chicago, IL 60606

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Where we are

Located in the Loop near major transportation lines including Ogilvie and Union stations, as well as the Brown, Purple, Green, and Blue CTA lines

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • JSFFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • JSPFrameworks
    • DockerFrameworks
    • KubernetesFrameworks
    • AWSFrameworks
    • AuroraFrameworks
    • SpringbootFrameworks
    • Elasticsearch Frameworks
    • RedshiftFrameworks
    • PandasFrameworks
    • JuliaFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Constant ContactEmail
    • MailChimpEmail
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What are Vivid Seats Perks + Benefits

Vivid Seats Benefits Overview

We make it easier for you to give it your all. While you are transforming the live event industry, we will take care of you and people who matter to you.
We've got you cover with a variety of Health, Dental and Vision packages to help fit your needs; 100% Employer Paid Life Insurance, AD&D and EAP; STD and LTD.
One of the most competitive 401 (k) programs on the market.
Continuing education opportunities and rewarding performance incentives
PTO, Maternity and Paternity policies that afford you the flexibility to take planned time off as needed.
In-office happy hours, holiday and summer events, company-sponsored sports leagues, catered lunches.
Stocked kitchen with healthy snacks!

Culture
Volunteer in local community
Committed to partner with organizations and causes that are important to our employees and our communities.
Partners with Nonprofits
Corporate Social Responsibility is important to us - we have a team dedicated to leading these efforts both in a local and national scope.
Friends outside of work
Eat lunch together
Intracompany committees
Vivid Cares, Vivid Cleats, the FUN Committee are just a few examples of how we partner to execute initiatives that are important to our employees!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Employees trained on best practices supporting data-driven decisions - starting with recruiting and hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We offer discounts on tickets to attend your favorite events along with great health insurance plans with healthy employer subsidies, and pre-tax commuter benefits. . We host catered lunches and regular happy hours to recognize birthdays and celebrate successes. Our corporate office provides a fully paid in-building gym membership for your morning yoga or lunchtime run. For those with strong balance skills, we also have treadmill and bike desks!

Vivid Seats Jobs in Chicago
9

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Dev + Engineer
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Inbound Sales Associate - Nights

Vivid Seats
Chicago
5 days ago
+55
Our Inbound Sales Associates handle sales for events all around the country. Whether it be a super fan living a lifelong dream of going to the Big game, a family experiencing the next hit on Broadway, or a group of friends seeing their favorite band live, our sales team is here! Our Inbound Sales Associates take inbound calls from fans (that's right no cold calling). The goal is to close every call with a sale and to ensure our customers get the perfect tickets every time! 

Accounting Analyst

Vivid Seats
Chicago
5 days ago
+55
The Opportunity As a Accounting Analyst, you will support our growing marketplace and our company's financial operations. You will be personally responsible for assignments critical to the success of the accounting team, including reconciliations of marketplace activity, tracking receivables and payables and expense categorization. You will work across the company to ensure the highest level of service for our buyers, sellers, partners and

Senior Performance Marketing Specialist

Vivid Seats
Chicago
1 week ago
+55
As the Senior Performance Marketing Specialist, you'll have the opportunity to join a thriving and growing Paid Search team that is comprised of talented people while giving you the tools to develop your career. You will be given a unique opportunity to work on one of the industry's largest and most complex Paid Search accounts, allowing you to gain experience that is unmatched within the digital marketing industry!

Inbound Sales Associate - Days

Vivid Seats
Chicago
1 week ago
+55
Our Inbound Sales Associates handle sales for events all around the country. Whether it be a super fan living a lifelong dream of going to the Big game, a family experiencing the next hit on Broadway, or a group of friends seeing their favorite band live, our sales team is here! Our Inbound Sales Associates take inbound calls from fans (that's right no cold calling). The goal is to close every call with a sale and to ensure our customers get the perfect tickets every time! 

Lead IT Engineer

Vivid Seats
Chicago
1 week ago
+55
As a Lead IT Engineer, you will lead the design and implementation of critical IT services across Vivid Seats' offices and cloud environments. This is a hands-on position that will tackle some of our most difficult challenges scaling and transforming our infrastructure foundation to enable and secure a modern workforce's needs. You'll work with stakeholders across the company to identify needs, architect solutions, and lead projects. As the technical subject matter expert on your team, you'll also be tasked with mentoring engineers, defining best practices for an agile operations team, and challenging the team to continuously improve. 

Director, Product Management

Vivid Seats
Chicago
1 week ago
+55
As Director, Product Management, you will report directly into the Vice President of Product and User Experience and have a team of Product Managers across multiple business lines reporting directly to you. Therefore, joy in growing and developing a team is a must. You will bring your track record of successful execution and product strategy to our fast-paced Agile environment. You will quickly assess situations and make recommendations for key decisions. You will also be responsible for ensuring all teams are aligned on priorities as well as communicating out to the broader organization on those priorities. Above all, you will spend your days obsessed with our users, viewing every decision through hyper customer centricity lenses and ensuring that we champion to the best decision.

Product Analyst / Sr. Product Analyst

Vivid Seats
Chicago
2 weeks ago
+55
Our ideal candidate is an innovative, flexible, on-your-feet problem solver who has a track record of successful execution and product strategy. You are comfortable working in a fast-paced environment and can quickly assess situations and make recommendations for key decisions. You will have end-to-end product ownership of a product line, responsible for setting the strategy, researching and deeply understanding customer needs, defining and prioritizing the roadmap, and delivering the product to market. Most importantly, you are able to deliver outstanding results, quickly, with high quality and have exceptional communication skills (able to speak the language of end-users, management, design, and development).

Director of Engineering

Vivid Seats
Chicago
2 weeks ago
+55
As the Director of Engineering, Marketplace Services, you will oversee the engineering talent and technical strategy for multiple domains and technical areas focused on our business services and APIs. This role will be directly responsible for systems supporting order management, shopping, customer support and fulfillment. There are currently three development teams under this role with plans to add a fourth as we continue to scale. We are looking for a leader who is passionate about people and technology and who has a proven record of scaling engineering teams and systems. 

Performance Marketing Specialist

Vivid Seats
Chicago
3 weeks ago
+55
As the Performance Marketing Specialist, you'll have the opportunity to join a thriving and growing Paid Search team that is comprised of talented people while giving you the tools to develop your career. You will be given a unique opportunity to work on one of the industry's largest and most complex Paid Search accounts, allowing you to gain experience that is unmatched within the digital marketing industry!